I'm glad I don't work for this one.
Now... don't get me wrong on this... I love my isp. They are cheap, they give me exactly what I want/need, and I don't work for them! They also seem to be about 99% reliable, and that's at a residential level! woohoo!
However... it's that 1% of the time that can kill a person. With a spork.
dsl service. no bloc sync. powercycled checked the phones and the splitters, life looks good, except that there's no dsl light. So, I give it a couple hours and then I call in. First level tech asks me all the questions I'd expect and has me do everything all over again. 15 min's later, transfers me to tier 2. Tier two does tier1's job over again, says he's tested the software (ok... good job, the dsl light's not on) and after 15 min's transfers me to tier 3. They ask me all the questions again (thankfully didn't have to bypass and powercycle again this time) and then books a tech.
45 minutes and I've a tech for no bloc sync. Damn. For isp I work for, that was a 6 min call, but hey. Such is life.
10 min's later. I've got bloc sync. Oy. To be safe, I give it another 4 hours and still good. Now, normally, I would have given it a couple days to stay online, but it was 1am now, and the appt was for 8am that morning. I work a late shift, so mornings aren't happy things. So, I call back to cancel the tech....
...and I wait...
... and wait...
... and after an hour of hearing Beethoven's 3rd I get a wonderful representative to finally answer. Somehow, however the lines have either gotten crossed, or he's working the wrong queue. Cause my main language is English... and his is French. I spend the next 10 minutes saying in different ways that I don't want a tech, it works, no tech, cancel tech and so forth, only to have a quick blast of French from 5 years ago give me "Tout c'est bien. Je peux utiliser l'internet. Je ne veux pas de technicien." I got an ok out of it so I figured that my 1.25 hours on this call were sufficient and I could sleep in the next day.
And I did! Sleep in that is. Life was grand. Just another amusing anecdote. Or so I thought...
Until one week plus a day later when I checked my answering machine. The tech had called. "Everything looks good out here, if there's a problem it must be on your computer so call in so they can check settings". Oh. My. God. So, they either rescheduled the appt, or just told me the wrong date (or I misunderstood it), but in either case "pas de technicien" and "NO technician" weren't enough. How did he end up answering the English line?
Ah well... revenge is sweet. See... this is one of those silly companies that "care what you think of our service". The emailed a little survey. Silly silly people. *L*
However... it's that 1% of the time that can kill a person. With a spork.
dsl service. no bloc sync. powercycled checked the phones and the splitters, life looks good, except that there's no dsl light. So, I give it a couple hours and then I call in. First level tech asks me all the questions I'd expect and has me do everything all over again. 15 min's later, transfers me to tier 2. Tier two does tier1's job over again, says he's tested the software (ok... good job, the dsl light's not on) and after 15 min's transfers me to tier 3. They ask me all the questions again (thankfully didn't have to bypass and powercycle again this time) and then books a tech.
45 minutes and I've a tech for no bloc sync. Damn. For isp I work for, that was a 6 min call, but hey. Such is life.
10 min's later. I've got bloc sync. Oy. To be safe, I give it another 4 hours and still good. Now, normally, I would have given it a couple days to stay online, but it was 1am now, and the appt was for 8am that morning. I work a late shift, so mornings aren't happy things. So, I call back to cancel the tech....
...and I wait...
... and wait...
... and after an hour of hearing Beethoven's 3rd I get a wonderful representative to finally answer. Somehow, however the lines have either gotten crossed, or he's working the wrong queue. Cause my main language is English... and his is French. I spend the next 10 minutes saying in different ways that I don't want a tech, it works, no tech, cancel tech and so forth, only to have a quick blast of French from 5 years ago give me "Tout c'est bien. Je peux utiliser l'internet. Je ne veux pas de technicien." I got an ok out of it so I figured that my 1.25 hours on this call were sufficient and I could sleep in the next day.
And I did! Sleep in that is. Life was grand. Just another amusing anecdote. Or so I thought...
Until one week plus a day later when I checked my answering machine. The tech had called. "Everything looks good out here, if there's a problem it must be on your computer so call in so they can check settings". Oh. My. God. So, they either rescheduled the appt, or just told me the wrong date (or I misunderstood it), but in either case "pas de technicien" and "NO technician" weren't enough. How did he end up answering the English line?
Ah well... revenge is sweet. See... this is one of those silly companies that "care what you think of our service". The emailed a little survey. Silly silly people. *L*
