It's sunk to a new low.
Does it seem that people are getting dumber?
Ok, here we go...
This guy comes on my line screaming mad. So I go through the process of verifying his info and he's still mad. He's had 2 techs, and an senior tech on site. He notes his connection keeps dropping out. So, I check on the modem, and the modem has been online for 20 days, 7 hours, and 50 seconds. The modem log is healthy and no problems are reported. The signals look better than mine at home.
He's still yelling in my ear by the way. This guy also didn't have a firewall as I was able to ping the PC. Didn't even have any wireless equipment. Just a straight modem to pc connection. So I ask the customer what he sees on his screen right. He gives me the response of "low power." Now clearly that makes no sense...
After prying with more questions, we come to the point that the monitor has no video yet his tower has power and his monitor just shows an orange light. I'm thinking ok it's in standby mode. The customer is still screaming his lungs out and I'm just being patient. So I have him try to get it out of standby. Using the keyboard, moving the mouse, and even having the man turn the computer off and on. No dice. I asked him if it did this everytime his "internet" went down. He said, yes it does this everytime and knew it was our problem.
Uh huh...
Apparently the last tech on site said it didn't have enough power going to the monitor and that's what the last tech fixed. The customer said it differently as if he rewired the whole damn machine.
After all of this the customer asked to setup a TC, which at our building if a customer requests a TC, we have to schedule one. I didn't really care at this point because all he did was bitch about how we suck and blah blah blah.
Is it me, or are the people just getting dumber at this crap? I mean today is especially bad, but come on!
Ok, here we go...
This guy comes on my line screaming mad. So I go through the process of verifying his info and he's still mad. He's had 2 techs, and an senior tech on site. He notes his connection keeps dropping out. So, I check on the modem, and the modem has been online for 20 days, 7 hours, and 50 seconds. The modem log is healthy and no problems are reported. The signals look better than mine at home.
He's still yelling in my ear by the way. This guy also didn't have a firewall as I was able to ping the PC. Didn't even have any wireless equipment. Just a straight modem to pc connection. So I ask the customer what he sees on his screen right. He gives me the response of "low power." Now clearly that makes no sense...
After prying with more questions, we come to the point that the monitor has no video yet his tower has power and his monitor just shows an orange light. I'm thinking ok it's in standby mode. The customer is still screaming his lungs out and I'm just being patient. So I have him try to get it out of standby. Using the keyboard, moving the mouse, and even having the man turn the computer off and on. No dice. I asked him if it did this everytime his "internet" went down. He said, yes it does this everytime and knew it was our problem.
Uh huh...
Apparently the last tech on site said it didn't have enough power going to the monitor and that's what the last tech fixed. The customer said it differently as if he rewired the whole damn machine.
After all of this the customer asked to setup a TC, which at our building if a customer requests a TC, we have to schedule one. I didn't really care at this point because all he did was bitch about how we suck and blah blah blah.
Is it me, or are the people just getting dumber at this crap? I mean today is especially bad, but come on!
