Simple Ground Rules..
Volume 1: To the customers.
1. Scream at my tech all you want, I'm not replacing your 3rd party modem, especially when you're two years out of contract.
2. Ma'am, I *AM* a supervisor. You're not getting any further up the ladder than me.
3. No, I'm not issuing you a system exchange. I don't care how many times you've called in b/c you've screwed up windows. THAT's not our fault.
4. I don't care if AOL told you to call us. You didn't even buy your computer from us. Did this just not occur to you?
5. If you're such a freakin genius IT guy, why don't you know how to get into BIOS?
6. Speaking of that, the only reason you're IT for your company is b/c you know more than the next person down.
7. You're a professional? Guess what, so am I.
8. I don't care if some third-party technician told you a year ago that it was probably a problem with your "home board", I'm not sending you a new one until you swap that damn keyboard.
9. No, I'm not sending you a Windows 98 CD. Windows 98 has been EOL for years. It's not my fault Rent-A-Center sold you a computer without operating system disks. That was a year out of warranty. That shipped with Windows 95.
10. I realize that THIS computer won't boot to the hard drive. No, I'm not replacing your hard drive on that fact alone. Go to the fkn library, download the diagnostics program, and run it. Now. Get off my phone.
1. Scream at my tech all you want, I'm not replacing your 3rd party modem, especially when you're two years out of contract.
2. Ma'am, I *AM* a supervisor. You're not getting any further up the ladder than me.
3. No, I'm not issuing you a system exchange. I don't care how many times you've called in b/c you've screwed up windows. THAT's not our fault.
4. I don't care if AOL told you to call us. You didn't even buy your computer from us. Did this just not occur to you?
5. If you're such a freakin genius IT guy, why don't you know how to get into BIOS?
6. Speaking of that, the only reason you're IT for your company is b/c you know more than the next person down.
7. You're a professional? Guess what, so am I.
8. I don't care if some third-party technician told you a year ago that it was probably a problem with your "home board", I'm not sending you a new one until you swap that damn keyboard.
9. No, I'm not sending you a Windows 98 CD. Windows 98 has been EOL for years. It's not my fault Rent-A-Center sold you a computer without operating system disks. That was a year out of warranty. That shipped with Windows 95.
10. I realize that THIS computer won't boot to the hard drive. No, I'm not replacing your hard drive on that fact alone. Go to the fkn library, download the diagnostics program, and run it. Now. Get off my phone.
