FURY FURY FURY!!!
Today has been the day from hell for bitchy, mega-stupid idiots from HELL!!!!
Here are the notes from the last call I took:
- the test mail she was told to send to herself by the last tech, she received just fine
- I said, "Great, then your email is working!"
- she says, "I want some compensation for those days that I wasn't getting email."
- I tried to assess what happened and she kept getting more and more pissed off
- Basically since April 9 she has not received any email
- she also has not received any error messages at all when hitting send/receive
- but today after talking to the last tech who told her to send herself a test message she received "10" messages that were dated April 9 and beyond
- she wants to know how she can get financial compensation for that lost time and email
- I told her she would need to call CS and I gave her the 800 number
- she says that the last time this happened she got a $10 credit to her account because she complained enough (does the word scammer mean anything to anyone?)
And then there was this call right before it:
- she now has a job at home where she answers email that get sent to her
- emails are getting bounced
- these are the emails that she is sending out
- she is using Eudora
- it is sending out but she is getting the mailer daemon thing
- the email says: the following addresses has permanent fatal errors "your envelope sender is in my bad mail from list" while talking to their mail server 5.7.1 550 blank@blank.net unknown
- now this blank@blank.net has received some emails from her before but some don't go through
- trashed the Eudora settings file
- reset Eudora with the basic mail settings
- then I find out that she's using another email address entirely and it has nothing to do with our company (I found this out when she got a password error and she said, "Oh, this is for "this company's" email address?" I said, "What password were you typing in?" Her response was, "The one to the email address I use for my work.")
AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
- luckily we didn't empty the trash
- swapped the Eudora settings out and put the old ones back in
- told her she needs to contact the people who run the email that she is using and tell them her problem because it has NOTHING to do with us
Here are the notes from the last call I took:
- the test mail she was told to send to herself by the last tech, she received just fine
- I said, "Great, then your email is working!"
- she says, "I want some compensation for those days that I wasn't getting email."
- I tried to assess what happened and she kept getting more and more pissed off
- Basically since April 9 she has not received any email
- she also has not received any error messages at all when hitting send/receive
- but today after talking to the last tech who told her to send herself a test message she received "10" messages that were dated April 9 and beyond
- she wants to know how she can get financial compensation for that lost time and email
- I told her she would need to call CS and I gave her the 800 number
- she says that the last time this happened she got a $10 credit to her account because she complained enough (does the word scammer mean anything to anyone?)
And then there was this call right before it:
- she now has a job at home where she answers email that get sent to her
- emails are getting bounced
- these are the emails that she is sending out
- she is using Eudora
- it is sending out but she is getting the mailer daemon thing
- the email says: the following addresses has permanent fatal errors "your envelope sender is in my bad mail from list" while talking to their mail server 5.7.1 550 blank@blank.net unknown
- now this blank@blank.net has received some emails from her before but some don't go through
- trashed the Eudora settings file
- reset Eudora with the basic mail settings
- then I find out that she's using another email address entirely and it has nothing to do with our company (I found this out when she got a password error and she said, "Oh, this is for "this company's" email address?" I said, "What password were you typing in?" Her response was, "The one to the email address I use for my work.")
AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
- luckily we didn't empty the trash
- swapped the Eudora settings out and put the old ones back in
- told her she needs to contact the people who run the email that she is using and tell them her problem because it has NOTHING to do with us
