AOL /= UPS
I work second level level support fixing PCs and laptops. Here's a brand spankin' new ticket that was just opened by one of our crackshot level 1 folks...
"User states that now that his laptop has been configured for wireless for the new england office he is now having problems with printing labels for UPS. He had UPS look at the software and they see no problem. User had AOL on the machine before and UPS worked fine , now AOL is gone the UPS is not working right. User used dial up and he is having the same problem. The labels printing are duplicating. User cannot print in the new england office because he needs to be configured for it because it is a wireless printer?"
Huh?
"User states that now that his laptop has been configured for wireless for the new england office he is now having problems with printing labels for UPS. He had UPS look at the software and they see no problem. User had AOL on the machine before and UPS worked fine , now AOL is gone the UPS is not working right. User used dial up and he is having the same problem. The labels printing are duplicating. User cannot print in the new england office because he needs to be configured for it because it is a wireless printer?"
Huh?
