How can we help?

Signing Up And Getting Verified

• Who can use Bitbuy?
• Documents required to verify your identity
• How to verify your contact information
• Verification FAQ
• Financial profile questionnaire FAQ

Account

• Account management FAQ
• 2-factor authentication (2FA) FAQ
• How do I find my transaction history?
• How can I find my transaction information for tax reporting?
• How we calculate your performance or PnL
• My account was migrated to Bitbuy - now what?

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Security & Fraud Prevention

• A Brief Word About our Privacy Policy
• Onfido
• Bitbuy's official contact info & social media
• A brief word about regulatory compliance
• How to send crypto safely
• The travel rule: what you need to know

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Funding

• Important notes about Canadian Dollar (CAD) deposits
• How can I add Canadian Dollars to my account?
• Funding with Canadian dollars FAQ
• Can I deposit US dollars?
• How do I deposit cryptocurrency into my Bitbuy account?
• Confirmation & network requirements for cryptocurrency deposits

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Withdrawals

• How to withdraw Canadian dollars
• Canadian dollar withdrawal FAQ
• Can I withdraw US dollars?
• Before you withdraw - Exchanges that don't serve Canadian residents
• How do I send/withdraw cryptocurrency from my Bitbuy account?
• Network requirements for cryptocurrency withdrawals

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Trading

• Watchlist & market filtering
• An introduction to trade-only assets on Bitbuy
• How do I make a trade?
• Trade FAQ
• How do I make a trade using Bitbuy Pro?
• How do I review my transaction history?

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Staking

• How to Stake/Unstake
• What is staking and how does it work?
• Common staking terms

General

• MATIC is becoming POL — FAQ
• Learn more about digital assets
• What is Bitbuy?
• Is Bitbuy safe?
• Is Bitbuy a registered Money Service Business (MSB)?
• Which cryptocurrencies does Bitbuy offer?

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