Raynet CRM Basics and Tutorials Help Center home page
Čeština Español Polski Slovenčina

Nápověda

  • Jak začít

  • Webináře a školení

  • Novinky v Raynetu

  • Zeptejte se podpory

S čím vám dnes poradíme?

TOP

Mobile App

Getting Started

User's Guide

Contact Database

Business

Calendar and Activities

Integrations

Automations

How to Work with Emails

FAQ

TOP Guides

  • 1. Log in to Raynet
  • 2. Dowload and Log in to the Mobile App
  • 3. Adding and Removing Users
  • 4. Mass Account and Contact Import
  • 5. How to Use the Calendar
  • 6. Create a Deal
See all 10 articles

Download and Login

  • Download and Log in to the Mobile App
  • How to Navigate the Mobile App

How to Use the Mobile App

  • Calendar in the Mobile App
  • Accounts in the Mobile App
  • Contacts in the Mobile App
  • Leads in the Mobile App
  • Deals in the Mobile App
  • Quotes and Sales Orders in the Mobile App
See all 12 articles

Mobile App Tips and Tricks

  • Quick Note in the Mobile App
  • Business Card Scanning
  • Speech Recognition in the Mobile App
  • Uploading Attachments in the Mobile App
  • Notifications in the Mobile App

Pricing Plans

  • Active feature: INBOX
  • Active feature: SSO
  • How to resolve it - Deactivation of the visibility tree
  • Active feature: visibility tree
  • Maximum number of trade types exceeded (START plan only)
  • Maximum number of custom action buttons exceeded
See all 15 articles

Access Raynet CRM

  • Log in to Raynet
  • Login Email Address Verification
  • Forgotten Password
  • Changing your Password
  • Password Rule Settings
  • Two-Factor Authentication

Create your First Records

  • Create a New Deal
  • Create a New Activity
  • Create a New Contact
  • Create a New Account
  • Create an Account
  • Create a Contact
See all 8 articles

Basic Application Settings

  • Mass Account and Contact Import
  • Adding and Removing Users
  • Mass Account and Contact Import
  • Account Cancellation

Dashboard

  • My results
  • Dashboard
  • Birthdays and Anniversaries
  • Chatter

Main Settings

  • Record Detail Customization
  • Login with Google account or Microsoft Entra ID - SSO
  • Number Formatting
  • Mass Account and Contact Import
  • Mass Lead Import
  • Mass import and update of products
See all 17 articles

Security

  • Visibility Tree and Security Profiles
  • Visibility Tree
  • User Roles
  • Record Visibility
  • Security Levels
  • User Permissions
See all 8 articles

Documents

  • Documents
  • File Action Overview
  • Folder Action Overview

Special Features

  • Discussion in New Details
  • Note
  • RAYNET AI
  • Filtering
  • Automatic addition of email assistant to outgoing emails
  • List View Settings
See all 19 articles

Mass Changes

  • Mass Account and Contact Import
  • Mass Ownership Change
  • Mass Edit
  • Mass import of Accounts and contacts
  • Mass Lead Import
  • Mass Product Import and Update

Accounts

  • My company
  • Create an Account
  • Account Detail
  • Account Action overview
  • Multiple addresses
  • Relations between Accounts
See all 7 articles

Contacts

  • Create a Contact
  • Contact Detail
  • Contact Action Overview
  • Contact Anonymization
  • Delete or Invalidate a Contact
  • Connect a Contact to Multiple Accounts

Leads

  • Create a Lead
  • Lead Detail
  • Lead Action Overview
  • Lead Conversion

Products and Price Lists

  • Using Price Lists
  • Using Products
  • Mass Product Import and Update
  • Price List Action Overview
  • Add Products to a Price List
  • Product Action overview
See all 10 articles

Deals

  • Required Follow-up
  • Create a Deal
  • Deal Detail
  • Deal Action Overview
  • Deal Stages
  • Series of Deals
See all 15 articles

Quotes and Sales Orders

  • Create a Quote and Sales Order
  • Quote Detail
  • Sales Order Detail
  • Quote and Sales Order Action Overview
  • Send Quote and Sales Order by Email
  • Synchronization of Deal with Quote and Sales Order

Projects

  • Create a Project
  • Project Detail
  • Project Action Overview
  • Add Deals to a Project

Analyses

  • Sales Pipeline
  • Sales Pipeline Performance
  • Sales Estimate
  • Sales Development
  • Sales by Product
  • Sales by Sales Rep
See all 14 articles

