Our Core Services
Revenue Recovery & Accounts Receivable Management (ARM)
TSI Revenue Recovery Solutions throughout the consumer credit lifecycle: Demand Communications, 1st Party Collections, 3rd Party Collections, and Legal Recovery.
- Demand Communications — email / text / letter communication; first- and third-party communications; packages increasingly evolve to digital.
- 1st Party Collections — white-labeled omnichannel outreach and digital tools for early-stage delinquency; fully integrated into client systems.
- 3rd Party Collections — targeted, sustained outreach using proprietary algorithms and both digital and expert-agent channels; contingent-/fixed-fee models.
- Legal Recovery — final-recourse channel via a highly scaled national network; proprietary legal collections technology.
How it works (tech + workflow):
CollectX (dynamic, proprietary scoring) filters placements and scores accounts daily; MENSA AI dictates channel strategy (digital and/or agent-assisted); expert agents negotiate payments supported by Ripple AI agent assist.
ARM competitive differentiation:
Market-leading digital / AI collections; proprietary analytics/AI; industry-leading compliance management system; NIST CSF-based cybersecurity.
Revenue Recovery Management Software (DebtNext)
DebtNext is the leading revenue recovery software for credit originators to manage the lifecycle, oversee third-party providers, and ensure regulatory compliance—a system of record with analytics, segmentation, reporting, and a cybersecurity shield through one interface.
What it enables (select points): track assignments and performance, maintain data accuracy, benchmark results, and support outsourced portfolio management.
Portfolio Management (Powered by DebtNext)
Outsourced recovery management leveraging DebtNext and TSI’s recovery solutions—critical for clients lacking internal infrastructure; day-to-day strategy to maximize net recoveries; real-time access and reporting via DebtNext; recovery solutions across demand communications, 1P/3P, and legal.
Healthcare Revenue Cycle Management (HC RCM)
Leader in outsourced tech-enabled revenue recovery for U.S. healthcare providers with a focus on patient-pay bad debt.
Our end-to-end, tech-enabled RCM solutions span:
- Third-Party Collections — patient-pay bad debt recovery.
- Insurance Claim Services — comprehensive claims management; denial resolution & appeal optimization; advanced claims follow-up automation.
- Extended Business Office (EBO) — first-party billing & collections; call overflow & contact center; patient scheduling & population health follow-up.
Why it performs: scalable operations; Healthcare CollectX AI; digital / omnichannel strategy; RIPPLE agent assist AI; configurable delivery models; PULSE AI + RPA automation driving speed, accuracy, and scale.
Loan Servicing (UAS)
Best-in-class private student loan and personal loan servicing with omnichannel support on a differentiated, cloud-based platform purpose-built for complex student loan requirements; API-enabled; automation across the lifecycle.
Custom loan-servicing solutions:
- SaaS Platform (UAS Connect) — cloud-based single/multi-tenant servicing; modular and configurable; integrates with other lending platforms.
- 1st Party Loan Servicing — brand-focused taxonomy; white-label portal/statements/call center; “service-in-a-box.”
- UAS-Branded Loan Servicing — fully outsourced, traditional 3P servicing with omnichannel borrower communications.
Platform strengths: compliant infrastructure; borrower engagement toolkit; complex ecosystem support; portfolio reporting & analytics.
Business Process Outsourcing (BPO)
Highly customized, non-transactional BPO functions and complex solutions that support revenue recovery; scalable omnichannel customer support (voice, chat, email, social); performance-driven model (experienced agents + QA + analytics); global operations and high-quality compliance standards.
Capabilities:
- First-Party ARM — inbound & outbound collections (digital / omnichannel); flexible global staffing; talent & training.
- Customer Experience — application assistance, account management, workforce management.
- Back-Office — data input & document processing, back-office support functions, exception processing.
- Global Workforce Management — low attrition, global hubs/localized hiring, embedded expertise.
Built for regulated end-markets: energy & utilities; financial services; government—mission-critical support for billing, scheduling, compliance, claims, verification, lender support, and public-program workflows.
