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Stupid anyone?

I do mac support, macs have the funky dock with icons on it, it's kind of a quick launch/task bar combo.  running programs have little triangle underneath them.

When I ask the question "How many triangles on your dock" I often expect people to ask what a dock is (they're the same ones that ask what the start button is on windows).  What I don't expect is some one (who happens to have an email address that ends with .edu) to ask me what a triangle is.  WTF....

some one stab me in the ear so i don't hear the stupid anymore