Calendar

  • How to Use the Calendar
  • Filtering in the Calendar
  • Not Scheduled Activities in the Calendar

Activities

  • Create an Activity
  • Mass Activity Creation
  • Activity Detail
  • Activity Action Overview
  • Activity Reminder
  • Activity Category and Color
See all 12 articles

Bulk Email

  • Integration with Ecomail application
  • Exporting contacts from Raynet to the Ecomail application
  • Integration with the SmartEmailing application
  • Exporting contacts from Raynet to SmartEmailing
  • Contact export from Raynet to Quanda
  • Integration with Mailchimp
See all 7 articles

Integrations and Synchronization

  • Synchronisation with invoicing system Fakturownia
  • Integration with the Cribis system
  • Integration with the AI Contact Center IPEX
  • Integration with Zapier
  • Integration with ERP system KROS ONIX
  • Integration with the AI Contact Center IPEX
See all 34 articles

Integration Partners

  • Quantica Solutions a.s.
  • Integration Partner Overview
  • ALUnico s.r.o.
  • A.T.P. Software Ltd.
  • Bubble Development Ltd.
  • First information systems, s.r.o.
See all 11 articles

Introduction and how to use automation

  • Introduction to Automations
  • Using Automations
  • Automations - FAQ

Automation rules

  • Examples of automations for selected activities
  • Automation Triggers
  • Automation Conditions
  • Automation Actions
  • Running the Automation

Automated e-mails

  • Creating automated e-mails
  • Automated Emails – Conditions and General Settings
  • Automation Overview
  • Execution History

Creating automations

  • Change Owner, Delete and Validate Automations
  • Creating Automations from a Template
  • Using the Automation Editor

Automation settings for administrators

  • Enabling Automations by Administrators and Pricing

Email Inbox

  • Connecting Email Inbox to Raynet
  • What Is Raynetting?
  • Migrating Unsupported Emails
  • Email unraynetting
  • Inbox List View
  • Email Detailed Card
See all 9 articles

Email assistant

  • How to Work with Emails: Email Assistant
  • Assign an Email to a Specific Record
  • Add an Alternative Email Address to Your Profile

General Questions

  • How do I change the items in the Status and Relationship dropdowns on the Account card?
  • How do I restore an invalidated record?
  • How to change the currency for an existing deal?
  • How should I record two subsidiary companies of the Account?
  • How do I create a task for multiple assignees?
  • Record change history
See all 20 articles

Administrator Questions

  • Modules in make.com
  • Where can I find the API documentation?
  • How to generate an API key?
  • How to get inquiries from your website into Raynet?
  • Our company's contact details have changed. Where can I edit them?

Začínáte s Raynetem?

Mrkněte na minisérii 6 videí a za odpoledne ho budete znát jako vlastní ploutve.

JAK ZAČÍT

Sledujte SalesMajstra

6 videí o tom, jak lépe vyjednávat

PROZKOUMAT

Nápoveda

  • Ako začať

  • Webináre a školenia

  • Novinky v Raynete

  • Opýtajte sa podpory

S čím vám dnes pomôžeme?

TOP

Mobile App

Getting Started

User's Guide

Contact Database

Business

Calendar and Activities

Integrations

Automations

How to Work with Emails

FAQ

TOP Guides

  • 1. Log in to Raynet
  • 2. Dowload and Log in to the Mobile App
  • 3. Adding and Removing Users
  • 4. Mass Account and Contact Import
  • 5. How to Use the Calendar
  • 6. Create a Deal
See all 10 articles

Download and Login

  • Download and Log in to the Mobile App
  • How to Navigate the Mobile App

How to Use the Mobile App

  • Calendar in the Mobile App
  • Accounts in the Mobile App
  • Contacts in the Mobile App
  • Leads in the Mobile App
  • Deals in the Mobile App
  • Quotes and Sales Orders in the Mobile App
See all 12 articles

Mobile App Tips and Tricks

  • Quick Note in the Mobile App
  • Business Card Scanning
  • Speech Recognition in the Mobile App
  • Uploading Attachments in the Mobile App
  • Notifications in the Mobile App

Pricing Plans

  • Active feature: INBOX
  • Active feature: SSO
  • How to resolve it - Deactivation of the visibility tree
  • Active feature: visibility tree
  • Maximum number of trade types exceeded (START plan only)
  • Maximum number of custom action buttons exceeded
See all 15 articles

