INCIDENT PROCESSING | Perturbations plateforme de paiement / Payment platform disruptions
Monitoring - FR
L'incident est maintenant résolu et le service est rétabli.
Nous continuons à surveiller la reprise du service.

EN
Incident is now resolved and service restored.
Service recovery is still under monitoring.
Feb 19, 2026 - 11:25 CET
Identified - FR
Nous avons identifié des difficultés sur la plateforme de paiement.
Les transactions concernées sont exclusivement celles traitées via Crédit Agricole.
Les premières analyses indiquent que l’origine de l’incident est externe à notre plateforme.

EN
We have identified ongoing difficulties on the payment platform.
The impacted transactions are limited to those processed via Crédit Agricole.
Initial investigations indicate that the root cause of the incident is external to our platform.
Feb 19, 2026 - 10:59 CET

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Uptime over the past 90 days. View historical uptime.
Paiements e-commerce Operational
90 days ago
99.98 % uptime
Today
Paiements en magasin Nexo Operational
90 days ago
100.0 % uptime
Today
Paiements en magasin proxypoint Operational
90 days ago
100.0 % uptime
Today
Paiements en magasin Magellan Operational
90 days ago
100.0 % uptime
Today
Backoffice Payplug Operational
90 days ago
99.76 % uptime
Today
Moyens de paiements alternatifs Operational
90 days ago
100.0 % uptime
Today
Reversement / Settlement Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
API
Fetching
Page de paiement
Fetching
Feb 19, 2026

Unresolved incident: INCIDENT PROCESSING | Perturbations plateforme de paiement / Payment platform disruptions.

Feb 18, 2026
Portail Payplug
Postmortem - Read details
Feb 18, 16:06 CET
Resolved - This incident has been resolved.
Feb 18, 15:32 CET
Monitoring - TSR-2951
- Début / Start / Inizio : 17/02/2026 16h CET
- Fin / End /fine : 17/02/2026 18h52 CET
- Catégorie / Category / Categoria: Production Portail.
- Responsabilité / Responsibility / Responsabilità : Payplug.
- Priorité / Priority / Priorità: P1.

FR
La situation est revenue à la normale suite au déploiement d'un correctif.
Nous continuons de monitorer le service.

EN
The situation has returned to normal following the deployment of a fix.
We are continuing to monitor the service.

IT
La situazione è tornata alla normalità a seguito del rilascio di una correzione.
Continuiamo a monitorare il servizio.
Feb 18, 08:23 CET
Investigating - FR
Nous avons identifié des difficultés sur le Portail Payplug.
L'incident est en cours d'analyse.

EN
We have identified issues with the Payplug Poral.
Investigation is in progress.

IT
Abbiamo identificato delle difficoltà con il portale di Payplug.
L'incidente è in fase di analisi.
Feb 17, 17:11 CET
Feb 17, 2026
Feb 16, 2026
Portail Payplug
Postmortem - Read details
Feb 18, 16:05 CET
Resolved - This incident has been resolved.
Feb 16, 17:11 CET
Monitoring - TSR-2951
- Début / Start / Inizio : 16/02/2026 15h18 CET
- Fin / End /fine : 16/02/2026 16h59 CET
- Catégorie / Category / Categoria: Production Portail.
- Responsabilité / Responsibility / Responsabilità : A confirmer / To be confirmed / Da confermare.
- Priorité / Priority / Priorità: P2.

FR
La situation revient progressivement à la normale depuis 16h59.
Nous continuons de monitorer le service.

EN
The situation has been gradually returning to normal since 4:59pm.
We continue to monitor the service.

IT
La situazione sta tornando progressivamente alla normalità dalle 16:59.
Continuiamo a monitorare il servizio.
Feb 16, 17:05 CET
Update - TSR-2951
- Début / Start / Inizio : 16/02/2026 15h18 CET
- Fin / End /fine : En cours / Ongoing / In corso.
- Catégorie / Category / Categoria: Production Portail.
- Responsabilité / Responsibility / Responsabilità : A confirmer / To be confirmed / Da confermare.
- Priorité / Priority / Priorità: P2.

FR
Les demandes de retraits et l'accès au Portail sont actuellement pertubés.
Des soucis de déconnexions et des messages d'erreurs peuvent apparaître.
Nous travaillons à rétablir le service dès que possible.

EN
Transfer requests and access to the Portal are currently disrupted.
Users may experience unexpected logouts and error messages.
We are working to restore the service as soon as possible.

IT
Le richieste di prelievo e l’accesso al Portale sono attualmente disturbati.
Possono verificarsi disconnessioni e messaggi di errore.
Stiamo lavorando per ripristinare il servizio il prima possibile.
Feb 16, 16:53 CET
Update - TSR-2951
- Début / Start / Inizio : 16/02/2026 15h18 CET
- Fin / End /fine : En cours / Ongoing / In corso.
- Catégorie / Category / Categoria: Production Portail.
- Responsabilité / Responsibility / Responsabilità : A confirmer / To be confirmed / Da confermare.
- Priorité / Priority / Priorità: P2.

FR
Les investigations sont toujours en cours.
Nous reviendrons vers vous dans 15 minutes.

EN
Investigations are still ongoing.
We'll get back to you in 15 minutes.

IT
Le indagini sono ancora in corso.
Ti contatteremo entro 15 minuti.
Feb 16, 16:40 CET
Identified - FR
Les investigations sont toujours en cours.
Nous reviendrons vers vous dans 15 minutes.

EN
Investigations are still ongoing.
We'll get back to you in 15 minutes.

IT
Le indagini sono ancora in corso.
Ti contatteremo entro 15 minuti.
Feb 16, 16:25 CET
Update - FR
Les investigations sont toujours en cours.
Nous reviendrons vers vous dans 15 minutes.

EN
Investigations are still ongoing.
We'll get back to you in 15 minutes.

IT
Le indagini sono ancora in corso.
Ti contatteremo entro 15 minuti.
Feb 16, 16:10 CET
Investigating - FR
Nous avons identifié des difficultés sur le Portail Payplug.
L'incident est en cours d'analyse.

EN
We have identified issues with the Payplug Poral.
Investigation is in progress.

IT
Abbiamo identificato delle difficoltà con il portale di Payplug.
L'incidente è in fase di analisi.
Feb 16, 15:58 CET
Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026

No incidents reported.

Feb 11, 2026

No incidents reported.

Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026

No incidents reported.

Feb 5, 2026

No incidents reported.

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