SolarWinds Service Desk Status

SolarWinds Service Desk Status Page

All Systems Operational

About This Site

The status of system performance is readily and publicly available in real time. We are dedicated to serving you honestly and openly. This means that at any given time you know exactly what we know about our service status. Everything is open and visible.

https://www.solarwinds.com/legal/privacy

Website & Blog Operational

SolarWinds Service Desk [USA] Operational

Application (North America) Operational

API Operational

Inventory Operational

Email services Operational

SolarWinds Service Desk [EMEA] Operational

Application (EMEA) Operational

API (EMEA) Operational

Inventory (EMEA) Operational

Email services (EMEA) Operational

SolarWinds Service Desk [APAC] Operational

Application (APAC) Operational

API (APAC) Operational

Inventory (APAC) Operational

Email Services (APAC) Operational

Mobile Application Operational

iOS Operational

Android Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 26, 2026

No incidents reported today.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

Slack Integration Maintenance - Australia Datacenter

Completed - The scheduled maintenance has been completed.
Jan 24, 05:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 01:30 EST

Scheduled - We will be performing an update to our Australia Datacenter to better support our Slack integration. During this time, all customers in the Australia Datacenter will not be able to use the Slack integration. The rest of the platform will be fully operational during this time.
Jan 20, 10:54 EST

Jan 23, 2026

No incidents reported.

Jan 22, 2026

No incidents reported.

Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.

Jan 14, 2026

No incidents reported.

Jan 13, 2026

No incidents reported.

Jan 12, 2026

Application Slow Performance

Resolved - This issue has been resolved.
Jan 12, 21:23 EST

Update - The platform performance has greatly improved, and while that is the case, we are still seeing delays, at times, when navigating between pages. The engineering team found a high load on the database, which has been cleared for a couple of hours, and are now focusing efforts on the remaining delay issues.
You can expect the next update in one hour.
Jan 12, 17:55 EST

Investigating - We are currently seeing performance slowness within the Service Desk Application, and our team is investigating this matter. This impacts actions such as navigating through the Incidents page and other areas of the app.
Jan 12, 14:49 EST

New tickets that were created are not appearing in the Service Desk UI

Resolved - This issue has been resolved.
Jan 12, 07:28 EST

Investigating - We are currently investigating an issue affecting the Service Desk in the AU Data Center. New tickets are not appearing in the UI.

Our team is actively working to identify the root cause and will provide updates as soon as more information becomes available. We appreciate your patience and understanding.
Jan 12, 02:43 EST