ryd Help Center

Tutorials

Most Frequent

• Paying with ryd: A How-To
• Payment method setup
See more

---

Account

Most Frequent

• How do I change my password?
• How do I change my email address?
• How do I delete my account?
See more
• Didn’t find what you were looking for?
  Submit a request Account

---

Invoice & Transaction

Most Frequent

• What do I need to pay attention to before I leave the gas station?
• My money is authorized/ on hold, what now?
• How do I change my vehicle when fueling?
• Why is sharing location required when I use the ryd?
• How does ryd pay work?
• How can I find my invoice?
See more
• Didn’t find what you were looking for?
  Submit a request

---

Vouchers & Campaigns

Most Frequent

• How do I activate a voucher/discount and how do I enter a code?
• Can I combine multiple vouchers in one transaction?
See more
• Didn’t find what you were looking for?
  Submit a request

---

Gas station

Most Frequent

• Which gas stations are offering ryd pay?
See more
• Didn’t find what you were looking for?
  Submit a request

---

payment method

Most Frequent

• Is the email confirmation from PayPal a confirmation that the transaction has been completed?
• PayPal - Why do I have to enter the payment data again after every logout?
• Which payment methods are available when using ryd pay?
See more
• Didn’t find what you were looking for?
  Submit a request

---

EV Charging

Most Frequent

• I couldn't charge, but 80EUR are still authorized
• How do I start charging?
See more

---

Features

Most Frequent

• Refer a Friend: How it works & what you get
See more
• Didn’t find what you were looking for?
  Submit a request

---

Security & Data Protection

Most Frequent

• How secure is paying with ryd pay?
See more
• Didn’t find what you were looking for?
  Submit a request

---