See coments below.
>From: "tech_support@wamu.com" <tech_support@wamu.com>
>Reply-To: "tech_support@wamu.com" <tech_support@wamu.com>
>To: Robert Leafdahl <djraynework@hotmail.com>
>Date: Sun, 18 Nov 2001 11:07:24 -0700
>
>PLEASE NOTE: You will not be able to respond directly to this message.
You reading this, so get your facts straight. Additionaly, I have advanced header tracing enabled, and unless I get a properly formated undeliverable message, I expect a reply. Just becuase the mail is forwarded and Kana will not be able to maintain a proper email chain in all cases, does not mean that you can ignore this message.
>Hello Robert,
>
>Thank you for contacting Washington Mutual Technical Support. I understand
>that when you click on the Microsoft Money icon to download your transactions,
>you get the message "Thank You For Your Inquiry." This error is a known
>issue that we are working on at this time.
Is this a host issue, or is it an issue with the web interface. What is the ETR on this TR?
>We apologize for any inconvenience
>this may cause. If you have further questions about this message or are
>receiving a different error message, please contact us at the number >below.
This is where it gets good aye?
>As you are using Windows XP, I would advise you to try disabling the >built
>in firewall protection that comes on your computer.
Would you also advise that I understand this firewall and ensure that I properly protect the banking data that I'm about to download?
>This has been known
>to cause some access problems and disabling it may allow you to get >past
>the error message.
This is so cool, it may allow me to get past the error message and it may allow anyone with a portscanner to penitrate my machine. Good thing I have a custom built linux firewall that allows me to see any packet that attempts to enter my network. I would hope that since you have no idea what kind of retard your dealing with, you would not just tell anyone who can't get a Money update to drop the only lame attempt at security Microsoft has put into place. Imagine, you are asking people to stop running a OS level piece of code that at the same time, makes them think they are protected, and puts an end to any hope of a healthy personal firewall market. And since your using Kana, (I hope power client, or you DO have my sympathy) I doubt that you have even considered why it is that my system is not working. So without even two thoughts about my issue, you told me, who could be an retarded 8 year old, to disable the toiletpaper thin layer of protection afforded by Microsoft to ensure that they will be able to both corner the market, and access my system anytime they want. Next your gonna ask me to start a 'remote assistance' sesion so that you can use the Microsoft replacement for PCAnywhere software, that was also sent afloat in the sea of low stock value, to enter my computer and 'fix' it.
>Please let us know if you have any other questions or concerns, as we
>will be more than happy to assist you further.
My concerns relate to the fact that this feature, that is quite important to my online banking experience, does not function, and you have not even taken the effort to rub two thoughts together before sending me the open ended 'it don't work, we don't know when it will... thats development.' How about you put me in touch with your dev team and I talk with them about this and then there will be two people in the converstation that know whats going on.
> Please feel free to call
>us at 1-800-466-3015 or use this messaging service.
Service? HAHAHAHA.
>Please note that you
>will be unable to respond directly to this message.
>
See line 10.
>Once again, thank you for contacting Washington Mutual Technical >support.
I know thats heart felt, I'm sure the footer function really wants to thank me.
>
>If you have any other technical questions please visit our support site
>at;
>
>http://support.wamu.com
>
>If the above link is not active, you can copy it and paste it into your
>browser's address field.
Well, you can take the effort to say, "Here is how you go to a website" but with an audence that requires such assistance, you just tell them to disable the firewall.
>Thank you for banking with Washington Mutual.
Thank you for not addressing my question in the first place. Also, I would like my account credited $225 to cover my minimum consulting fee, for the time that this email response took me to write. I think since your getting paid to click a drop down, I should get paid to write the email with the attention that you should have paid me in the first place.
>From: "tech_support@wamu.com" <tech_support@wamu.com>
>Reply-To: "tech_support@wamu.com" <tech_support@wamu.com>
>To: Robert Leafdahl <djraynework@hotmail.com>
>Date: Sun, 18 Nov 2001 11:07:24 -0700
>
>PLEASE NOTE: You will not be able to respond directly to this message.
You reading this, so get your facts straight. Additionaly, I have advanced header tracing enabled, and unless I get a properly formated undeliverable message, I expect a reply. Just becuase the mail is forwarded and Kana will not be able to maintain a proper email chain in all cases, does not mean that you can ignore this message.
>Hello Robert,
>
>Thank you for contacting Washington Mutual Technical Support. I understand
>that when you click on the Microsoft Money icon to download your transactions,
>you get the message "Thank You For Your Inquiry." This error is a known
>issue that we are working on at this time.
Is this a host issue, or is it an issue with the web interface. What is the ETR on this TR?
>We apologize for any inconvenience
>this may cause. If you have further questions about this message or are
>receiving a different error message, please contact us at the number >below.
This is where it gets good aye?
>As you are using Windows XP, I would advise you to try disabling the >built
>in firewall protection that comes on your computer.
Would you also advise that I understand this firewall and ensure that I properly protect the banking data that I'm about to download?
>This has been known
>to cause some access problems and disabling it may allow you to get >past
>the error message.
This is so cool, it may allow me to get past the error message and it may allow anyone with a portscanner to penitrate my machine. Good thing I have a custom built linux firewall that allows me to see any packet that attempts to enter my network. I would hope that since you have no idea what kind of retard your dealing with, you would not just tell anyone who can't get a Money update to drop the only lame attempt at security Microsoft has put into place. Imagine, you are asking people to stop running a OS level piece of code that at the same time, makes them think they are protected, and puts an end to any hope of a healthy personal firewall market. And since your using Kana, (I hope power client, or you DO have my sympathy) I doubt that you have even considered why it is that my system is not working. So without even two thoughts about my issue, you told me, who could be an retarded 8 year old, to disable the toiletpaper thin layer of protection afforded by Microsoft to ensure that they will be able to both corner the market, and access my system anytime they want. Next your gonna ask me to start a 'remote assistance' sesion so that you can use the Microsoft replacement for PCAnywhere software, that was also sent afloat in the sea of low stock value, to enter my computer and 'fix' it.
>Please let us know if you have any other questions or concerns, as we
>will be more than happy to assist you further.
My concerns relate to the fact that this feature, that is quite important to my online banking experience, does not function, and you have not even taken the effort to rub two thoughts together before sending me the open ended 'it don't work, we don't know when it will... thats development.' How about you put me in touch with your dev team and I talk with them about this and then there will be two people in the converstation that know whats going on.
> Please feel free to call
>us at 1-800-466-3015 or use this messaging service.
Service? HAHAHAHA.
>Please note that you
>will be unable to respond directly to this message.
>
See line 10.
>Once again, thank you for contacting Washington Mutual Technical >support.
I know thats heart felt, I'm sure the footer function really wants to thank me.
>
>If you have any other technical questions please visit our support site
>at;
>
>http://support.wamu.com
>
>If the above link is not active, you can copy it and paste it into your
>browser's address field.
Well, you can take the effort to say, "Here is how you go to a website" but with an audence that requires such assistance, you just tell them to disable the firewall.
>Thank you for banking with Washington Mutual.
Thank you for not addressing my question in the first place. Also, I would like my account credited $225 to cover my minimum consulting fee, for the time that this email response took me to write. I think since your getting paid to click a drop down, I should get paid to write the email with the attention that you should have paid me in the first place.
