wha....?
(xposted to personal journal)
I'm not sure why, but I'm constantly amazed by the lack of thought of lusers...
Woman calls, has laptop in docking station, can't use mouse or keyboard. OK, no problem, reseat laptop, reseat mouse and keyboard cables, reboot, all set, right?
Wrong.
1) Woman refuses to reseat laptop: "I know I put it in right the first time."
2) Ask woman to unplug the keyboard cable, and plug it back in, then do the same with the mouse (so she can't switch them accidentally)./ Woman can't find mouse and keyboard cables on back of docking station. I tell her that they're either round and about the size of the end of her pinky or flat and again, about the size of the end of her pinky (PS/2 or USB). She can't find them. Says she 3 cords going into the back of her docking station, and she's now unplugged all of them. WTF? Over.
3) Woman asks if it matters where she plugs these cords in. Ummm...considering you should be looking at: power cable, monitor cable and network cable, none of which look the same, then...yes since they won't freaking fit in each other's ports you stupid cow!
Is neptune in "stupid" or something? I've had three calls so far and they've all been like this.
No, sir, you cannot send a 34MB email when your max mailbox size is 60MB. There's a 10MB limit on email on the system so you don't freaking kill everyone's mailbox size.
Yes, ma'am, if you changed your mainframe password yesterday, that's the password you should be using on the mainframe today. No, ma'am, it doesn't matter if your LAN password is different, they're different systems. Yes, I'm sure. Yes, they *can* be the same, but they don't *have* to be the same. No, ma'am, I can't reset your home email's password so that it matches your LAN password at work. No, ma'am, I can't reset your online banking password, either.
*HEADDESK*
I'm not sure why, but I'm constantly amazed by the lack of thought of lusers...
Woman calls, has laptop in docking station, can't use mouse or keyboard. OK, no problem, reseat laptop, reseat mouse and keyboard cables, reboot, all set, right?
Wrong.
1) Woman refuses to reseat laptop: "I know I put it in right the first time."
2) Ask woman to unplug the keyboard cable, and plug it back in, then do the same with the mouse (so she can't switch them accidentally)./ Woman can't find mouse and keyboard cables on back of docking station. I tell her that they're either round and about the size of the end of her pinky or flat and again, about the size of the end of her pinky (PS/2 or USB). She can't find them. Says she 3 cords going into the back of her docking station, and she's now unplugged all of them. WTF? Over.
3) Woman asks if it matters where she plugs these cords in. Ummm...considering you should be looking at: power cable, monitor cable and network cable, none of which look the same, then...yes since they won't freaking fit in each other's ports you stupid cow!
Is neptune in "stupid" or something? I've had three calls so far and they've all been like this.
No, sir, you cannot send a 34MB email when your max mailbox size is 60MB. There's a 10MB limit on email on the system so you don't freaking kill everyone's mailbox size.
Yes, ma'am, if you changed your mainframe password yesterday, that's the password you should be using on the mainframe today. No, ma'am, it doesn't matter if your LAN password is different, they're different systems. Yes, I'm sure. Yes, they *can* be the same, but they don't *have* to be the same. No, ma'am, I can't reset your home email's password so that it matches your LAN password at work. No, ma'am, I can't reset your online banking password, either.
*HEADDESK*
