I'm so glad I'm away from this crap for a day or two....

Problem laptop  install software
user said that his laptop crash and he re stored it with the restored disk and lost all of his software and need a tech to come installed it back on

Never, Ever Again am I going to fail to strip out ALL the extra crap that comes with the computer... EVER!

Dude took what might have been a quick fixup and turned it into a complete rebuild by attempting to be smart.... Argh!