Resolved -
We can confirm that the incident is fully resolved. All the affected components are running as expected without any issues.
Jan 3, 21:51 CET
Monitoring -
We have identified the root cause of the issue affecting user access and applied a fix. We will continue to monitor to system to ensure the issue is fully resolved.
Jan 3, 11:48 CET
Update -
We are still diagnosing the issue affecting user access. Please note that while logins are currently unavailable, all background scenarios are processing successfully as scheduled.
Jan 3, 10:52 CET
Update -
We are continuing to investigate the issue preventing users from logging in. Please be assured that while access is currently restricted, all scenarios are processing normally in the background.
Jan 3, 07:48 CET
Update -
The investigation is ongoing. We are still working to determine the root cause.
Jan 3, 07:43 CET
Investigating -
We are currently investigating reports of service unavailability affecting the two of our zones.
Our engineering team is currently looking into the root cause.
We will provide an update as soon as we have more information
Jan 3, 06:31 CET