Squiz Status

Feb 26, 2026

No incidents reported today.

Feb 25, 2026

No incidents reported.

Feb 24, 2026

No incidents reported.

Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

Service degradation

Postmortem - Read details
Feb 23, 14:56 AEDT

Resolved - This incident has been resolved.
Feb 21, 11:00 AEDT

Update - We are still seeing recovery of services at this time and we are continuing to monitoring the situation to ensure all services remain stable.
Feb 21, 10:30 AEDT

Update - We are still monitoring this situation at large as well as investigating a handful of remaining intermittent issues. We will provide additional updates as available.
Feb 21, 10:02 AEDT

Update - We are seeing recovery of services at this time and we are continuing to monitoring the situation to ensure all services remain stable.
Feb 21, 09:33 AEDT

Monitoring - We are seeing recovery of services at this time and we are monitoring the situation to ensure things remain stable.
Feb 21, 09:05 AEDT

Update - We are seeing recovery of services at this time and we are monitoring the situation to ensure things remain stable.
Feb 21, 09:05 AEDT

Update - We are continuing to work with Cloudflare on full resolution for all affected services. We will provide updates as they become available.
Feb 21, 08:54 AEDT

Update - We are continuing to work with Cloudflare on full resolution for all affected services. We will provide updates as they become available.
Feb 21, 08:22 AEDT

Update - We are continuing to work with Cloudflare on full resolution for all affected services. We will provide updates as they become available.
Feb 21, 08:17 AEDT

Update - We are continuing to work on full resolution and will provide updates as they become available.
Feb 21, 07:45 AEDT

Update - We are continuing to work with our content delivery provider for full resolution. We will provide updates as they become available.
Feb 21, 07:15 AEDT

Update - We are continuing to work on full resolution with Cloudflare. We will provide further updates as they become available.
Feb 21, 06:53 AEDT

Update - We continue to work with Cloudflare regarding the ongoing issues. We will provide further updates as they become available.
Feb 21, 06:24 AEDT

Identified - We are working with Cloudflare regarding connectivity issues. The Cloudflare status page can be found here:
https://www.cloudflarestatus.com/incidents/kwy3dt82bwbt
Feb 21, 06:03 AEDT

Investigating - We are investigating additional issues for all affected clients. We will provide further updates as they become available.
Feb 21, 05:37 AEDT

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 21, 05:30 AEDT

Identified - The issue has been identified and a fix is being implemented.
Feb 21, 05:29 AEDT

Investigating - We are currently investigating an issue impacting all our services. Initial diagnostics suggest a widespread disruption with Cloudflare, our content delivery provider. Our team is monitoring the situation closely and will provide updates as they become available.
Feb 21, 05:09 AEDT

Feb 20, 2026

No incidents reported.

Feb 19, 2026

No incidents reported.

Feb 18, 2026

Maintenance Notification - Connect US platform maintenance

Completed - The scheduled maintenance has been completed.
Feb 18, 00:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 20:00 AEDT

Scheduled - Dear Customer,

Squiz wishes to notify you that scheduled maintenance work will be carried out on Connect instances in the US region.

Date: 17 Feb, 2026

Maintenance Window Start: 04:00 EST

Maintenance Window End: 08:00 EST

Expected Duration: 4 Hours

Possible Interruptions:

During the maintenance, all integration flows will be temporarily suspended and will resume once the maintenance is complete. After this process, all messages will be seamlessly redirected to the newly upgraded nodes.

Please be aware that during the suspension period, you may see records about container errors on the Containers page - this is expected behaviour.

To prevent any disruptions to the maintenance process, our team will disable the Frontend UI to avoid user actions that could interfere with the maintenance.

Updated IP Whitelisting for US Instance:

As part of the maintenance, a new outbound IP will be added for the US connect instance. This is in addition to current IP address (193.122.172.111)

Please have the following IP address added to your firewall whitelist: 157.151.204.47

We are committed to minimizing any impact on your operations and will work diligently to complete the maintenance as swiftly as possible. This maintenance will help ensure a more robust and efficient system, enhancing the overall user experience and reliability of our services.
Jan 15, 12:33 AEDT

Feb 17, 2026

Feb 16, 2026

Maintenance Notification - APAC DXP CMS (Matrix)

Completed - The scheduled maintenance has been completed.
Feb 16, 23:29 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 22:00 AEDT

Scheduled - Dear Customer,

We are performing urgent maintenance on our database infrastructure to enhance system performance and long-term stability.

Maintenance Window Start: 2026-02-16 20:00 AEDT

Maintenance Window End: 2026-02-17 00:00 AEDT

Expected Duration: 2 hours

Impact: There will be two brief periods of downtime where uncached requests and the Matrix backend are unavailable. They are expected to be under 1 minute each. Only a subset of DXP CMS (Matrix) instances are impacted.
Feb 11, 12:36 AEDT

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026

No incidents reported.

All Systems Operational

Past Incidents