Access Raynet CRM

  • Log in to Raynet
  • Login Email Address Verification
  • Forgotten Password
  • Changing your Password
  • Password Rule Settings
  • Two-Factor Authentication

Create your First Records

  • Create a New Deal
  • Create a New Activity
  • Create a New Contact
  • Create a New Account
  • Create an Account
  • Create a Contact
See all 8 articles

Basic Application Settings

  • Mass Account and Contact Import
  • Adding and Removing Users
  • Mass Account and Contact Import
  • Account Cancellation

Dashboard

  • My results
  • Dashboard
  • Birthdays and Anniversaries
  • Chatter

Main Settings

  • Record Detail Customization
  • Login with Google account or Microsoft Entra ID - SSO
  • Number Formatting
  • Mass Account and Contact Import
  • Mass Lead Import
  • Mass import and update of products
See all 17 articles

Security

  • Visibility Tree and Security Profiles
  • Visibility Tree
  • User Roles
  • Record Visibility
  • Security Levels
  • User Permissions
See all 8 articles

Documents

  • Documents
  • File Action Overview
  • Folder Action Overview

Special Features

  • Discussion in New Details
  • Note
  • RAYNET AI
  • Filtering
  • Automatic addition of email assistant to outgoing emails
  • List View Settings
See all 19 articles

Mass Changes

  • Mass Account and Contact Import
  • Mass Ownership Change
  • Mass Edit
  • Mass import of Accounts and contacts
  • Mass Lead Import
  • Mass Product Import and Update

Accounts

  • My company
  • Create an Account
  • Account Detail
  • Account Action overview
  • Multiple addresses
  • Relations between Accounts
See all 7 articles

Contacts

  • Create a Contact
  • Contact Detail
  • Contact Action Overview
  • Contact Anonymization
  • Delete or Invalidate a Contact
  • Connect a Contact to Multiple Accounts

Leads

  • Create a Lead
  • Lead Detail
  • Lead Action Overview
  • Lead Conversion

Products and Price Lists

  • Using Price Lists
  • Using Products
  • Mass Product Import and Update
  • Price List Action Overview
  • Add Products to a Price List
  • Product Action overview
See all 10 articles

Deals

  • Required Follow-up
  • Create a Deal
  • Deal Detail
  • Deal Action Overview
  • Deal Stages
  • Series of Deals
See all 15 articles

Quotes and Sales Orders

  • Create a Quote and Sales Order
  • Quote Detail
  • Sales Order Detail
  • Quote and Sales Order Action Overview
  • Send Quote and Sales Order by Email
  • Synchronization of Deal with Quote and Sales Order

Projects

  • Create a Project
  • Project Detail
  • Project Action Overview
  • Add Deals to a Project

Analyses

  • Sales Pipeline
  • Sales Pipeline Performance
  • Sales Estimate
  • Sales Development
  • Sales by Product
  • Sales by Sales Rep
See all 14 articles

Calendar

  • How to Use the Calendar
  • Filtering in the Calendar
  • Not Scheduled Activities in the Calendar

Activities

  • Create an Activity
  • Mass Activity Creation
  • Activity Detail
  • Activity Action Overview
  • Activity Reminder
  • Activity Category and Color
See all 12 articles

Bulk Email

  • Integration with Ecomail application
  • Exporting contacts from Raynet to the Ecomail application
  • Integration with the SmartEmailing application
  • Exporting contacts from Raynet to SmartEmailing
  • Contact export from Raynet to Quanda
  • Integration with Mailchimp
See all 7 articles

Integrations and Synchronization

  • Synchronisation with invoicing system Fakturownia
  • Integration with the Cribis system
  • Integration with the AI Contact Center IPEX
  • Integration with Zapier
  • Integration with ERP system KROS ONIX
  • Integration with the AI Contact Center IPEX
See all 34 articles

Integration Partners

  • Quantica Solutions a.s.
  • Integration Partner Overview
  • ALUnico s.r.o.
  • A.T.P. Software Ltd.
  • Bubble Development Ltd.
  • First information systems, s.r.o.
See all 11 articles

Introduction and how to use automation

  • Introduction to Automations
  • Using Automations
  • Automations - FAQ

Automation rules

  • Examples of automations for selected activities
  • Automation Triggers
  • Automation Conditions
  • Automation Actions
  • Running the Automation

Automated e-mails

  • Creating automated e-mails
  • Automated Emails – Conditions and General Settings
  • Automation Overview
  • Execution History

Creating automations

  • Change Owner, Delete and Validate Automations
  • Creating Automations from a Template
  • Using the Automation Editor

