About company
UniTalk is a business communications company.
The idea of developing our own product was born in 2014. The company itself was created and entered the market in 2017 under the TM Nextel. In 2022, the company rebranded and is now known worldwide as UniTalk.
UniTalk: universal [yoonəˈvərsəl] (English) – universal, talk [tôk] (English) – talk (ch.), conversation (n.).
UniTalk provides a wide range of its own services in the field of telecommunications for business, including IP telephony and virtual PBX, call tracking, recording telephone conversations, callback buttons and widgets for the site, and various types of telephone calls and routing, and much more.
We are trusted with the implementation of IP telephony and other services: in the public and private sectors, from small to large businesses in various fields.
The UniTalk business communications company has achieved significant success thanks to investments in the development and development of its own software, as well as a high level of customer support from around the world.
OUR MISSION
Due to the dynamic development of our developments and innovative technologies, to provide businesses with a high-quality, flexible, and universal communication tool for any business area.
VALUES
Flexibility, versatility, accessibility
Providing clients with universal communication tools without strict restrictions.
Quality of service
Individual approach to each client. Prompt response and quality service.
Honesty and openness
The source of maintaining confidence in us and the strength of our team.
STORY
2014
-
Company inception The idea was born to develop their software in the field of modern telecommunications. A concept, planning, and a package of technical specifications have been developed. A team of professional developers has been assembled. Start of implementation work.
2017
-
Development Three of our products were developed and launched at once – a call tracking service, an IP telephony service, and a callback button (widget) for websites.
-
Cooperation The company began to cooperate with the first telecom operators – Intertelecom (Ukraine) and Lifecell (Ukraine). The year was remembered for the first payment for services from the first customers who still use the services.
-
INTEGRATION The first integration of IP telephony with the CRM system was developed and implemented.
2018
-
Cooperation
The company has got one more supplier – Vodafone (Ukraine). The number of regular customers has exceeded 100.
-
Progress The portfolio of services has been replenished with the possibility of renting telephone numbers. The implementation of a multi-level interactive voice menu – IVR has been launched.
-
Partnership
Developed and launched a referral program for partners. The first partner brought a new client.
2019
-
Cooperation
The line of suppliers was supplemented by the company Kyivstar (Ukraine). One of the company’s clients was a well-known brand – a chain of stores “Baza Avtozvuka” (Ukraine). The company has its first international client.
-
Progress
The list of the company’s services has been supplemented: auto-dialing, a new callback button, rest API support.
2020
-
Cooperation
The company’s client portfolio includes more than 500 active projects from various business areas. Among them: are the Pokupon marketplace, the Zakupka.com platform, the Lvovsky Maetok residential complex, and many others.
-
INTEGRATION
More than 10 ready-made integrations with popular CRM systems in the company’s portfolio.
-
Progress
The company has expanded the list of services provided. Added services: predictive dialing, speech synthesis, sending SMS messages, telephone-event constructor, a system for automatic replacement of telephone numbers, notification and reporting system.
2021
-
Cooperation
Cooperation with the GigaCloud cloud operator of the GigaGroup group of companies has begun. The partner network includes more than 50 permanent partner companies.
-
Clients The number of clients has significantly increased, among the well-known brands are BRSM-nafta, LCD “New Khotov” (Goodwill), the financial network “Creditmarket” and others.
-
INTEGRATION
More than 20 ready-made integrations with various systems.
-
Progress
A global update of the platform has been carried out, a transition to a cluster architecture has been implemented, the level of quality of services provided has been improved, and the technological capacity of the system has been significantly increased. Services for recognition of answering machines and automatic control of telephone numbers for SPAM supplemented the list of services provided by the company.
2022
-
Progress
Nextel is rebranding and becoming UniTalk. Every year, UniTalk releases dozens of updates that significantly expand functionality, making the platform as flexible as possible for the most demanding customers. Part of the services was transferred to Amazon. The module on multilingualism and the support of time zones are implemented. The company has more than 1000 regular customers.
2023
-
Achievements
UniTalk team has won the Ukrainian Business Award in the category “Business of the Year 2023”
Our team
ALREADY WORKING WITH US
UNITALK REVIEWS
CORPORATE NEWS
What is a Customer Journey and how to create a Customer Journey Map
Customer Journey is the story of a customer’s relationship with your brand—from the very first…
Tone of Voice Decides: How a Smile is “Heard” Over the Phone and Why It Impacts Your Average Check
UniTalk – A single solution for managing customer communication. Have you ever wondered why a…
Construction Case Study: Total Control Over Ads and Sales
The real estate market today is a high-stakes game. The fight for a buyer’s attention…
Save 30% on Your Messaging Budget: How AI is Redefining SMS Marketing
Not long ago, the standard approach in SMS marketing was simple: upload a list of…
The Line is Busy… and Your Customer is Buying from Your Competitor. How Voice AI Turns Peak Traffic into Profit.
Picture this: You’ve poured a serious budget into marketing. Your sales funnel is working, leads…
Why Aren’t SMS and Viber Messages Getting Through?
Understanding Delivery Issues During Power Outages and How to Fix Them We are all operating…
Manager stole the client base: how to protect your business from data leaks
Imagine the following: your top manager resigns. You shake hands, they leave, and a week…
International Infobusiness Case Study: How UniTalk Became a Unified Communication Management Center
International infobusiness grows rapidly, but with scale comes a challenge: managing customer communications becomes increasingly…WANT TO LEARN MORE ABOUT UNITALK?
FREE CONSULTATION
