First time poster! Figured this would be a great first time post.
Woman can't access her voicemail. I call her voicemail and using her passcode access her messages. This means the voicemail is working, obviously.
I call the woman and have her try to access the messages. She tells me that it still doesn't work. I look at the number she dialed. She was dialing 4020 while her phone number is 3220. I ask her why she is dialing 4020 as this is not her number. This conversation follows:
Woman: Well that's how I use to get to it! I dialed that, put in my password and it took me to my messages.
Me: OK did you change your phone number?
Woman: Yes.
Me: And what was it before?
Woman: 4020
Me: Your voicemail box follows the new number. You need to dial that number.
Woman: But 4020 use to work!
Me: Ma'am when we changed your number, we closed the old voicemail box.
Woman: Well then how are people going to reach me?
Me: They call your new number and leave a message on the voicemail box at that number.
Woman: But 4020 worked!
Me: I know ma'am. Can you try calling 3220 for me? *watches her dial 4020*
Woman: It doesn't work.
Me: You dialed 4020.
Woman: Yes...
Me: Now try 3220. NOT 4020. *Watches her dial 4020*
Woman: Nothing.
Me: Again ma'am you dialed 4020.
Woman: Why won't it work?
Me: Because it doesn't exist there any more. Please dial 3220.
Woman: I just don't understand.
Me: Ma'am can you please dial 3220 for me? *Watches her dial 4020 and feels the need to punch something*
Woman: Nothing.
Me: I'm sending you a tech.
Woman can't access her voicemail. I call her voicemail and using her passcode access her messages. This means the voicemail is working, obviously.
I call the woman and have her try to access the messages. She tells me that it still doesn't work. I look at the number she dialed. She was dialing 4020 while her phone number is 3220. I ask her why she is dialing 4020 as this is not her number. This conversation follows:
Woman: Well that's how I use to get to it! I dialed that, put in my password and it took me to my messages.
Me: OK did you change your phone number?
Woman: Yes.
Me: And what was it before?
Woman: 4020
Me: Your voicemail box follows the new number. You need to dial that number.
Woman: But 4020 use to work!
Me: Ma'am when we changed your number, we closed the old voicemail box.
Woman: Well then how are people going to reach me?
Me: They call your new number and leave a message on the voicemail box at that number.
Woman: But 4020 worked!
Me: I know ma'am. Can you try calling 3220 for me? *watches her dial 4020*
Woman: It doesn't work.
Me: You dialed 4020.
Woman: Yes...
Me: Now try 3220. NOT 4020. *Watches her dial 4020*
Woman: Nothing.
Me: Again ma'am you dialed 4020.
Woman: Why won't it work?
Me: Because it doesn't exist there any more. Please dial 3220.
Woman: I just don't understand.
Me: Ma'am can you please dial 3220 for me? *Watches her dial 4020 and feels the need to punch something*
Woman: Nothing.
Me: I'm sending you a tech.
