How can we help you?

• Where to find my organization's enrollment code
• Where to find my coordinator's contact information
• How to switch the organization I'm earning for
• About FlipGive and RaiseRight
• How to delete my RaiseRight account

• How to update my personal information (name, email, or shipping address)
• How to update my notification preferences
• Invite friends and family to join my RaiseRight program
• Change or reset my username or password

• What payment methods can I use to buy gift cards?
• How to link a bank account for buying gift cards
• Buy gift cards without using online payments
• Convenience fees for buying gift cards

• Timelines for verifying and receiving earnings
• Organization earnings payout timelines
• How to view earnings and order history

• About earning by shopping online through RaiseRight
• How to view earnings from online shopping trips
• How to earn twice on one purchase by shopping online and buying gift cards
• Can I earn by shopping on a brand's app?
• What happens if I return items from my online shopping order?
• I'm missing online shopping earnings. What do I do?

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• About online deals and coupons
• How to claim an online deal or coupon

• How booking travel through RaiseRight works
• Finding and booking hotels, car rentals, and attractions
• Can I earn by booking a hotel, car rental, or attraction directly on the brand’s website?
• Can I book vacation package deals through RaiseRight?
• Can I purchase attraction tickets and gift them to someone else?
• Emails sent for booking travel through RaiseRight

• Paying for hotels, car rentals, and tickets to an attraction
• Can I receive credit card and/or hotel loyalty points when booking travel?
• Are there any fees associated with earning through booking travel?
• Using a credit or debit card linked for local dining to book travel

• Finding details about your travel booking
• Travel Order History: Booked Trips vs. Completed Trips
• When does my organization receive earnings from travel bookings?
• Coordinator Reports: How to track participant earnings from booking travel through RaiseRight

• What to do when missing earnings from travel bookings
• Modifying or canceling your travel bookings
• Refund policy for travel bookings
• Expiration for tickets purchased to attractions

• How to run reports (desktop only)
• How to determine earnings per individual participant
• How to tie earnings deposited to bank account with earnings from participant orders
• How to tie withdrawals from your organization bank account to your RaiseRight Purchase Orders (POs)

• How to invite participants to your program
• What is Invite Friends & Family?
• How to enable or disable Invite Friends & Family

• How to place bulk gift card orders
• How can organizations pay for bulk gift card orders placed through the Coordinator Dashboard?
• How to roll participant orders from the Order Queue
• How to create and submit a Purchase Order (PO)
• How to place proxy gift card orders (on behalf of participant)
• Organization order shipping costs

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• How to add or update your organization's fundraising bank account
• What elements of my program can I customize?
• How to set up a virtual-only program
• What is Ship to Coordinator and how do I know if it's right for my program?
• Can I turn Ship to Coordinator on or off at any time?
• Is there a list of brands that will no longer be available if I turn Ship to Coordinator off

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• How to change or reassign coordinators

• Can my organization share a portion of earnings back with participants?
• Why earnings in Ohio are different from other states?
• Tax implications for nonprofit organizations and participants

• How to integrate RaiseRight with School Choice or ESA benefits
• How to add gift cards for local brands to sell through my program
• Brand availability and participation