Case Studies
How Tonal Equipped Support Agents to Handle Complexity with Confidence
Alex ArkhipovCare Operations
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"We wouldn’t be able to live without Stonly. There are no other tools that have the same step-by-step guide capability combined with the ease of setup, AI features, and integrations available."
62
%
lift in
workflow adherence
90
%
overall QA
score
7
%
increase in
agent CSAT score
RemoteLock Boosts Service Efficiency for 40 Million Users with Stonly
Andrea EskanosCustomer Success Enablement
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Zeel’s Support Team Finds the Right Solutions 30% Faster with Stonly
Ryne SorensenSr. Manager of CS Operations
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CyCognito Enables Customers to Self-Serve Complex Technical Issues More Often with Stonly
Daniel AvissarKnowledge Manager and Technical Writer
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Motus Reduces Escalations by 85% with Stonly
Jessica PechloffDirector of Customer Operations
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Carta Shows How Personalized Knowledge Can Transform Customer Experience
Mahsa KowsariDirector of Customer Engagement Strategy
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Bpifrance Reduced Customer Response Times by 50% and Elevated Service Quality with Stonly
Thomas ThieffryHead of Product
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"With Stonly as our always up-to-date source of truth, client-facing teams can respond twice as fast and more accurately."
2
x
faster response times
50
%
of tickets prevented proactively
2
days
to launch
agent knowledge base
Why Stonly is the #1 knowledge platform for customer service
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Kombo Reduced Incoming Tickets by 30% with Adaptive Self-Serve Support
Matthieu MarquenetCo-Founder & CEO at Kombo
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Devialet Deflected 90% of Expected Tickets During a Major Software Update with Personalized Stonly Guides
Sébastien FaureHead of Customer Service
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Fastned Cut Agent Onboarding Time in Half with Stonly
Theresa TaciteCustomer Operations Lead
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Siemens Delivers Proactive In-App Support Without Engineering Lift
Laura SanchezHead of Customer Success
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Anderson America Lowered Call Volume by 80% with Stonly’s AI Agent and Interactive Knowledge
Justin WilderService Manager, Anderson America
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"Thanks to Stonly, we’re leading the charge in our industry by giving customers quick and accurate resolutions and freeing up our technicians to tackle more complex tasks."
80
%
fewer tickets
83
%
faster resolutions
71
%
self-serve
success rate
Dashlane Leveled Up Its Support Articles and Drove Down Tickets by 30% with Stonly
Anne-Sophie LebretonVP Customer Support & Service
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“Stonly simplifies our complex processes with step-by-step knowledge right where agents and users need support, resulting in a faster and more consistent experience.”
Andrea EskanosCustomer Success Enablement at RemoteLock
Personio Serves Thousands of End-Users Faster and More Effectively with Stonly
Marco RicciardiSenior Program Manager
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Generali Vitality Launches Stonly Interactive Help Center to Enhance Customer Experience
Maurizio TessarottoHead of Operations
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Shift4 Empowers Every Employee to Be an Expert with Stonly
Brian LauberDirector of Operations
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We evaluated several options and chose Stonly because it’s amazingly efficient for our team and customers. In only a few days, we have seen our client requests drop by 30%.
Matthieu MarquenetCo-Founder & CEO at Kombo
Anedot Scales Customer Experience for Both Sides of Its Fundraising Marketplace with Stonly
Patrick O’KeefeVP of Customer Experience
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Glenwood State Bank Enhances Employee Productivity and Consistency with Stonly
Jordan McMahonExecutive Administrator
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SafeTrx Transformed Technical Support Inside Its Lifesaving Product with Stonly
Mark RainfordDirector of eCommerce and Internet Strategy
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Testable Reduced Customer Frustration and Improved Ticket Quality with Proactive, In-App Support from Stonly
Octavian MaximHead of Product & Growth
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Wineshipping Supports a Diverse Client Base at Scale with Stonly
Amanda SantosAssociate Product Manager
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Evabot Scales Personal Guidance and Delivers Instant Customer Value at Every Key Moment with Stonly
Jetin PrasanthCustomer Success Manager
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Merkle Reduced Internal Help Desk Tickets by Over 50% with Stonly
Joe BonifaceProduct Success Manager
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Tactical.ly Guides Clients to Success Faster While Making Consultants More Productive with Stonly
Hayden JuddFounder and Lead Performance Consultant
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How online retail innovator The Bradery decreased tickets on top issues by 67% with breakthrough self-serve support
Grâce KutimaManager of Customer Success
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