Automation settings for administrators

  • Enabling Automations by Administrators and Pricing

Email Inbox

  • Connecting Email Inbox to Raynet
  • What Is Raynetting?
  • Migrating Unsupported Emails
  • Email unraynetting
  • Inbox List View
  • Email Detailed Card
See all 9 articles

Email assistant

  • How to Work with Emails: Email Assistant
  • Assign an Email to a Specific Record
  • Add an Alternative Email Address to Your Profile

General Questions

  • How do I change the items in the Status and Relationship dropdowns on the Account card?
  • How do I restore an invalidated record?
  • How to change the currency for an existing deal?
  • How should I record two subsidiary companies of the Account?
  • How do I create a task for multiple assignees?
  • Record change history
See all 20 articles

Administrator Questions

  • Modules in make.com
  • Where can I find the API documentation?
  • How to generate an API key?
  • How to get inquiries from your website into Raynet?
  • Our company's contact details have changed. Where can I edit them?

Začínate s Raynetom?

Pozrite si minisériu 6 videí a za popoludnie ho budete poznať ako vlastné ploutve.

AKO ZAČAŤ

Sledujte SalesMajstra

6 videí o tom, ako lepšie vyjednávať

PREZKÚMAŤ

Knowledge Base

  • How to start

  • News in Raynet

  • Ask our support

TOP

Mobile App

Getting Started

User's Guide

Contact Database

Business

Calendar and Activities

Integrations

Automations

How to Work with Emails

FAQ

TOP Guides

  • 1. Log in to Raynet
  • 2. Dowload and Log in to the Mobile App
  • 3. Adding and Removing Users
  • 4. Mass Account and Contact Import
  • 5. How to Use the Calendar
  • 6. Create a Deal
See all 10 articles

Download and Login

  • Download and Log in to the Mobile App
  • How to Navigate the Mobile App

How to Use the Mobile App

  • Calendar in the Mobile App
  • Accounts in the Mobile App
  • Contacts in the Mobile App
  • Leads in the Mobile App
  • Deals in the Mobile App
  • Quotes and Sales Orders in the Mobile App
See all 12 articles

Mobile App Tips and Tricks

  • Quick Note in the Mobile App
  • Business Card Scanning
  • Speech Recognition in the Mobile App
  • Uploading Attachments in the Mobile App
  • Notifications in the Mobile App

Pricing Plans

  • Active feature: INBOX
  • Active feature: SSO
  • How to resolve it - Deactivation of the visibility tree
  • Active feature: visibility tree
  • Maximum number of trade types exceeded (START plan only)
  • Maximum number of custom action buttons exceeded
See all 15 articles

Access Raynet CRM

  • Log in to Raynet
  • Login Email Address Verification
  • Forgotten Password
  • Changing your Password
  • Password Rule Settings
  • Two-Factor Authentication

Create your First Records

  • Create a New Deal
  • Create a New Activity
  • Create a New Contact
  • Create a New Account
  • Create an Account
  • Create a Contact
See all 8 articles

Basic Application Settings

  • Mass Account and Contact Import
  • Adding and Removing Users
  • Mass Account and Contact Import
  • Account Cancellation

Dashboard

  • My results
  • Dashboard
  • Birthdays and Anniversaries
  • Chatter

Main Settings

  • Record Detail Customization
  • Login with Google account or Microsoft Entra ID - SSO
  • Number Formatting
  • Mass Account and Contact Import
  • Mass Lead Import
  • Mass import and update of products
See all 17 articles

Security

  • Visibility Tree and Security Profiles
  • Visibility Tree
  • User Roles
  • Record Visibility
  • Security Levels
  • User Permissions
See all 8 articles

Documents

  • Documents
  • File Action Overview
  • Folder Action Overview

Special Features

  • Discussion in New Details
  • Note
  • RAYNET AI
  • Filtering
  • Automatic addition of email assistant to outgoing emails
  • List View Settings
See all 19 articles

Mass Changes

  • Mass Account and Contact Import
  • Mass Ownership Change
  • Mass Edit
  • Mass import of Accounts and contacts
  • Mass Lead Import
  • Mass Product Import and Update

Accounts

  • My company
  • Create an Account
  • Account Detail
  • Account Action overview
  • Multiple addresses
  • Relations between Accounts
See all 7 articles

Contacts

  • Create a Contact
  • Contact Detail
  • Contact Action Overview
  • Contact Anonymization
  • Delete or Invalidate a Contact
  • Connect a Contact to Multiple Accounts

