Smack a 15 year old
You know I work for a cable internet company.
Call comes in, its a 15 year old kid calling about his internet being down. Legit call, his modem seems to be stuck. So I reset, both hard and soft, about 10 times, and it won't come out of a reboot loop.
In this case, we don't play games, we just get them a new modem. They get it by taking the old one down to our walkin center, and exchanging it. No charge, even if the original isn't ours.
BT- Bratty teenager
Me - Your humble, yet loveable, tech rep
(please note, the f word was used pretty much every other word.)
BT - Fucking fix it now! I have fucking things to fucking do on the fucking internet tonight.
Me - I'm sorry, but it seems to be malfunctioning, it will need to be replaced.
BT - Well, fucking get someone the fuck over here and fucking fix it.
Me - It's 9:45 on a Sunday night. I couldn't possibly get a tech out there.
Bt - Well, fucking pay them fucking overtime and get them the fuck out here and fucking fix it.
Me - The fastest way to get this issue resolved is to pick up a new modem in the morning at the walkin center.
Bt - Then you fucking come down here and fucking fix the fucking thing.
Me - I can't do that sir.
Bt - Why the fuck can't you fucking do it.
Me - Because I'm two states away, sir.
Bt - I fucking bet that (name of competitor) would fucking come out and fucking fix it.
Me - They would make you wait a week.
Bt - You fucking don't fucking care. I'm fucking going to cancel my fucking service.
Me - Please hold while I transfer you to Retentions.
(X-fer to retentions, and they're closed until 8 am Monday, I made it a cold transfer, because I knew they were closed.)
I called back about a half an hour later, and talked with the actual account holder, who was his mom. I explained the situation, and explained what he had said to me, telling her that every call coming in was recorded, and that I could send her a copy of the recording. I played some of it for her, and all I heard was "Michael, get your ass over here! Who the hell *SMACK* do you think you are *SMACK* saying this to someone who gets paid *SMACK* alot of money to make it so you can go talk to your god damned friends *SMACK* on MySpace! You apologise to this nice man *SMACK* right now!"
I got a very quiet apology, which I accepted, and the called ended a moment later.
The next call, I was called a GOD for fixing a simple MacMail problem. It was looking at the wrong outgoing SMTP port.
Things do work out for the best some times.
Call comes in, its a 15 year old kid calling about his internet being down. Legit call, his modem seems to be stuck. So I reset, both hard and soft, about 10 times, and it won't come out of a reboot loop.
In this case, we don't play games, we just get them a new modem. They get it by taking the old one down to our walkin center, and exchanging it. No charge, even if the original isn't ours.
BT- Bratty teenager
Me - Your humble, yet loveable, tech rep
(please note, the f word was used pretty much every other word.)
BT - Fucking fix it now! I have fucking things to fucking do on the fucking internet tonight.
Me - I'm sorry, but it seems to be malfunctioning, it will need to be replaced.
BT - Well, fucking get someone the fuck over here and fucking fix it.
Me - It's 9:45 on a Sunday night. I couldn't possibly get a tech out there.
Bt - Well, fucking pay them fucking overtime and get them the fuck out here and fucking fix it.
Me - The fastest way to get this issue resolved is to pick up a new modem in the morning at the walkin center.
Bt - Then you fucking come down here and fucking fix the fucking thing.
Me - I can't do that sir.
Bt - Why the fuck can't you fucking do it.
Me - Because I'm two states away, sir.
Bt - I fucking bet that (name of competitor) would fucking come out and fucking fix it.
Me - They would make you wait a week.
Bt - You fucking don't fucking care. I'm fucking going to cancel my fucking service.
Me - Please hold while I transfer you to Retentions.
(X-fer to retentions, and they're closed until 8 am Monday, I made it a cold transfer, because I knew they were closed.)
I called back about a half an hour later, and talked with the actual account holder, who was his mom. I explained the situation, and explained what he had said to me, telling her that every call coming in was recorded, and that I could send her a copy of the recording. I played some of it for her, and all I heard was "Michael, get your ass over here! Who the hell *SMACK* do you think you are *SMACK* saying this to someone who gets paid *SMACK* alot of money to make it so you can go talk to your god damned friends *SMACK* on MySpace! You apologise to this nice man *SMACK* right now!"
I got a very quiet apology, which I accepted, and the called ended a moment later.
The next call, I was called a GOD for fixing a simple MacMail problem. It was looking at the wrong outgoing SMTP port.
Things do work out for the best some times.
