Contact Traduality
Guaranteed reply within an hour
+1 (812) 269-1011
Click for WhatsApp
[email protected]
Get a reply within an hour
Book a Meeting
Click to book a video call
Frequently Asked Questions
Have a question? We have an answer! Check out some of our most frequently-asked questions below:
How can Traduality help my organization?
Traduality’s Fire Lingo is a multicultural customer experience platform that helps regulated institutions like credit unions, banks, hospitals, and government agencies become super effective at serving and attracting non-English-speaking customers.
With innovative AI-driven solutions, Traduality empowers teams to provide exceptional service across branches, contact centers, and back-office operations—ensuring no customer feels excluded. From enabling seamless in-person communication to creating content that resonates with diverse communities, Traduality helps you connect, engage, and grow.
How much does this cost?
Our pricing is tailored to the size of your organization and its unique needs across in-person interactions, contact center, digital channels, and back-office operations. While we’re not necessarily the cheapest option, our solutions are designed to provide exceptional value compared to the growth and loyalty they can help you achieve.
We start with an initial evaluation to determine whether we can bring value to your organization. If so, we proceed with a contract that renews annually, with pricing based on the number of physical locations (branches) and the size of your contact center team.
Do we need additional hardware or software?
For Fire Lingo Face-to-Face, we provide all the hardware required, though the Fire Lingo app can also be installed on your staff’s mobile devices. For Fire Lingo Contact Center, our solution integrates seamlessly with your existing contact center software. Fire Lingo Cloud operates entirely online, so no additional hardware or software is needed.
How is Traduality different from language service providers?
Translating alone is just one piece of the puzzle. Traduality’s Fire Lingo focuses on helping organizations proactively engage with non-English-speaking customers—building trust, driving referrals, and fostering loyalty by making every customer feel at home.
Traduality also addresses the challenges of relying solely on bilingual staff by providing scalable solutions that eliminate overwork and ensure consistent communication without increasing your payroll. Additionally, we prioritize data security and privacy, safeguarding sensitive customer information—something hard to guarantee when using third-party interpreters, free translation apps, or other external services.
How does Traduality handle data privacy and security?
We adhere to SOC2-Type II guidelines to ensure your data remains private and secure. Each organization is assigned an isolated server, and your Fire Lingo AI is tailored exclusively to your needs, evolving based on your data without being used to train generic models. We also follow your data retention policies to maintain quality and compliance, offering peace of mind at every level.
Can Traduality help us connect with underserved communities?
Yes, Traduality is designed to help regulated institutions better serve underserved communities with limited English proficiency. Serving these communities effectively has been a persistent challenge for decades, especially as the U.S. welcomes over 1.3 million non-English-speaking immigrants each year. With Fire Lingo, your organization becomes immediately compatible, while equipping your back-office staff with the tools they need to become proactive in fostering trust, inclusion, and customer acquisition.
