All Systems Operational

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Welcome to OIT Status Page at Rice University.
Don't see an issue posted here, please contact OIT Help Desk.
For OIT News and Announcements, visit: Rice KnowledgeBase.

Accounts and Access Operational
Authentication and Authorization Services Operational
Directory Services Operational
Rice ID Card Services Operational
Enterprise Systems Operational
Adobe Sign Operational
Cayuse Operational
Concur Operational
TRIRIGA Cloud Operational
OnBase Operational
OwlConnect Operational
iO - Oracle Cloud Operational
Salesforce Operational
Tableau Operational
Communication Operational
Cisco VoIP Telephone System and related applications Operational
Emergency Blue Light Phones & Panic Buttons Operational
Rice Emergency System (Everbridge) Operational
Zoom Videoconferencing Operational
Email, Collaboration and Storage Operational
Cyrus (Campus) Mail System Operational
Exchange Mail and Calendar Operational
Rice Webmail Operational
Proofpoint Protection Operational
Google Gmail Operational
Google Calendar Operational
Google Docs Operational
Google Drive Operational
Google Workspace for Education Operational
Office 365 Operational
Box Drive Operational
Box Edit / Tools Operational
Box Mobile Operational
Box Web Application Operational
Shared Storage Operational
Crashplan Backup Operational
Dropbox Service (Zendto) Operational
Mailman Operational
Mail Blacklists Operational
DNS Operational
NTP Operational
Network and Connectivity Operational
Campus Connectivity Operational
Internet Access Operational
TV Services Operational
VPN (Virtual Private Network) Operational
Wireless Operational
Wired Operational
External Firewall Operational
Research Computing Operational
Research Cloud Operational
Research Compute Operational
Research Storage Operational
Secure Research Infrastructure Operational
Security Operational
Antivirus Operational
Identity Finder Operational
Teaching and Learning Operational
Canvas Catalog Operational
Canvas Learning Management System Operational
Classroom Systems Operational
Classroom and Lab Macs Operational
CLEAR Operational
Course Video Support Operational
OwlPrinting - Labs, Library Operational
Rice Online Operational
Virtual Desktop Operational
Web and Applications Operational
Adobe Creative Cloud Operational
Cold Fusion Web Applications Operational
Drupal Web Hosting Operational
blogs.rice.edu Operational
docs.rice.edu Operational
kb.rice.edu (KnowledgeBase) Operational
wiki.rice.edu Operational
Static Web Hosting Operational
mynetid.rice.edu Operational
grouper.rice.edu Operational
Provisioning Services Operational
Request Tracker Operational
Zabbix monitoring Operational
Python web applications Operational
Events calendar Operational
Other Operational
Announcements Operational
Data Center Facilities Operational
Rice Marketplace Operational
Banner - HR Operational
Banner - Payroll Operational
Data Warehouse and Business Intelligence Services Operational
Banner - Finance Operational
MuleSoft Web Service API Operational
Asana Operational
Student Systems Operational
Degree Works Operational
Edgar Operational
Esther Operational
Ad Astra - Registrar Room Scheduling Operational
Banner - Student Operational
Argos Operational
Enterprise Infrastructure Operational
VMware Virtualization Stack Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jan 25, 2026

No incidents reported today.

Jan 24, 2026

No incidents reported.

Jan 23, 2026
Degraded service functionality or unable to access multiple Microsoft 365 services
Resolved - This incident has been resolved.
Jan 23, 07:41 CST
Update - We are continuing to monitor for any further issues.
Jan 22, 16:55 CST
Monitoring - Microsoft services continue to improve, and mail delivery for Rice MS365 users has returned to normal. We will continue to monitor and update if this changes. Microsoft status updates are also available at: https://status.cloud.microsoft/.
Jan 22, 16:19 CST
Update - Microsoft has initiated fixes, and services are starting to restore to normal functionality. Rice MS365/Outlook users may notice delayed delivery of inbound messages.
Jan 22, 16:04 CST
Identified - User impact: Users may be seeing degraded service functionality or be unable to access multiple Microsoft 365 services.

