am I the only one who reads my email?
I am going to stray a bit from the usual customer-related rants...
Lately it has been my co-workers who are giving me ulcers. I work for an ISP (well 3 actually) and I was recently promoted to our "business group". I came to work today to find an email from a business I was trying to contact. In the customers message he mentioned that he had called several times and was put on hold and the call was dropped. In addition, when he finally was able to get through to us again he was told I was gone and I would have to call him today. Apparently, I had left for the day and one of the techs who was not in the business group got the call. He was trying to find someone else from the business group to take the call, but was told by several others that they did not know what to do. I must point out that 3 detailed e-mails were sent out over the previous few days explaining exactly what we need and where to find this information. There are over 60 customers that need to be called by the end of this week. Somehow it seems I am expected to do this by myself. On top of that our staff often sends out e-mails to let us know if a customer needs to be called back at a certain time or day. I have found that any time I am gone these e-mails are just ignored. If I can't call the person myself I have to personally find someone to contact the customer or it does not get done. I am a fairly new employee with no special authority. This drives me nuts! As the subject says, I often wonder if I am the only employee here that reads my e-mail!
Lately it has been my co-workers who are giving me ulcers. I work for an ISP (well 3 actually) and I was recently promoted to our "business group". I came to work today to find an email from a business I was trying to contact. In the customers message he mentioned that he had called several times and was put on hold and the call was dropped. In addition, when he finally was able to get through to us again he was told I was gone and I would have to call him today. Apparently, I had left for the day and one of the techs who was not in the business group got the call. He was trying to find someone else from the business group to take the call, but was told by several others that they did not know what to do. I must point out that 3 detailed e-mails were sent out over the previous few days explaining exactly what we need and where to find this information. There are over 60 customers that need to be called by the end of this week. Somehow it seems I am expected to do this by myself. On top of that our staff often sends out e-mails to let us know if a customer needs to be called back at a certain time or day. I have found that any time I am gone these e-mails are just ignored. If I can't call the person myself I have to personally find someone to contact the customer or it does not get done. I am a fairly new employee with no special authority. This drives me nuts! As the subject says, I often wonder if I am the only employee here that reads my e-mail!
