Lowered level of service in payments

Resolved | Feb 09, 2026 | 11:35 GMT+02:00

Payment service had reduced level of service between 11:20 - 11:47, part of the payments were unsuccessful during this period. The issue was due to internal changes, that were reverted immediately to return the service level to normal. We are investigating the root cause and we apologise for the inconvenience.

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• Monitoring | Feb 09, 2026 | 11:20 GMT+02:00

  Payment service had reduced level of service between 11:20 - 11:35, part of the payments were unsuccessful during this period. The issue was due to internal changes, that were reverted immediately to return the service level to normal. We are investigating the root cause and we apologise for the inconvenience.

OP Bank has issues with their bank and card payments.

Resolved | Jan 15, 2026 | 14:50 GMT+02:00

Payments are flowing normally again with OP.

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• Resolution in progress | Jan 15, 2026 | 11:50 GMT+02:00

  OP Bank currently has technical issues that causes OP bank and card payments to fail. We will update this incident when functionality returns.

Technical issue with Mastercard payments

Resolved | Jan 05, 2026 | 15:01 GMT+02:00

The issue has been fixed with Mastercard. The payments and refunds have been working normally since 14:16. The authorization holds that are due to failed payments will be cancelled today.

We apologize for the inconvenience.

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• Resolution in progress | Jan 05, 2026 | 12:00 GMT+02:00

  Technical issue has affected Mastercard payments and refunds since 5.1. Monday 08:00. The issue affects all Mastercard related activity, including Mobilepay, ApplePay and GooglePay.
  
  Issue is caused by problem between card acquiring service and Mastercard and they are troubleshooting the issue. We'll update the status when the issue is fixed.
  
  We apologize for the inconvenience

Paytrail web page is temporarily down due to service provider maintenance

Resolved | Dec 05, 2025 | 12:58 GMT+02:00

Web pages are functioning normally again, we apologize for the inconvenience.

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• Waiting | Dec 05, 2025 | 11:07 GMT+02:00

  Paytrail web pages are temporarily down.
  
  Cloudflare is having maintenance to its services, this is affecting our web page hosting service at Hubspot, causing our web pages to be unreachable.
  
  You can reach our merchant portal normally going directly to https://merchant.paytrail.com/
  
  Note, this does not affect the functionality of the payment service, payments are functioning normally as long as the web store in question doesn't rely on service provider using Cloudflare or directly using Cloudflare.

Merchant Panel slow or inaccessible

Resolved | Apr 30, 2025 | 12:49 GMT+03:00

The incident has been resolved and the Merchant Panel can be used normally.
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A fix has been depoyed and we are monitoring the situation.

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There is an ongoing incident that affects the Paytrail Merchant Panel. Merchant Panel is slow or inaccessible.

We reccomend avoiding the use of the Merchant Panel until the incident is resolved.

Merchant Panel is temporarily out of service

Resolved | Jul 26, 2024 | 17:09 GMT+03:00

Merchant panel is now back online.

You can find additional information about the issue here:
https://www.paytrail.com/uutiset/paytrail-havainnut-kalasteluyrityksi%C3%A4-kehottaa-asiakkaitansa-varovaisuuteen

https://www.paytrail.com/en/news/paytrail-detects-phishing-attempts-urges-customers-to-exercise-caution

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• Investigating | Jul 25, 2024 | 18:34 GMT+03:00

  Merchant Panel is temporarily out of service. We are investigating the issue and will provide further information during the day on Friday, July 26th.

Payment service is down

Resolved | Sep 21, 2023 | 13:28 GMT+03:00

Paytrail payment API was down. The incident is now over.

Started

Sep 21, 2023, 13:28:09

Ended

Sep 21, 2023, 13:37:08

Service availablity issues

Resolved | Mar 30, 2023 | 13:55 GMT+03:00

The issue is resolved. We apologize for the inconvenience and we will perform root cause analysis avoid this issue in the future.

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• Monitoring | Mar 30, 2023 | 12:55 GMT+03:00

  Services are functioning again, we are monitoring the situation to make sure everything works.

• Investigating | Mar 30, 2023 | 11:55 GMT+03:00

  Service is currently having availability issues related to both payment service API and merchant panel. We are investigating the issue and try to restore availability as soon as possible.

Services are partially down

Resolved | Sep 07, 2022 | 13:03 GMT+03:00

There were intermittent issues of http-500 responses from the Paytrail New API. These responses were seen on 7th of September between approximately 10:48 and 11:18 (UTC+3).

After corrective actions and careful monitoring, this incident is now resolved.

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• Monitoring | Sep 07, 2022 | 11:18 GMT+03:00

  Services in the Paytrail New API are back up. We are monitoring the situation to ensure the disruptions are over.

New merchant panel responding slowly

Resolved | Jul 01, 2022 | 15:00 GMT+03:00

Issue with Merchant panel slowness should be resolved now. We apologize for the inconvenience.

