In case anyone missed the announcement, let me repeat it here in nice, big bold letters:
SuB supports Linux in a Linux shop that only runs straight up Linux with Linux cherries on top.
Does that make it clear? Is there any confusion? APARENTLY YES.
SuB: Hi, thanks for calling $COMPANY. This is SuB. May I have you account number or your login?
$USER: Well, um, I guess it's $ACCOUNT.
SuB: Let me look that up. Hmmm, I'm not seeing any support on this account...?
$USER: Yeah, I just can't log in.
SuB: To your account?
$USER: Yeah, it just goes to the Geee-No-Me-a.
SuB: ...this is on your computer?
$USER: Yeah.
SuB: I can't really help you with this, because you don't have support. I can point you to some online articles...
(ten minutes of getting her to type in a URL follows)
$USER: How much is support?
SuB: It ranges from about $200 a year to over a thousand.
$USER: That's a lot! What if I bought a computer with this and I just want to get the Linux off my computer?
SuB: Ahhh, you'd have to buy another operating system. Can you talk to whoever sold you the computer?
$USER: No, they won't support me after I buy it. So, another operating system? Like Windows 98?
SuB: Yes...that's a choice.
$USER: I bought that! I can't get it installed.
SuB: ...you put the cd in the drive...?
$USER: YEah, and it just keeps going back.
SuB: I. Am. Not. Helping. You. Install. Windows.
$USER: Huh. Ok. Bye then.
What. The. Hell. Just...what the hell.
SuB supports Linux in a Linux shop that only runs straight up Linux with Linux cherries on top.
Does that make it clear? Is there any confusion? APARENTLY YES.
SuB: Hi, thanks for calling $COMPANY. This is SuB. May I have you account number or your login?
$USER: Well, um, I guess it's $ACCOUNT.
SuB: Let me look that up. Hmmm, I'm not seeing any support on this account...?
$USER: Yeah, I just can't log in.
SuB: To your account?
$USER: Yeah, it just goes to the Geee-No-Me-a.
SuB: ...this is on your computer?
$USER: Yeah.
SuB: I can't really help you with this, because you don't have support. I can point you to some online articles...
(ten minutes of getting her to type in a URL follows)
$USER: How much is support?
SuB: It ranges from about $200 a year to over a thousand.
$USER: That's a lot! What if I bought a computer with this and I just want to get the Linux off my computer?
SuB: Ahhh, you'd have to buy another operating system. Can you talk to whoever sold you the computer?
$USER: No, they won't support me after I buy it. So, another operating system? Like Windows 98?
SuB: Yes...that's a choice.
$USER: I bought that! I can't get it installed.
SuB: ...you put the cd in the drive...?
$USER: YEah, and it just keeps going back.
SuB: I. Am. Not. Helping. You. Install. Windows.
$USER: Huh. Ok. Bye then.
What. The. Hell. Just...what the hell.
