Investigating - Dear customers, we would like to inform you that the following Check'n'Sign URL (smartsigner-api.ariadnext.com) has been deprecated in favor of new URLs, which are now hosted on the Next Generation ("NG") testing and production platforms.
For your reference and action, please find below the new URLs:
Check'n'Sign hosted on NG Sandbox: seal-scheduler.idcheck-sandbox.ariadnext.io
Check'n'Sign hosted on NG Production: seal-scheduler.esig.ariadnext.io
We are committed to supporting you throughout this transition. If you have any further questions, please do not hesitate to contact your Customer Success Manager or our support team at customer.idnow.io or email [email protected].
Kind regards, Your IDnow Team
Jul 09, 2025 - 10:09 CEST
Dear customers, as part of our security continuous improvement process, we will be enabling new security rules at the firewall level in our production environment in the coming weeks.
These rules have been thoroughly tested in our sandbox environment for several months.
While we do not anticipate any impact on your services, we cannot completely rule out unforeseen effects.
Our team will closely monitor the rollout to ensure a smooth transition and address any issues promptly.
We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io
Sincerely Yours, IDnow DevOps Team Posted on
Jan 20, 2026 - 13:59 CET
Resolved -
This incident has been resolved.
Jan 29, 16:59 CET
Monitoring -
A fix has been implemented and we are monitoring the results.
Jan 29, 16:58 CET
Update -
We are continuing to investigate this issue.
Jan 29, 16:13 CET
Investigating -
We are currently experiencing a service disruption. Our engineering teams are actively investigating the issue and working to restore full functionality as quickly as possible. We appreciate your patience and will provide timely updates until the service is fully restored.
Jan 29, 16:13 CET
Completed -
The scheduled maintenance has been completed.
Jan 29, 08:30 CET
Update -
We are facing an unexpected issue delaying the maintenance, the team is working to restore the service as soon as possible.
Jan 29, 08:16 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 07:30 CET
Scheduled -
Dear customer,
We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, estimated to be 30 minutes, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features.
Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.
We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io
Sincerely Yours, IDnow DevOps Team
Jan 19, 10:25 CET
Completed -
The scheduled maintenance has been completed.
Jan 27, 12:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 08:01 CET
Scheduled -
Dear customer,
We are conducting our annual fail-over tests during the aforementioned time frame. Due to an unexpected issue identified during functional tests, the previous execution has been rolled back before completion.
We do not expect any impairment of services during the test.
Should you nevertheless experience impairments, please get in touch with us using: https://support.idnow.io
Sincerely Yours, IDnow DevOps Team
Jan 9, 15:46 CET
Completed -
The scheduled maintenance has been completed.
Jan 21, 10:00 CET
Verifying -
Verification is currently underway for the maintenance items.
Jan 21, 09:31 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 08:00 CET
Scheduled -
We will deploy a new release in TEST environment during the mentioned timeframe. There can be short period of time where our service may not be available.
Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included into the new release.
Jan 12, 09:24 CET
