All Systems Operational

Uptime over the past 90 days. View historical uptime.
chat.olark.com Operational
90 days ago
100.0 % uptime
Today
Chatbox Operational
90 days ago
100.0 % uptime
Today
Website Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
File Upload hosting server Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Jabber servers Operational
90 days ago
100.0 % uptime
Today
Operator messages Operational
90 days ago
100.0 % uptime
Today
Transcripts Operational
90 days ago
100.0 % uptime
Today
Visitor messages Operational
90 days ago
100.0 % uptime
Today
Visitor details Operational
Modern Olark Agent Console (app.olark.com) Operational
90 days ago
100.0 % uptime
Today
Payment provider Operational
Slack Integration Operational
Slack Connections Operational
Slack Login/SSO Operational
Slack Notifications Operational
Slack Messaging Operational
SendGrid SMTP Operational
Help Scout Help Desk API Operational
Desk API Operational
Cobrowsing Operational
90 days ago
100.0 % uptime
Today
Email reports Operational
Olark Mobile App (BETA) Operational
Olark Bots Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Feb 19, 2026
Incident Alerted
Resolved - This incident has been resolved.
Feb 19, 14:09 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 19, 12:51 PST
Identified - Our monitoring has detected that we may be experiencing issues with visitor message delivery. We're taking further mitigation steps and will update as things progress.
Feb 19, 12:24 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 19, 11:45 PST
Identified - The issue has been identified and a fix is being implemented.
Feb 19, 10:31 PST
Update - We're investigating reports that visitor messages are not appearing the agent console.
Feb 19, 10:26 PST
Investigating - We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
Feb 19, 10:24 PST
Incident Alerted
Resolved - This incident has been resolved.
Feb 19, 09:16 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 19, 08:11 PST
Identified - We've identified the cause of messages but appearing in the agent console and are implementing a fix now.
Feb 19, 08:00 PST
Investigating - We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
Feb 19, 07:23 PST
Feb 18, 2026

No incidents reported.

Feb 17, 2026

No incidents reported.

Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026
Degraded bot performance
Resolved - This incident has been resolved.
Feb 12, 10:03 PST
Identified - Bot performance may be degraded due to a provider outage. Bots may fail to provide stock answers in response to visitor questions at this time.
Feb 12, 07:29 PST
Feb 11, 2026

No incidents reported.

Feb 10, 2026

No incidents reported.

Feb 9, 2026
Incident Alerted
Resolved - This incident has been resolved.
Feb 9, 11:47 PST
Monitoring - A fix has been implemented and we're monitoring closely.
Feb 9, 10:19 PST
Identified - We're seeing additional reports of issues with messages not appearing in the agent console. We're implementing a fix now and will update here as we know more.
Feb 9, 09:19 PST
Monitoring - Message delivery is stable. We're monitoring closely.
Feb 9, 08:31 PST
Update - We're investigating reports of agents not seeing messages in the agent experience. We'll update here as soon as we know more.
Feb 9, 08:19 PST
Investigating - We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
Feb 9, 08:18 PST
Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026

No incidents reported.

Feb 5, 2026

No incidents reported.

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