*headdesk*
Retardedness. Pure sheer unadulturated retardedness.
Rep: "I have this problem with a file on my laptop. I don't have my laptop with me, but I wanted to see if you could answer this question or if it's something that somebody else deals with."
Don't you just love when people call with a problem that they aren't prepared to work on?
So she goes on to describe her problem to me.
Rep: "Yeah, I'm trying to fill out this form, and it's supposed to have pop up boxes that aren't there, so I got an email that said the fix was to set macros to medium and that would fix it. But I set macros to medium and there's still no pop up boxes."
Wtf? I've heard of enabling macros, and I've heard of setting security to medium, but I've never in my life heard of setting macros to medium.
Me: "It sounds like your form may be corrupted. You'll want to just download a fresh copy of the form and that should fix you up."
Yeah, it's a cop-out, but I don't feel like dealing with her style of idiot today.
Fifteen minutes later...
Phone rings.
Me: "Thanks for calling the <helpdesk> at <company>, this is Kiz, how can I help you?"
Same. Damn. Lady.
Rep: "I was just talking to somebody over there and I don't think they knew what they were talking about, so I need to talk to somebody else who knows about this..."
Oh, I always LOVE to hear that one. Even if they're not referring to me. Our techs, every single one of them, are badass. If you can't be helped by us, you don't WANT to be helped. But anyway.
Rep: "... I have this problem with dropdown boxes that aren't showing up on my form. I did the fix with setting macros to medium but it didn't work."
Sigh. So now it's dropdown boxes and not pop up boxes?
Me: "Okay, can you walk me through exactly what you did?"
Rep: "Okay. I did <navigate through Lotus Notes to a particular remote database and download form> and then opened it in Word, went to Tools, Macro, Security, and chose Medium."
Aha! So it WAS security, not macros, you set to medium. I knew it. Bitch. Anyway, I take all the steps she describes and open up the form.
There is not a dropdown, popup, or any box to be had on this form other than standard text fields.
Me: "Uh... I don't think there's SUPPOSED to be any dropdown boxes. These are all just plain text boxes."
Rep: "Well everyone else is getting dropdown boxes."
I highly doubt that.
Me: "Okay, let me transfer you over to the <department that handles the database this form came from>."
I stay on the line to listen in.
Other department: "There's no dropdowns."
Rep: "But everyone else says they get them."
Other department: "Sorry. There's no dropdowns. You need to just type things in."
I finally dropped off the call five minutes later, and they were still arguing.
Rep: "I have this problem with a file on my laptop. I don't have my laptop with me, but I wanted to see if you could answer this question or if it's something that somebody else deals with."
Don't you just love when people call with a problem that they aren't prepared to work on?
So she goes on to describe her problem to me.
Rep: "Yeah, I'm trying to fill out this form, and it's supposed to have pop up boxes that aren't there, so I got an email that said the fix was to set macros to medium and that would fix it. But I set macros to medium and there's still no pop up boxes."
Wtf? I've heard of enabling macros, and I've heard of setting security to medium, but I've never in my life heard of setting macros to medium.
Me: "It sounds like your form may be corrupted. You'll want to just download a fresh copy of the form and that should fix you up."
Yeah, it's a cop-out, but I don't feel like dealing with her style of idiot today.
Fifteen minutes later...
Phone rings.
Me: "Thanks for calling the <helpdesk> at <company>, this is Kiz, how can I help you?"
Same. Damn. Lady.
Rep: "I was just talking to somebody over there and I don't think they knew what they were talking about, so I need to talk to somebody else who knows about this..."
Oh, I always LOVE to hear that one. Even if they're not referring to me. Our techs, every single one of them, are badass. If you can't be helped by us, you don't WANT to be helped. But anyway.
Rep: "... I have this problem with dropdown boxes that aren't showing up on my form. I did the fix with setting macros to medium but it didn't work."
Sigh. So now it's dropdown boxes and not pop up boxes?
Me: "Okay, can you walk me through exactly what you did?"
Rep: "Okay. I did <navigate through Lotus Notes to a particular remote database and download form> and then opened it in Word, went to Tools, Macro, Security, and chose Medium."
Aha! So it WAS security, not macros, you set to medium. I knew it. Bitch. Anyway, I take all the steps she describes and open up the form.
There is not a dropdown, popup, or any box to be had on this form other than standard text fields.
Me: "Uh... I don't think there's SUPPOSED to be any dropdown boxes. These are all just plain text boxes."
Rep: "Well everyone else is getting dropdown boxes."
I highly doubt that.
Me: "Okay, let me transfer you over to the <department that handles the database this form came from>."
I stay on the line to listen in.
Other department: "There's no dropdowns."
Rep: "But everyone else says they get them."
Other department: "Sorry. There's no dropdowns. You need to just type things in."
I finally dropped off the call five minutes later, and they were still arguing.
