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Modulo privacy censoring, this is unedited

Great way to start the short week (Monday=holiday in Canada!)

"Hi:
I can't log into my email through $manglingOfEmailClient'sName. I have never been able to
use this email.
It tell me my email is $userid@$domain.ca?

can you tell me how I log in and what my password is.

I can clueless.

thanks
$name
$studentNumber"

O.o

The weird thing is, it reads like she probably made it through the account activation, which is what most people can't figure out for themselves. We'll probably throw all the form answers at her and tell her to pick and choose around what she's already tried.