Leads

  • Create a Lead
  • Lead Detail
  • Lead Action Overview
  • Lead Conversion

Products and Price Lists

  • Using Price Lists
  • Using Products
  • Mass Product Import and Update
  • Price List Action Overview
  • Add Products to a Price List
  • Product Action overview
See all 10 articles

Deals

  • Required Follow-up
  • Create a Deal
  • Deal Detail
  • Deal Action Overview
  • Deal Stages
  • Series of Deals
See all 15 articles

Quotes and Sales Orders

  • Create a Quote and Sales Order
  • Quote Detail
  • Sales Order Detail
  • Quote and Sales Order Action Overview
  • Send Quote and Sales Order by Email
  • Synchronization of Deal with Quote and Sales Order

Projects

  • Create a Project
  • Project Detail
  • Project Action Overview
  • Add Deals to a Project

Analyses

  • Sales Pipeline
  • Sales Pipeline Performance
  • Sales Estimate
  • Sales Development
  • Sales by Product
  • Sales by Sales Rep
See all 14 articles

Calendar

  • How to Use the Calendar
  • Filtering in the Calendar
  • Not Scheduled Activities in the Calendar

Activities

  • Create an Activity
  • Mass Activity Creation
  • Activity Detail
  • Activity Action Overview
  • Activity Reminder
  • Activity Category and Color
See all 12 articles

Bulk Email

  • Integration with Ecomail application
  • Exporting contacts from Raynet to the Ecomail application
  • Integration with the SmartEmailing application
  • Exporting contacts from Raynet to SmartEmailing
  • Contact export from Raynet to Quanda
  • Integration with Mailchimp
See all 7 articles

Integrations and Synchronization

  • Synchronisation with invoicing system Fakturownia
  • Integration with the Cribis system
  • Integration with the AI Contact Center IPEX
  • Integration with Zapier
  • Integration with ERP system KROS ONIX
  • Integration with the AI Contact Center IPEX
See all 34 articles

Integration Partners

  • Quantica Solutions a.s.
  • Integration Partner Overview
  • ALUnico s.r.o.
  • A.T.P. Software Ltd.
  • Bubble Development Ltd.
  • First information systems, s.r.o.
See all 11 articles

Introduction and how to use automation

  • Introduction to Automations
  • Using Automations
  • Automations - FAQ

Automation rules

  • Examples of automations for selected activities
  • Automation Triggers
  • Automation Conditions
  • Automation Actions
  • Running the Automation

Automated e-mails

  • Creating automated e-mails
  • Automated Emails – Conditions and General Settings
  • Automation Overview
  • Execution History

Creating automations

  • Change Owner, Delete and Validate Automations
  • Creating Automations from a Template
  • Using the Automation Editor

Automation settings for administrators

  • Enabling Automations by Administrators and Pricing

Email Inbox

  • Connecting Email Inbox to Raynet
  • What Is Raynetting?
  • Migrating Unsupported Emails
  • Email unraynetting
  • Inbox List View
  • Email Detailed Card
See all 9 articles

Email assistant

  • How to Work with Emails: Email Assistant
  • Assign an Email to a Specific Record
  • Add an Alternative Email Address to Your Profile

General Questions

  • How do I change the items in the Status and Relationship dropdowns on the Account card?
  • How do I restore an invalidated record?
  • How to change the currency for an existing deal?
  • How should I record two subsidiary companies of the Account?
  • How do I create a task for multiple assignees?
  • Record change history
See all 20 articles

Administrator Questions

  • Modules in make.com
  • Where can I find the API documentation?
  • How to generate an API key?
  • How to get inquiries from your website into Raynet?
  • Our company's contact details have changed. Where can I edit them?

Getting started with Raynet CRM?

Take a look at the short videos and by the afternoon you´ll be swimming through Raynet CRM like a fish in water.