More info: Users may be receiving a "451 4.3.2 temporary server issue" error message when attempting to send or receive email through Outlook.

Some of the impacted service functions include, but may not be limited to:
- Sending and receiving email through Exchange Online, including notification emails from Microsoft Viva Engage.
- Collecting message traces.
- Searching within SharePoint Online and/or Microsoft OneDrive.
- Accessing the service portals, including Microsoft Purview, Microsoft Defender XDR, and the Microsoft 365 admin center.
- Creating chats, meetings, teams, channels or adding members in Microsoft Teams.
- Receiving presence or location information in Microsoft Teams.
- Applying and managing sensitivity labels, interactive operations on reports, and artifacts with sensitivity labels in Microsoft Fabric.

Current status: While Microsoft has restored the affected infrastructure to a heathy state, further load balancing is required to mitigate persistent impact. Microsoft has identified and is implementing additional actions to direct requests and traffic to additional healthy sections of infrastructure to achieve withstanding recovery.

Scope of impact: Any users served through an affected section of service infrastructure in the North America region may be intermittently impacted.

Root cause: A portion of dependent service infrastructure in the North America region isn't processing traffic as expected.
Jan 22, 15:44 CST
Partial network outage on 3rd floor of Keck Hall
Resolved - This incident has been resolved.
Jan 23, 03:15 CST
Monitoring - A failed component has been replaced. All services are returning to normal.
Jan 23, 03:10 CST
Identified - The issue has been identified and a fix is being implemented.
Jan 23, 01:41 CST
Update - We are continuing to investigate this issue.
Jan 22, 22:00 CST
Investigating - We are currently investigating this issue.
Jan 22, 21:59 CST
Jan 22, 2026
Emergency Maintenance - Campus Voice Services
Completed - The scheduled maintenance has been completed.
Jan 22, 21:54 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 20:00 CST
Scheduled - Network Services will be performing emergency maintenance on the campus phone and voicemail systems. The only expected service impact is that the VoIP Self Care Portal will not be accessible for a few minutes during this maintenance.

If you have any questions about the maintenance, or if you experience an unexpected service impact
please contact the OIT Help Desk: https://help.rice.edu.
Jan 22, 11:04 CST
Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026
Verizon Wireless Issues Affecting Campus Users
Resolved - According to Verizon "The outage has been resolved. If customers are still having an issue, we encourage them to restart their devices to reconnect to the network. We sincerely apologize for the disruption."
Jan 15, 07:08 CST
Investigating - We have received multiple reports of issues with Verizon Wireless service on and around campus. The issue has been reported to Verizon, and has been escalated to outage status.

We will post updates as we learn more.
Jan 14, 13:30 CST
Jan 14, 2026
Jan 13, 2026
Network Data Center Switch Failure
Resolved - Final Update: All impacted OIT services, including Banner, Single Sign-On (SSO), VPN, and other campus-hosted systems, have remained stable throughout the day. Services are now fully restored and operating normally.

The Network Services team continues to coordinate with our vendor in support of their root-cause investigation to prevent future recurrence. We appreciate your patience during this morning's disruption.
Jan 13, 14:44 CST
Monitoring - All systems have returned to service. We continue to troubleshoot the root cause of the issue, and we are actively monitoring status of all systems.
Jan 13, 08:18 CST
Update - UPDATE: OIT services, including Banner, Single Sign On Authentication, VPN, OIT Help Desk, and other campus-hosted enterprise systems, are currently unavailable. OIT teams are actively engaged with our service providers for resolution.

We appreciate your patience.
Jan 13, 07:49 CST
Update - Multiple services are impacted; Our hardware vendor support team is engaged for advanced troubleshooting and stabilization.
Jan 13, 07:44 CST
Investigating - The Network Services Team is investigating a data center network switch failure. We are currently assessing impact.
Jan 13, 06:33 CST
Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

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