And Now, A Tale from the Other Side

I was unfortunately forced to have to call a tech support line for a minor emergency, and the lady I talked to was wonderfully polite and helpful so much that I called the company's customer service line afterwards to tell them how much I appreciated her help. Now I only hope that she gets at least a 'Good job' from her boss, because I know that little things like that can really make someone's day.

And it just got me thinking, how often does this happen really? I always try to find a way to compliment good customer service because I know those jobs are often thankless drudgery, but I know when I worked with tech support, it was rare to never. So, how often does it happen where you work?