GETTING STARTED

Baza wiedzy

  • Pierwsze kroki

  • Informacje o wydaniu

  • Zapytaj naszą obsługę

TOP

Mobile App

Getting Started

User's Guide

Contact Database

Business

Calendar and Activities

Integrations

Automations

How to Work with Emails

FAQ

TOP Guides

  • 1. Log in to Raynet
  • 2. Dowload and Log in to the Mobile App
  • 3. Adding and Removing Users
  • 4. Mass Account and Contact Import
  • 5. How to Use the Calendar
  • 6. Create a Deal
See all 10 articles

Download and Login

  • Download and Log in to the Mobile App
  • How to Navigate the Mobile App

How to Use the Mobile App

  • Calendar in the Mobile App
  • Accounts in the Mobile App
  • Contacts in the Mobile App
  • Leads in the Mobile App
  • Deals in the Mobile App
  • Quotes and Sales Orders in the Mobile App
See all 12 articles

Mobile App Tips and Tricks

  • Quick Note in the Mobile App
  • Business Card Scanning
  • Speech Recognition in the Mobile App
  • Uploading Attachments in the Mobile App
  • Notifications in the Mobile App

Pricing Plans

  • Active feature: INBOX
  • Active feature: SSO
  • How to resolve it - Deactivation of the visibility tree
  • Active feature: visibility tree
  • Maximum number of trade types exceeded (START plan only)
  • Maximum number of custom action buttons exceeded
See all 15 articles

Access Raynet CRM

  • Log in to Raynet
  • Login Email Address Verification
  • Forgotten Password
  • Changing your Password
  • Password Rule Settings
  • Two-Factor Authentication

Create your First Records

  • Create a New Deal
  • Create a New Activity
  • Create a New Contact
  • Create a New Account
  • Create an Account
  • Create a Contact
See all 8 articles

Basic Application Settings

  • Mass Account and Contact Import
  • Adding and Removing Users
  • Mass Account and Contact Import
  • Account Cancellation

Dashboard

  • My results
  • Dashboard
  • Birthdays and Anniversaries
  • Chatter

Main Settings

  • Record Detail Customization
  • Login with Google account or Microsoft Entra ID - SSO
  • Number Formatting
  • Mass Account and Contact Import
  • Mass Lead Import
  • Mass import and update of products
See all 17 articles

Security

  • Visibility Tree and Security Profiles
  • Visibility Tree
  • User Roles
  • Record Visibility
  • Security Levels
  • User Permissions
See all 8 articles

Documents

  • Documents
  • File Action Overview
  • Folder Action Overview

Special Features

  • Discussion in New Details
  • Note
  • RAYNET AI
  • Filtering
  • Automatic addition of email assistant to outgoing emails
  • List View Settings
See all 19 articles

Mass Changes

  • Mass Account and Contact Import
  • Mass Ownership Change
  • Mass Edit
  • Mass import of Accounts and contacts
  • Mass Lead Import
  • Mass Product Import and Update

Accounts

  • My company
  • Create an Account
  • Account Detail
  • Account Action overview
  • Multiple addresses
  • Relations between Accounts
See all 7 articles

Contacts

  • Create a Contact
  • Contact Detail
  • Contact Action Overview
  • Contact Anonymization
  • Delete or Invalidate a Contact
  • Connect a Contact to Multiple Accounts

Leads

  • Create a Lead
  • Lead Detail
  • Lead Action Overview
  • Lead Conversion

Products and Price Lists

  • Using Price Lists
  • Using Products
  • Mass Product Import and Update
  • Price List Action Overview
  • Add Products to a Price List
  • Product Action overview
See all 10 articles

Deals

  • Required Follow-up
  • Create a Deal
  • Deal Detail
  • Deal Action Overview
  • Deal Stages
  • Series of Deals
See all 15 articles

Quotes and Sales Orders

  • Create a Quote and Sales Order
  • Quote Detail
  • Sales Order Detail
  • Quote and Sales Order Action Overview
  • Send Quote and Sales Order by Email
  • Synchronization of Deal with Quote and Sales Order

Projects

  • Create a Project
  • Project Detail
  • Project Action Overview
  • Add Deals to a Project

Analyses

  • Sales Pipeline
  • Sales Pipeline Performance
  • Sales Estimate
  • Sales Development
  • Sales by Product
  • Sales by Sales Rep
See all 14 articles

Calendar

  • How to Use the Calendar
  • Filtering in the Calendar
  • Not Scheduled Activities in the Calendar

Activities

  • Create an Activity
  • Mass Activity Creation
  • Activity Detail
  • Activity Action Overview
  • Activity Reminder
  • Activity Category and Color
See all 12 articles

Bulk Email

  • Integration with Ecomail application
  • Exporting contacts from Raynet to the Ecomail application
  • Integration with the SmartEmailing application
  • Exporting contacts from Raynet to SmartEmailing
  • Contact export from Raynet to Quanda
  • Integration with Mailchimp
See all 7 articles

