ARGH!...yet oh so funny

So the company screwed me and killed our email team and threw us back on the phones which wasn't the drama fest I expected, we handled it maturely and with dignity. The whines were contained to behind hands. :) Anywho I just got a call right now, and well it was a bit funny cuz I wasn't able to contain the sarcasm, poor fool. He was complaining about how he couldn't connect, no prob and he starts babbling about a hardware failure so I'm like, sweet easy peasy. He starts on his bitch fit and totally says he wants to cancel his account blah blah blah. What ever I just let him ramble on as we begin the trouble shooting process. Then I perk up for this question.

"Do you get a lot of calls from people who can't connect?"

BUH?!?!???
I coughed and thought I didn't hear it right,
Excuse me I say...he repeast the above question.

Then before I can contain it my response is formed and verbalized.

"Well uhh, yeah...we kinda do I mean, it is after all technical support."
*slight pause hoping for him to clue in, nothing*
"I mean it's not like the guys who can connect call me to tell me they are ok."
*mute and laughter as me and the people around me promptly laugh our asses off*

I coulda kissed this guy he gave me my first real smile of the day. But yeah he still cancelled his account even though we deduced it was an OEM issue and he was on a 60 day free deal. People Go figure.