Our Core Services
Healthcare Revenue Cycle Management (RCM)
Deliver better financial outcomes without compromising the patient experience. TSI’s SAGA™ AI platform automates and optimizes the healthcare revenue cycle from pre-service to post-pay — ensuring faster reimbursement and reduced denials.
Key services:
- Extended Business Office (EBO) Support
- Insurance Eligibility & Authorization
- Medical Billing & Coding Accuracy
- Claims Management & Denial Resolution
- Patient-Facing Collections & Payment Plans
- HIPAA & CMS Compliance Safeguards
Customer Experience (CX) & Call Center Solutions
Protect your brand with every interaction.
TSI’s omnichannel CX solutions combine empathy and automation to improve customer satisfaction, retention, and support outcomes.
Offerings include:
- Inbound & Outbound Customer Support
- Chatbots, Virtual Assistants, and Live Agent Escalation
- SMS, Email, Phone, Social & Web Chat Integration
- Billing & Account Resolution
- Retention, Loyalty & Win-Back Programs
Back Office Support & Business Process Outsourcing (BPO)
Drive efficiency across your operations.
Our back-office services blend intelligent automation with human oversight to reduce costs, increase accuracy, and meet regulatory expectations.
Offerings include:
- Inbound & Outbound Customer Support
- Chatbots, Virtual Assistants, and Live Agent Escalation
- SMS, Email, Phone, Social & Web Chat Integration
- Billing & Account Resolution
- Retention, Loyalty & Win-Back Programs
Consumer Loan Servicing & Financial Services Support
Modern servicing built for speed, compliance, and consumer trust.
With our CONNECT™ platform, TSI delivers flexible, secure, and fully compliant loan servicing solutions — from origination to default.
Coverage includes:
- Loan Origination & Onboarding
- Servicing, Payment Processing & Customer Care
- Delinquency Management & Default Resolution
- Loan Modifications & Regulatory Disclosures
- AI-Enabled Risk Scoring & Fraud Detection
Revenue Recovery Management Software (DebtNext)
Take control of your entire recovery ecosystem.
TSI’s DebtNext SaaS platform centralizes digital placements, vendor oversight, and performance management into a single intelligent environment.
Capabilities include:
- Portfolio Placement & Vendor Optimization
- Real-Time Visibility into Collections Performance
- Automated Compliance Monitoring & Audit Trails
- Custom Workflow Design & Rule Engines
- Seamless Integration with Agencies & Core Systems
Trusted by top utilities, banks, and debt owners to orchestrate $100M+ in placements monthly.
Proprietary Platforms & technology
CollectX Analytics
dynamic scoring that filters placements and prioritizes accounts daily to boost liquidation.
MENSA AI
an “AI orchestration layer” that picks the best outreach channel (digital or agent-assisted).
Ripple AI
real-time agent guidance, quality checks, and auto wrap-notes to speed compliant resolutions.
PULSE / SAGA AI
claims automation and denial-appeals AI that finds root cause, drafts appeals, and accelerates resolution with less manual effort.
DebtNext (dPlat)
SaaS recovery management platform for workflow, analytics, reporting, and compliance—connecting creditors with third-party providers.
Healthcare CollectX
advanced analytics & scoring for healthcare providers that targets outreach smarter to increase liquidation for providers.
UAS Connect
cloud-based loan-servicing UI giving lenders clean, loan-level visibility and client-first service.
At-a-Glance
Accounts Receivable Management (ARM)
Demand Communications; 1st Party; 3rd Party; Legal Recovery; DebtNext; Portfolio Management.
Healthcare Revenue Cycle Management (RCM)
3rd-Party Collections; Insurance Claim Services; Extended Business Office (EBO).
Loan Servicing
(via UAS)
SaaS Platform (UAS Connect); 1st Party Loan Servicing; UAS-Branded Loan Servicing.
Business Process Outsourcing (BPO)
First-Party ARM; Customer Experience; Back-Office; Global Workforce Management.
Let’s Talk Results
Partner with TSI to elevate your revenue strategy, strengthen your compliance posture, and transform the customer experience.
