Turn Property Problems into Solutions with Turno
Managing vacation rentals can be unpredictable, but Turno’s problem reporting feature ensures you’re always in control. From property damage to missing inventory, cleaners can report issues in real-time, giving you the power to resolve problems quickly and maintain a top-tier guest experience.
Find Your Next Cleaner
Streamline Problem Reporting and Resolution Management
Turno’s problem reporting tool is designed to simplify the way hosts and cleaners handle property issues. Cleaners are often the first to spot problems during turnovers, and with Turno, they can instantly report damages, missing items, or maintenance needs through the app.
Once a problem is reported, hosts receive real-time notifications with detailed descriptions and photos, enabling them to take immediate action. Whether it’s coordinating with a Rental Handy Pro or tracking the issue for future reference, Turno keeps everything organized in one place.
By centralizing communication and documentation, Turno eliminates the back-and-forth across multiple platforms, ensuring no problem slips through the cracks. It’s a smarter, faster way to keep your properties in pristine condition.
Great Cleaners for 5-Star ReviewsHow Problem Reporting and Resolution Works on Turno
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Cleaners Report Issues
During turnovers, cleaners, inspectors, and other onsite pros can use the Turno app to report problems like damages or missing inventory, complete with photos and descriptions.
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Hosts Receive Instant Notifications
Hosts are alerted in real-time via email, text, or app notifications, ensuring they’re always in the loop and ready to act quickly when problems arise on the property.
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Coordinate Repairs Efficiently
Hosts and Co-hosts can assign problems to internal teammates or easily share issue details with external service providers directly through Turno.
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Track and Resolve with Ease
All reported issues are documented and organized within the app, making it simple to monitor progress and mark problems as resolved.
Benefits of Turno’s Problem Reporting Tool
Turno’s problem reporting feature transforms the way you manage property issues. From real-time alerts to seamless communication and organized tracking, these benefits ensure you can tackle problems quickly and efficiently—keeping your rentals in top shape and your guests happy.
Find Your Next CleanerReal-Time Problem Alerts
Seamless Communication
Centralized Documentation
Inventory Integration
Smarter Team Coordination
Organized Problem Management
Enhanced Guest Experience
See What Hosts Are Saying About
Problem Reporting on Turno
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“Turno has truly revolutionized how I manage my short-term rental cleanings. The intuitive interface makes scheduling a breeze, and the automation features save me countless hours. It's a true game-changer for efficiency and peace of mind.”
Marble Falls, TX
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“I work for a company that manages short term rentals and this app has saved us time, money, and our sanity! We no longer have to pay someone to manage our housekeeper’s schedules and making sure that all turnovers are covered. The app is great and whenever we come across an issue, the customer support has been amazing.”
Colorado Springs, CO
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“I recommend Turno 1,000%. Most of these Short Term Rental apps are too flashy with no actual meat. Turno is AWESOME. And the customer service is fantastic.”
Taylors Falls, MN
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“I have used Turno with multiple companies and I love it! It offers all the features and functionality I need to manage all of my properties. Their marketplace is great for finding new cleaners and the onboarding and transition is seamless.”
Nationwide, United States
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“I’m a new STR owner and have used Turno to find cleaners and help automate my self management process. Turno’s customer service has been fantastic. They always have gone above and beyond when I reach out….and help me understand how the software works on a deeper level.”
Clifton, NJ
Additional Cleaning Scheduling App Features
Photo Checklists
To ensure a quality cleaning every time, hosts can choose from thousands of checklists and customize them to their properties, or they can create their own unique checklist from scratch. As cleaners complete each task, they can send photos of their work to hosts to instill confidence and showcase their thoroughness.
Cleaning Scheduling App
Hosts can schedule cleaning projects with automatic assignments, delegation, and acceptance. After a host syncs their rental calendar, our platform will import bookings and automatically generate cleaning projects associated with guest check-in and checkout dates to be shared with cleaners.
Automatic Cleaner Payments
Hosts can send secure transactions and have the option to automatically pay cleaners when they complete projects. It takes an average of five minutes per manual transaction for vacation rental hosts to pay their cleaners. With Turno, hosts can save over forty hours each year.
Inventory Management
The Turno inventory feature allows hosts and cleaners to track amenities, such as toiletries, towels, and cleaning supplies, and get notified when they are missing or running low. Hosts can choose a specific threshold for when they want to receive a notification that a certain item needs to be refilled.
In-App Chat
Turno’s newly improved in-app chat feature serves as a host’s eyes and ears during every turnover. Hosts can instantly send and receive messages, photos, and other attachments to and from cleaners using the Turno app. This convenient feature allows hosts and cleaners to centralize communication, boost efficiency, and ensure high-quality service.
