Integrated inbox to manage email tickets and AI chats. Handle all your support in one unified inbox.

Detailed analytics dashboard to track users interaction over a specified timeframe (this month, last month, last 3 months, this year, etc.) with summaries of most-asked questions.

Currently, lead collection is based on manual input. This means, adding the chat into an application, it forces users to enter their information manually, which we already have at that stage. We want the ability to pre-fill data into lead inputs suc

We would like to be able to assign a Team members to one Chatbot so they would only receive communications and information about that Bot. - Say Company A, While a different ChatBot can be assigned to a different Email / Team member, Say Compnay B.

Connect your AI chatbot to your email system using IMAP and SMTP protocols to automatically process incoming messages, deliver intelligent responses to routine inquiries, and seamlessly escalate complex or sensitive communications to human agents wh

Speak directly with an AI agent to understand how your support is performing and identify gaps and opportunities e.g. - What common issues are my customers facing? - What customer questions are you struggling to answer confidently? - How many conve

A new feature which allows you to add tags (e.g., bug reports, marketing, sales, technical, vip) to chats and email tickets. Useful for filtering conversations by context.

A new feature for AI or your customer to escalate and convert a chat to an email support ticket.

A new feature which allows you to filter and sort chats and email tickets and save as custom views for quick access e.g. Simple 1. Marketing All open tickets tagged "marketing" 2. Mine All open tickets assigned to "me" 3. Urgent All open tick

The ability to view a dedicated profile page for each company a customer belongs to e.g. John Doe from Company Name. Company profiles show recent conversations across the team, people belonging to the company, default company data (e.g. name, d

The ability to view a dedicated profile page for each customer showing recent conversations, default customer data (e.g. name, email, phone, role, location, first seen, last seen) and allow you to sync custom data from your product (e.g. plan, usern

A new feature which enables you to assign a priority level (e.g. urgent, high, medium, low) to a live chat or email support ticket. Useful for filtering chats and tickets by importance.

A new feature which enables you to assign a chat or email support ticket to a team member.