argh...when will they learn?
we have quite a few IT departments within the company-who-pays-my-bills' large umbrella. many of them (and their corresponding patient care/education depts) use the medical imaging software my department maintains.
we will gladly assist these users in installing said software, gaining access to said software, and learning how to use said software.
we cannot, however, fix problems that do not exist. "search too large for criteria" is a user error stemming from not entering ANYTHING in the search field...they know this, they've been told this, and it's in the FAQ they were required to read and sign before getting their login ID. still, after all that, the same users call. all. the. time. for this particular issue, no less. then, because it "doesn't work" they want us to uninstall and reinstall for them. we are offsite in the super cushy office, and explain this regularly. they want us to remote into their computer - when we have no access to computers outside our department - and won't take no for an answer. apparently being told "i CANNOT do this because i CANNOT bend reality for you" (in much gentler terms, unfortunately) lands on deaf ears.
sometimes, i truly wish i had a cluebat that worked through the phone...
we will gladly assist these users in installing said software, gaining access to said software, and learning how to use said software.
we cannot, however, fix problems that do not exist. "search too large for criteria" is a user error stemming from not entering ANYTHING in the search field...they know this, they've been told this, and it's in the FAQ they were required to read and sign before getting their login ID. still, after all that, the same users call. all. the. time. for this particular issue, no less. then, because it "doesn't work" they want us to uninstall and reinstall for them. we are offsite in the super cushy office, and explain this regularly. they want us to remote into their computer - when we have no access to computers outside our department - and won't take no for an answer. apparently being told "i CANNOT do this because i CANNOT bend reality for you" (in much gentler terms, unfortunately) lands on deaf ears.
sometimes, i truly wish i had a cluebat that worked through the phone...
