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Degraded Performance
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Maintenance

Scheduled Maintenance

Planned maintenance on the AI Model Serving Service - 2026-02-26 Feb 26, 2026 16:00-20:00 CET



Deutsch

Wir möchten Sie darüber informieren, dass wir am 26.02.2026 zwischen 16:00 Uhr und 20:00 Uhr (UTC) eine Aktualisierung und Optimierung des Model-Deployment-Mechanismus in STACKIT AI Model Serving durchführen. Dieses neue Setup ist speziell darauf ausgelegt, Large Language Models effizienter und zuverlässiger zu betreiben.

Wir erwarten während dieses Wartungsfensters keine Service-Ausfallzeiten. Das Model-Prompting sollte unbeeinträchtigt bleiben; lediglich in seltenen und unvorhersehbaren Fällen kann es während des Upgrades zu kurzzeitigen Unterbrechungen von weniger als 30 Sekunden kommen.

Da diese Umstellung einen Wechsel der IP-Adresse unseres Dienstes beinhaltet, müssen Kunden mit aktiven Egress-Traffic-Richtlinien (ausgehende Firewall-Regeln) unter Umständen Anpassungen vornehmen. Alle öffentlichen IP-Adressen von STACKIT können über die IaaS-API abgerufen werden: https://docs.api.stackit.cloud/documentation/iaas/version/v1#tag/STACKIT-Public-IP-Ranges/operation/v1ListPublicIPRanges

Unser Ziel ist es, Ihnen einen zuverlässigeren, skalierbareren und stabileren Service zu bieten und gleichzeitig die Beeinträchtigungen für Sie so gering wie möglich zu halten.

Bei Fragen steht Ihnen der STACKIT Support jederzeit zur Verfügung.

Ihr STACKIT Team

Regelmäßige Wartungsarbeiten sind erforderlich um Ihre Workloads auf STACKIT bestmöglich abzusichern.



English

We want to inform your that on 26.02.2026 from 16:00 (UTC) to 20:00 (UTC), we are planning to upgrade and improve the model deployment mechanism in STACKIT AI Model Serving. This new setup is designed specifically for running large language models more efficiently and reliably.

We do not expect any service downtime during the maintenance window. Model prompting should remain unaffected; however, in rare and unforeseen cases during the upgrade, temporary disruptions of less than 30 seconds may occur.

As the change involves a switch in the IP address of our service, customers with egress traffic policies on might need to take action. All STACKIT public IP addresses can be retrieved from the IaaS API: https://docs.api.stackit.cloud/documentation/iaas/version/v1#tag/STACKIT-Public-IP-Ranges/operation/v1ListPublicIPRanges

Our goal is to provide you with a more reliable, scalable, and stable service, while keeping disruption to a minimum.

If you have any questions, STACKIT Support is available at any time.

Your STACKIT team


Regular maintenance work is required to protect your workloads on STACKIT in the best possible way.




Posted on Feb 12, 2026 - 18:51 CET
Feb 18, 2026

No incidents reported today.

Feb 17, 2026

No incidents reported.

Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026
Resolved - This incident has been resolved.
Feb 12, 12:42 CET
Monitoring - We have made a fix and are rolling it out right now. We are monitoring the progress permanently.
Feb 12, 11:44 CET
Identified - Load balancers are currently unavailable. We have identified the issue and are working on a solution.
Feb 12, 11:30 CET
Feb 11, 2026

No incidents reported.

Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026
Resolved - This incident has been resolved.
Feb 6, 15:20 CET
Identified -

Deutsch
Beim CDN Dienst gab es Verzögerung bei der Übertragung von Konfigurationen auf CDN-Pull-Zones. Die Ursache wurde bereits identifiziert und der Rückstau bei der Verarbeitung der Konfigurationen wird aktuell abgebaut.

Ihr STACKIT Team

Der STACKIT Support steht Ihnen jederzeit zur Verfügung.



English
There was a delay in propagating configurations to CDN pull zones. The root cause has already been identified, and the backlog of configuration processing is currently being cleared

Your STACKIT team

STACKIT Support is available to you at any time.



Feb 6, 14:52 CET
Resolved - This incident has been resolved.
Feb 6, 12:42 CET
Identified -

Deutsch
Wir haben eine Störung in der STACKIT Plattform identifiziert. Aktuell können keine AMD VM's in Region EU 02 in AZ3 erstellt werden. Laufender Workload ist nicht betroffen.
Unser Team arbeitet daran, die Ursache des Problems zu finden und zu beheben. Über unsere Statusseite werden wir Sie regelmäßig über die Entwicklungen informieren.

Ihr STACKIT Team

Der STACKIT Support steht Ihnen jederzeit zur Verfügung.



English
We have identified a fault in the STACKIT platform. Currently, no AMD VMs can be created in region EU 02 in AZ3. Ongoing workload is not affected.
Our team is working on finding and fixing the cause of the problem. We will keep you regularly informed of developments via our status page.

Your STACKIT team

STACKIT Support is available to you at any time.



Feb 6, 11:03 CET
Feb 5, 2026

No incidents reported.

Feb 4, 2026

No incidents reported.