Integrations and Synchronization

  • Synchronisation with invoicing system Fakturownia
  • Integration with the Cribis system
  • Integration with the AI Contact Center IPEX
  • Integration with Zapier
  • Integration with ERP system KROS ONIX
  • Integration with the AI Contact Center IPEX
See all 34 articles

Integration Partners

  • Quantica Solutions a.s.
  • Integration Partner Overview
  • ALUnico s.r.o.
  • A.T.P. Software Ltd.
  • Bubble Development Ltd.
  • First information systems, s.r.o.
See all 11 articles

Introduction and how to use automation

  • Introduction to Automations
  • Using Automations
  • Automations - FAQ

Automation rules

  • Examples of automations for selected activities
  • Automation Triggers
  • Automation Conditions
  • Automation Actions
  • Running the Automation

Automated e-mails

  • Creating automated e-mails
  • Automated Emails – Conditions and General Settings
  • Automation Overview
  • Execution History

Creating automations

  • Change Owner, Delete and Validate Automations
  • Creating Automations from a Template
  • Using the Automation Editor

Automation settings for administrators

  • Enabling Automations by Administrators and Pricing

Email Inbox

  • Connecting Email Inbox to Raynet
  • What Is Raynetting?
  • Migrating Unsupported Emails
  • Email unraynetting
  • Inbox List View
  • Email Detailed Card
See all 9 articles

Email assistant

  • How to Work with Emails: Email Assistant
  • Assign an Email to a Specific Record
  • Add an Alternative Email Address to Your Profile

General Questions

  • How do I change the items in the Status and Relationship dropdowns on the Account card?
  • How do I restore an invalidated record?
  • How to change the currency for an existing deal?
  • How should I record two subsidiary companies of the Account?
  • How do I create a task for multiple assignees?
  • Record change history
See all 20 articles

Administrator Questions

  • Modules in make.com
  • Where can I find the API documentation?
  • How to generate an API key?
  • How to get inquiries from your website into Raynet?
  • Our company's contact details have changed. Where can I edit them?

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PIERWSZE KROKI

Base de conocimiento

  • Introducción

  • Notas de lanzamiento

  • Solicitar asistencia

TOP

Mobile App

Getting Started

User's Guide

Contact Database

Business

Calendar and Activities

Integrations

Automations

How to Work with Emails

FAQ

TOP Guides

  • 1. Log in to Raynet
  • 2. Dowload and Log in to the Mobile App
  • 3. Adding and Removing Users
  • 4. Mass Account and Contact Import
  • 5. How to Use the Calendar
  • 6. Create a Deal
See all 10 articles

Download and Login

  • Download and Log in to the Mobile App
  • How to Navigate the Mobile App

How to Use the Mobile App

  • Calendar in the Mobile App
  • Accounts in the Mobile App
  • Contacts in the Mobile App
  • Leads in the Mobile App
  • Deals in the Mobile App
  • Quotes and Sales Orders in the Mobile App
See all 12 articles

Mobile App Tips and Tricks

  • Quick Note in the Mobile App
  • Business Card Scanning
  • Speech Recognition in the Mobile App
  • Uploading Attachments in the Mobile App
  • Notifications in the Mobile App

Pricing Plans

  • Active feature: INBOX
  • Active feature: SSO
  • How to resolve it - Deactivation of the visibility tree
  • Active feature: visibility tree
  • Maximum number of trade types exceeded (START plan only)
  • Maximum number of custom action buttons exceeded
See all 15 articles

Access Raynet CRM

  • Log in to Raynet
  • Login Email Address Verification
  • Forgotten Password
  • Changing your Password
  • Password Rule Settings
  • Two-Factor Authentication

Create your First Records

  • Create a New Deal
  • Create a New Activity
  • Create a New Contact
  • Create a New Account
  • Create an Account
  • Create a Contact
See all 8 articles

Basic Application Settings

  • Mass Account and Contact Import
  • Adding and Removing Users
  • Mass Account and Contact Import
  • Account Cancellation

Dashboard

  • My results
  • Dashboard
  • Birthdays and Anniversaries
  • Chatter

Main Settings

  • Record Detail Customization
  • Login with Google account or Microsoft Entra ID - SSO
  • Number Formatting
  • Mass Account and Contact Import
  • Mass Lead Import
  • Mass import and update of products
See all 17 articles

Security

  • Visibility Tree and Security Profiles
  • Visibility Tree
  • User Roles
  • Record Visibility
  • Security Levels
  • User Permissions
See all 8 articles

