"PC Tech" with "PC repair company" calling in for help. Apparently the user is not the one who is putting in the email address instead of the username, he is. I instructed him to use the first part of the email address only for the username. The last attempt to connect showed up on our dialup radius with the password and username as the same thing. Told him the correct password and the correct username. He will try again. Also, needed our mail servers.

This guy called up after 10 failed attempts to connect this woman's computer. Each and everytime he has something wrong with the username and password. Come on, how hard is it? Maybe write it down??