Investigating - We are currently investigating an issue that has resulted in missing data in the Analytics dashboards. Our team is working to identify the root cause and restore the missing data as soon as possible. Next update 09:45 Eastern or sooner as information becomes available.
Jan 29, 2026 - 08:48 EST
Resolved -
Between 4:30 AM and 7:07 AM Eastern Time, customers in the Sao Paulo and Mumbai regions experienced issues with Analytics dashboards not loading correctly. Our service team has successfully resolved the incident, and all Analytics dashboards are now functioning as expected.
Jan 29, 07:38 EST
Resolved -
This incident has been resolved.
Jan 23, 14:04 EST
Monitoring -
Fix actions have resulted reduction of errors. Affected agents should refresh their status. Monitoring for stability.
Jan 23, 13:53 EST
Identified -
Teams are investigating error reports when setting agent status, causing some agents to not receive ACD calls. Some users have experienced improvement after refreshing the browser and/or logging out and back in. Fix actions are being applied. Next update top of the hour.
Jan 23, 13:45 EST
