- Enterprise Partnerships
We started with TSI for collections and have expanded the relationship three times — into healthcare RCM, customer experience, and their DebtNext platform. The ability to work with one partner across multiple business lines, with consistent compliance standards and a single relationship team, has simplified our vendor ecosystem enormously. They’ve earned the word ‘partner.’
EVP & Chief Administrative Officer
Diversified Financial Services Company
- Loan Servicing
TSI’s loan servicing team manages a significant portion of our portfolio, and the consistency of their borrower communications and payment processing has been outstanding. They feel like a seamless extension of our brand, which is exactly what our borrowers and our board expect.
Chief Operating Officer
Private Student Loan Originator
- DebtNext Recovery Management Software
What sold us on DebtNext was the combination of the platform and TSI’s operational expertise behind it. Other software vendors handed us a tool and wished us luck. TSI helped us configure strategies, benchmark performance, and continuously optimize. It’s software with accountability for outcomes.
SVP of Recovery Operations
National Consumer Lending Company
- DebtNext Recovery Management Software
We were managing fifteen recovery vendors with spreadsheets and quarterly reviews. DebtNext gave us real-time visibility into every vendor’s performance, automated our compliance monitoring, and let us shift volume to top performers dynamically. It’s become our recovery operating system.
Head of Vendor Management
Top-20 U.S. Financial Institution
- Customer Experience & BPO
TSI’s onboarding process was among the most structured and thorough we’ve experienced with any outsourcing partner. They invested real time understanding our brand voice, regulatory requirements, and customer journeys before a single call was taken. That preparation showed in the results from day one of the pilot.
Director of Customer Experience
National Insurance Provider
- Customer Experience & BPO
We selected TSI because they understand that customer experience in regulated utilities isn’t just about call handling — it directly impacts billing, arrears, and retention. Their agents handle complex payment arrangement conversations with the compliance awareness and empathy our customers deserve. Our first-contact resolution rate improved significantly.
VP of Customer Operations
Major Northeastern Energy Utility
- Government & Public Sector
TSI’s team consistently receives positive feedback from our taxpayers — something we didn’t expect from a collections partner. Their agents are knowledgeable, patient, and professional, and that reflects directly on our agency’s reputation. We’ve renewed the engagement multiple times based on both performance and constituent experience.
Director of Client Services
Northeastern State Department of Revenue
- Government & Public Sector
We needed a partner that could handle sensitive government receivables with the transparency and fairness our constituents expect. TSI’s compliance program and reporting capabilities gave us confidence that every interaction met our standards. The recovery results exceeded our projections.
Deputy Commissioner of Revenue
Southeastern State Department of Revenue
- Accounts Receivable Management
What sets TSI apart is they don’t just collect — they help us understand why accounts are going delinquent in the first place. Their analytics surfaced patterns in our billing process that were driving preventable charge-offs. That upstream insight alone justified the partnership.
SVP of Collections Strategy
Major Regional Bank
- Accounts Receivable Management
Our previous agencies treated B2B collections like consumer debt with bigger balances. TSI understood that commercial recovery requires a fundamentally different approach — navigating disputes, deduction management, and PO issues without damaging the customer relationships we depend on. They recovered millions we had essentially written off.
Director of Accounts Receivable
Fortune 500 Manufacturing Company
- Accounts Receivable Management
TSI brought a level of compliance sophistication we hadn’t seen from other ARM providers. Their approach to digital-first outreach actually improved our consumer satisfaction scores while increasing recoveries. In a regulatory environment where every interaction is scrutinized, that combination is rare and valuable.
Chief Compliance Officer
National Auto Finance Company
- Healthcare Revenue Cycle Management
What I appreciate most is that TSI treats denials, early-out, and bad debt as one connected continuum rather than three separate problems. That integrated view eliminated the handoff gaps where we were losing revenue, and gave our executive team a single partner accountable for the full patient-pay lifecycle.
System VP of Revenue Cycle Operations
Multi-State Health System
Frequently Asked Questions
What industries does TSI serve?
TSI partners with organizations across healthcare, financial services, government, education, utilities, telecom, and commercial sectors. Our teams are organized around key verticals with deep domain expertise — because medical debt recovery requires a fundamentally different approach than utility customer servicing or credit card collections.
What do clients say about TSI’s compliance capabilities?
TSI maintains SOC 2 Type II, HITRUST, FISMA, and NIST Cybersecurity Framework certifications and completes over 100 audits and compliance tests annually. Clients consistently cite TSI’s compliance sophistication as a key differentiator — particularly in highly regulated industries where every consumer interaction is subject to FDCPA, HIPAA, TCPA, and state-level scrutiny.
How does TSI measure and report recovery performance?
TSI provides clients with real-time dashboards, vendor scorecards, and portfolio-level analytics through platforms like DebtNext and CollectX. Performance is measured against agreed-upon KPIs including recovery rates, cost-to-collect, complaint ratios, and compliance metrics — with full transparency into results at every stage of the recovery lifecycle.
Can TSI handle both healthcare and financial services collections?
Yes. TSI is one of the few revenue recovery platforms that operates across both healthcare RCM and financial services ARM at enterprise scale. Our healthcare teams specialize in denial management, Extended Business Office, and patient-pay recovery, while our ARM teams handle first- and third-party consumer and commercial collections — each with vertical-specific compliance expertise and technology.
What makes TSI different from other collection agencies?
TSI is a technology-enabled revenue recovery platform, not a traditional collection agency. We combine AI-powered digital collections, a SaaS orchestration layer (DebtNext), and deep compliance expertise across multiple verticals. Most competitors offer either services or software. TSI delivers both with unified accountability for outcomes.
Ready to See Results Like These?
TSI partners with healthcare systems, financial institutions, government agencies, and enterprises to recover more revenue with fewer complaints and lower compliance risk. Whether you need denial management, third-party collections, vendor orchestration, or a full-stack recovery platform — let’s talk about what that looks like for your organization.
