Note to people who call for support ..
It's important to stop talking once in a while and allow the person you called for support to ask questions or otherwise work toward some sort of solution for you. And if they interrupt, they're not being rude, they're trying to get to a solution for you in something less than the 6 hours it will take if they just have to sit there and listen to a firehose stream of gibberish.
I'm not kidding, last call was literally half an hour of listening to a steady stream of words that more or less formed complete sentences with NO BREAK. ANYWHERE. Not even to breathe, apparently. Kind of hard to ask for fills/repeats or additional detail, or otherwise figure out what the fuck is going on, if every time I grab a free moment to try to ask a question I hear the person talking over me after only a word or two (which if I could send a LART via TCP/IP would have damn sure fetched one) and then going on as though I hadn't said anything at all.
What is up with people who just don't get verbal handshaking, or understand that when they're asking technical questions it's kind of important to allow the person they just asked to answer them without starting off immediately on some other insane tangent? (The actual problem? A scratch on the case of the computer that you can maybe see if the light hits it just right, and the usual outrage at having had the machine repaired with a "refurbished" part. The only good side? No tantrums to speak of, just conversation that made me really want to tell her to lay off the speed ..)
I'm not kidding, last call was literally half an hour of listening to a steady stream of words that more or less formed complete sentences with NO BREAK. ANYWHERE. Not even to breathe, apparently. Kind of hard to ask for fills/repeats or additional detail, or otherwise figure out what the fuck is going on, if every time I grab a free moment to try to ask a question I hear the person talking over me after only a word or two (which if I could send a LART via TCP/IP would have damn sure fetched one) and then going on as though I hadn't said anything at all.
What is up with people who just don't get verbal handshaking, or understand that when they're asking technical questions it's kind of important to allow the person they just asked to answer them without starting off immediately on some other insane tangent? (The actual problem? A scratch on the case of the computer that you can maybe see if the light hits it just right, and the usual outrage at having had the machine repaired with a "refurbished" part. The only good side? No tantrums to speak of, just conversation that made me really want to tell her to lay off the speed ..)
