Top 5 reasons why “The Customer Is Always Right” is wrong
Top 5 reasons why “The Customer Is Always Right” is wrong:
http://positivesharing.com/2006/07/why-the-customer-is-always-right-results-in-bad-customer-service/
http://positivesharing.com/2006/07/why-the-customer-is-always-right-results-in-bad-customer-service/
