All Systems Operational

Uptime over the past 90 days. View historical uptime.
Coach Operational
90 days ago
100.0 % uptime
Today
Communicate Operational
90 days ago
100.0 % uptime
Today
Consumer Health Library (CHL) Operational
90 days ago
100.0 % uptime
Today
Content as a Service (CaaS) Operational
90 days ago
100.0 % uptime
Today
Content Browser Operational
90 days ago
100.0 % uptime
Today
Custom Content Manager (CCM) Operational
90 days ago
100.0 % uptime
Today
Digital Experience Engine (DXE) Operational
90 days ago
100.0 % uptime
Today
EMR Modules Operational
90 days ago
100.0 % uptime
Today
HW Backend Services - Auth, Consumer, Campaign, Fulfillment, etc. Operational
90 days ago
100.0 % uptime
Today
HW Content Services - iAPI, Taxonomy, Search, Content Operational
90 days ago
100.0 % uptime
Today
HealthAdvisor Operational
90 days ago
100.0 % uptime
Today
HealthClips Online Operational
90 days ago
100.0 % uptime
Today
HealthHub Operational
90 days ago
100.0 % uptime
Today
Ignite Education APIs Operational
90 days ago
100.0 % uptime
Today
Ignite Growth Platform Operational
90 days ago
99.98 % uptime
Today
Ignite On-Demand Operational
90 days ago
99.98 % uptime
Today
Ignite on FHIR Operational
90 days ago
99.98 % uptime
Today
Knowledgebase Operational
90 days ago
100.0 % uptime
Today
WebMD TV Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Feb 21, 2026

No incidents reported today.

Feb 20, 2026

No incidents reported.

Feb 19, 2026
CORRECTION: Ignite Education monthly maintenance scheduled - February 19, 2026
Completed - The scheduled maintenance has been completed.
Feb 19, 22:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 18:00 MST
Scheduled - CORRECTION: Please disregard the "Status Complete" notifications sent earlier in error. The February 2026 maintenance remains scheduled as follows:

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When: Thursday, Feburary 19, 2026 - 8pm-12am ET

Description: We'll be performing routine maintenance to keep our systems running smoothly.

Solutions impacted: Ignite Education: Ignite On-Demand & Ignite on FHIR; Consumer Health Library; SWIQ; V2 & V3 APIs; Veterans Health Library; Direct to Patient

Potential impact: As systems reboot, there's the possbility of very short downtime - 5 minutes or less. If you experience any issues longer than 5 minutes, please submit a support ticket.

Required action: Please inform your end users of the maintenance window so they're aware of any potential performance impact.

The updates will begin at 6pm Mountain, 8pm Eastern.

We will post a notification when the work is complete.
Feb 19, 07:46 MST
Feb 18, 2026
Heads up: Ignite Education monthly maintenance scheduled - February 19, 2026
Completed - The scheduled maintenance has been completed.
Feb 18, 22:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 18:00 MST
Scheduled - When: Thursday, February 19, 2026 - 8pm-12am ET

Description: We'll be performing routine maintenance to keep our systems running smoothly.

Solutions impacted: Ignite Education: Ignite On-Demand & Ignite on FHIR; Consumer Health Library; SWIQ; V2 & V3 APIs; Veterans Health Library; Direct to Patient

Potential impact: As systems reboot, there's the possbility of very short downtime - 5 minutes or less. If you experience any issues longer than 5 minutes, please submit a support ticket.

Required action: Please inform your end users of the maintenance window so they're aware of any potential performance impact.

The updates will begin at 6pm Mountain, 8pm Eastern.

We will post a notification when the work is complete.
Feb 11, 15:32 MST
Feb 17, 2026

No incidents reported.

Feb 16, 2026

No incidents reported.

Feb 15, 2026
RESOLVED: Ignite on FHIR outage reported
Resolved - This incident has been resolved and we will continue to closely monitor performance.
Feb 15, 13:52 MST
Update - We are continuing to investigate this issue.
Feb 15, 13:51 MST
Investigating - WebMD Ignite on FHIR is experiencing an outage. Our network administrators and engineers are quickly working to identify and fix the problem. We will post updates as we learn more. We apologize for any inconvenience.
Feb 15, 13:28 MST
Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026
Custom Content Builder (Ignite On-Demand) outage - ASHP import - February 12, 2026
Completed - The scheduled maintenance has been completed.
Feb 12, 18:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 17:00 MST
Scheduled - When: Thursday, February 12, 2026 - 7pm to Friday, February 12, 8pm ET

Description: We'll be processing the February ASHP import.

Impact: Usage of Custom Content Builder will likely be disrupted during the processing timeframe (approximately 1 hour).

If you experience any issues afterwards, please submit a support ticket.
Feb 9, 13:55 MST
Feb 11, 2026

No incidents reported.

Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

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