Joke: how many techies to change a lightblub?
Q: "How many tech support personnel does it take to screw in a light bulb?"
A: "I have a copy of the light bulb here at my desk and it works fine for me. Are you familiar with the use of light bulb? Okay, can you tell me which version of light bulb you are running - it should say either 60w or 100w on the top rounded surface of the the bulb itself. So, to check the version number you will need to remove the fixture if you have one. Is the light bulb installed in a ceiling-mounted fixture light or is it for a desktop style lamp? Okay?
"Right, it appears as if you have the correct version of light bulb. There are a number of possible reasons why you are experiencing this problem. First, however, I need you to explain the nature of the darkness. Is the darkness intermittent? Is it partial or total? Are there other light bulbs in your work environment that are displaying the same problem? Are there other problems aside from the darkness?
"Let's start with the simplest possible solution first. If you have a desklamp or other exposed-bulb installation, could you check to see if the appliance is plugged in. To do this, locate the black power cord at the bottom of the lamp or other installation and follow it to the end. You should find a plug connected to a socket on the wall approximately ten to fifteen centimeters above the floor.
"If you are using a ceiling or other permanent installation we'll have to test the switch. First, locate the switch. It should be attached to the wall and be from 1.25 to 1.75 meters above the floor. Switches are usually located adjacent to doorways. Now, toggle the switch up and down. Is the darkness persisting?
"Hmmm. Is your installation battery operated? Like a flashlight? Is your installation on a timer or motion detector? Is this a refrigerator light bulb? Have you tried opening and closing the door? Is the bulb florescent rather than incandescant? Has it had time to warm up?
"Okay, it appears as if the bulb will need to be changed. I'm going to give you an incident number. Someone from physical plant will be by within ten working days to change your light bulb. Please give him your incident number."
A: "I have a copy of the light bulb here at my desk and it works fine for me. Are you familiar with the use of light bulb? Okay, can you tell me which version of light bulb you are running - it should say either 60w or 100w on the top rounded surface of the the bulb itself. So, to check the version number you will need to remove the fixture if you have one. Is the light bulb installed in a ceiling-mounted fixture light or is it for a desktop style lamp? Okay?
"Right, it appears as if you have the correct version of light bulb. There are a number of possible reasons why you are experiencing this problem. First, however, I need you to explain the nature of the darkness. Is the darkness intermittent? Is it partial or total? Are there other light bulbs in your work environment that are displaying the same problem? Are there other problems aside from the darkness?
"Let's start with the simplest possible solution first. If you have a desklamp or other exposed-bulb installation, could you check to see if the appliance is plugged in. To do this, locate the black power cord at the bottom of the lamp or other installation and follow it to the end. You should find a plug connected to a socket on the wall approximately ten to fifteen centimeters above the floor.
"If you are using a ceiling or other permanent installation we'll have to test the switch. First, locate the switch. It should be attached to the wall and be from 1.25 to 1.75 meters above the floor. Switches are usually located adjacent to doorways. Now, toggle the switch up and down. Is the darkness persisting?
"Hmmm. Is your installation battery operated? Like a flashlight? Is your installation on a timer or motion detector? Is this a refrigerator light bulb? Have you tried opening and closing the door? Is the bulb florescent rather than incandescant? Has it had time to warm up?
"Okay, it appears as if the bulb will need to be changed. I'm going to give you an incident number. Someone from physical plant will be by within ten working days to change your light bulb. Please give him your incident number."