Short outage in new payment service

Resolved | Jun 20, 2022 | 12:23 GMT+03:00

There was short outage in new payment service payments starting 12:08 and ending 12:23. The issue has been solved. We apologize for the inconvenience

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• Monitoring | Jun 20, 2022 | 12:08 GMT+03:00

  There was short outage in new payment service payments starting 12:08 and ending 12:23. The issue has been solved. We apologize for the inconvenience

Short service outages in old payment service

Resolved | May 14, 2022 | 20:52 GMT+03:00

There were very short service outages in old payment service and old Merchant Panel today starting at 17:27. The outages were due to network issues.
Mainly the services have been operating normally.
We apologize for the inconvenience!
Regards,
Paytrail team

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• Monitoring | May 14, 2022 | 18:51 GMT+03:00

  There have been very short service outages in old payment service and old Merchant Panel today starting at 17:27. Mainly services are operating normally.

Service outage in new payment service

Resolved | Mar 02, 2022 | 14:48 GMT+02:00

There was partial service outage in payments starting 14:27 and ending 14:48. Issue has been corrected.

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• Monitoring | Mar 02, 2022 | 14:27 GMT+02:00

  There was partial service outage in new payment service starting 14:27 and ending 14:48. Issue has been corrected.

Service outage

Resolved | Jun 11, 2021 | 19:16 GMT+03:00

The services have recovered and all services are functioning correctly. We apologize for the outage.

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• Monitoring | Jun 11, 2021 | 18:45 GMT+03:00

  Systems are recovering and we are monitoring the situation.

• Investigating | Jun 11, 2021 | 17:52 GMT+03:00

  The services are down due to backend system issues. We are investigating the issue and trying to resolve it as soon as possible.

Service outage

Resolved | Feb 22, 2021 | 11:52 GMT+02:00

The issue was corrected quickly and further issues prevented by changes preventing bug from occuring again.

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• Monitoring | Feb 22, 2021 | 11:37 GMT+02:00

  Service outage due to bug in backend vendor software.

Service outage

Resolved | Oct 22, 2020 | 13:48 GMT+03:00

All services function normally after an outage in the night. The outage took place between 03:41 - 04:07 Problem was due to fault in our network service provider's firewall. We apologize for the inconvenience the service outage caused.

Services had DB issues

Resolved | Mar 30, 2020 | 14:01 GMT+03:00

Services have now recovered to acceptable level technically for us to deem this issue resolved. We'll investigate the root cause for the issue to avoid similar issue in the future. We apologize for the inconvenience caused by the service outage.

Services are partially down

Resolved | Jan 12, 2020 | 08:00 GMT+02:00

Incident has been solved. We apologize for any inconvenience caused.

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• Monitoring | Jan 12, 2020 | 07:05 GMT+02:00

  Network incident has been solved. We’re monitoring to ensure all services are operational.

• Investigating | Jan 12, 2020 | 06:00 GMT+02:00

  There is network outage in our datacenter environment, our service provider is investigating issue.

• Open | Jan 12, 2020 | 05:15 GMT+02:00

  Services are partially down. We are investigating the situation more closely. We apologize for the incident.

Service outage

Resolved | Nov 12, 2019 | 15:53 GMT+02:00

All connections are now routed to functional services and all services should function normally. Problem was due to error with database load balancers. We apologize for the inconvenience the service outage caused.

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• Resolved | Nov 12, 2019 | 15:26 GMT+02:00

  Service is working again. We are investigating the issue.

Service outage

Resolved | Nov 12, 2019 | 09:05 GMT+02:00

Incident has been solved. We apologize for any inconvenience caused.

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• Open | Nov 12, 2019 | 08:49 GMT+02:00

  We are having service outage due to technical issues. We are troubleshooting the issue and aim to recover services as soon as possible.

Problems with Nets card payments

Resolved | Jul 09, 2019 | 14:26 GMT+03:00

Problems with Nets card payments has been resolved 15:45 PM.

We are sorry for the inconvenience caused.

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Nets card payments are currently not working. The problem is caused by networking problems Nets is experiencing. The problem is being investigated.

The problem started at 10:45.

We will update the case as soon as we have anything new to report.

We are sorry for the inconvenience caused.

Short outages in merchant panel

Resolved | Jun 23, 2019 | 09:15 GMT+03:00

Incident has been solved. We apologize for any inconvenience caused.

Issues with access to www.paytrail.com

Resolved | Sep 06, 2018 | 13:56 GMT+03:00

Issues with www.paytrail.com have been solved.

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• Identified | Sep 06, 2018 | 11:38 GMT+03:00

  www.paytrail.com is currently having some issues due to our service provider. These problems do not affect our payment service, which is running normally. We are trying to solve the issue with our site as soon as possible.