Tech Support: Sucking Even More
Taken from this: Slashdot site.
"But nobody really needs a survey to know that tech support is a nightmare. Support and customer service jobs are often considered boring, low-paying and difficult. The more noise companies make about providing customer service and tech support, the worse they seem to treat the people they hire to do it, paying them little and overloading them with cases -- almost ensuring high turnover rates and bad service. It's hard to keep good people in those jobs, and those who stay are generally miserable and stressed out.
Small wonder they catch the brunt of consumer wrath at the outrageous way in which computers and related products and products online are sold and serviced."
"But nobody really needs a survey to know that tech support is a nightmare. Support and customer service jobs are often considered boring, low-paying and difficult. The more noise companies make about providing customer service and tech support, the worse they seem to treat the people they hire to do it, paying them little and overloading them with cases -- almost ensuring high turnover rates and bad service. It's hard to keep good people in those jobs, and those who stay are generally miserable and stressed out.
Small wonder they catch the brunt of consumer wrath at the outrageous way in which computers and related products and products online are sold and serviced."