Documents

  • Documents
  • File Action Overview
  • Folder Action Overview

Special Features

  • Discussion in New Details
  • Note
  • RAYNET AI
  • Filtering
  • Automatic addition of email assistant to outgoing emails
  • List View Settings
See all 19 articles

Mass Changes

  • Mass Account and Contact Import
  • Mass Ownership Change
  • Mass Edit
  • Mass import of Accounts and contacts
  • Mass Lead Import
  • Mass Product Import and Update

Accounts

  • My company
  • Create an Account
  • Account Detail
  • Account Action overview
  • Multiple addresses
  • Relations between Accounts
See all 7 articles

Contacts

  • Create a Contact
  • Contact Detail
  • Contact Action Overview
  • Contact Anonymization
  • Delete or Invalidate a Contact
  • Connect a Contact to Multiple Accounts

Leads

  • Create a Lead
  • Lead Detail
  • Lead Action Overview
  • Lead Conversion

Products and Price Lists

  • Using Price Lists
  • Using Products
  • Mass Product Import and Update
  • Price List Action Overview
  • Add Products to a Price List
  • Product Action overview
See all 10 articles

Deals

  • Required Follow-up
  • Create a Deal
  • Deal Detail
  • Deal Action Overview
  • Deal Stages
  • Series of Deals
See all 15 articles

Quotes and Sales Orders

  • Create a Quote and Sales Order
  • Quote Detail
  • Sales Order Detail
  • Quote and Sales Order Action Overview
  • Send Quote and Sales Order by Email
  • Synchronization of Deal with Quote and Sales Order

Projects

  • Create a Project
  • Project Detail
  • Project Action Overview
  • Add Deals to a Project

Analyses

  • Sales Pipeline
  • Sales Pipeline Performance
  • Sales Estimate
  • Sales Development
  • Sales by Product
  • Sales by Sales Rep
See all 14 articles

Calendar

  • How to Use the Calendar
  • Filtering in the Calendar
  • Not Scheduled Activities in the Calendar

Activities

  • Create an Activity
  • Mass Activity Creation
  • Activity Detail
  • Activity Action Overview
  • Activity Reminder
  • Activity Category and Color
See all 12 articles

Bulk Email

  • Integration with Ecomail application
  • Exporting contacts from Raynet to the Ecomail application
  • Integration with the SmartEmailing application
  • Exporting contacts from Raynet to SmartEmailing
  • Contact export from Raynet to Quanda
  • Integration with Mailchimp
See all 7 articles

Integrations and Synchronization

  • Synchronisation with invoicing system Fakturownia
  • Integration with the Cribis system
  • Integration with the AI Contact Center IPEX
  • Integration with Zapier
  • Integration with ERP system KROS ONIX
  • Integration with the AI Contact Center IPEX
See all 34 articles

Integration Partners

  • Quantica Solutions a.s.
  • Integration Partner Overview
  • ALUnico s.r.o.
  • A.T.P. Software Ltd.
  • Bubble Development Ltd.
  • First information systems, s.r.o.
See all 11 articles

Introduction and how to use automation

  • Introduction to Automations
  • Using Automations
  • Automations - FAQ

Automation rules

  • Examples of automations for selected activities
  • Automation Triggers
  • Automation Conditions
  • Automation Actions
  • Running the Automation

Automated e-mails

  • Creating automated e-mails
  • Automated Emails – Conditions and General Settings
  • Automation Overview
  • Execution History

Creating automations

  • Change Owner, Delete and Validate Automations
  • Creating Automations from a Template
  • Using the Automation Editor

Automation settings for administrators

  • Enabling Automations by Administrators and Pricing

Email Inbox

  • Connecting Email Inbox to Raynet
  • What Is Raynetting?
  • Migrating Unsupported Emails
  • Email unraynetting
  • Inbox List View
  • Email Detailed Card
See all 9 articles

Email assistant

  • How to Work with Emails: Email Assistant
  • Assign an Email to a Specific Record
  • Add an Alternative Email Address to Your Profile

General Questions

  • How do I change the items in the Status and Relationship dropdowns on the Account card?
  • How do I restore an invalidated record?
  • How to change the currency for an existing deal?
  • How should I record two subsidiary companies of the Account?
  • How do I create a task for multiple assignees?
  • Record change history
See all 20 articles

Administrator Questions

  • Modules in make.com
  • Where can I find the API documentation?
  • How to generate an API key?
  • How to get inquiries from your website into Raynet?
  • Our company's contact details have changed. Where can I edit them?

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