UNITALK Blog
A blog where UniTalk specialists share real experience: how modern IP telephony works, how processes are automated, and how service is improved. Case studies, useful tips, and step-by-step guides for business — simplifying the complex.
Our latest posts
What is a Customer Journey and how to create a Customer Journey Map
Customer Journey is the story of a customer’s relationship with your brand—from the very first thought about a purchase to repeat orders.
Tone of Voice Decides: How a Smile is “Heard” Over the Phone and Why It Impacts Your Average Check
UniTalk - A single solution for managing customer communication. Have you ever wondered why a customer might chat with one manager for only 30
Client Cases and Experience
Construction Case Study: Total Control Over Ads and Sales
The real estate market today is a high-stakes game. The fight for a buyer’s attention is getting fiercer, customer acquisition costs are climbing
International Infobusiness Case Study: How UniTalk Became a Unified Communication Management Center
International infobusiness grows rapidly, but with scale comes a challenge: managing customer communications becomes increasingly difficult. Calls,
How a legal services marketplace set up complex communications: a LegalTech Case Study
In the legal industry, response speed and connection stability are critical. A client seeking legal advice won't wait — they’ll simply choose another
Insights for Business
What is a Customer Journey and how to create a Customer Journey Map
Customer Journey is the story of a customer’s relationship with your brand—from the very first thought about a purchase to repeat orders.
Tone of Voice Decides: How a Smile is “Heard” Over the Phone and Why It Impacts Your Average Check
UniTalk - A single solution for managing customer communication. Have you ever wondered why a customer might chat with one manager for only 30
Manager stole the client base: how to protect your business from data leaks
Imagine the following: your top manager resigns. You shake hands, they leave, and a week later you notice that your regular customers have stopped
Knowledge Base
PHONE CALL SOFTWARE: VoIP SOLUTIONS OVERVIEW
VoIP technology allows you to make phone calls over the internet using various devices. In this overview, we will cover the main types of equipment
Predictive dialing
To ensure your operators speak only with "live" customers, without wasting time on ringing tones and unanswered calls, you need intelligent
ADDING A WEBSITE AND INSTALLING THE UNITALK SCRIPT ON IT
Your website is a crucial sales engine, but to maximize its potential, you need to seamlessly connect it with your telephony system. Installing the
Products and Solutions
Save 30% on Your Messaging Budget: How AI is Redefining SMS Marketing
Not long ago, the standard approach in SMS marketing was simple: upload a list of 10,000 numbers and blast the same message to everyone. Today, that
The Line is Busy… and Your Customer is Buying from Your Competitor. How Voice AI Turns Peak Traffic into Profit.
Picture this: You’ve poured a serious budget into marketing. Your sales funnel is working, leads are flowing in, and then peak hour hits. A customer
Why Aren’t SMS and Viber Messages Getting Through?
Understanding Delivery Issues During Power Outages and How to Fix Them We are all operating in a digital storm right now. The energy situation in
Updates and News
UniTalk Omni: Unite Calls, Chats, and Artificial Intelligence Tools in One Platform for a Customer Communication Revolution
Your Communication Pain Points: Why Separate Technology Means Lost Leads and Money You are a business owner or a manager looking for practical
Viber Carousel: How to turn a single mailing into a mini-showcase for maximum sales
Tired of sending Viber mailings to customers that have only one photo and one link? Your new products, promotions, or services deserve more
“UniTalk: Veteran”.Ukraine launches business support program for war veterans
Компанія UniTalk перша в Україні запускає соціальний проєкт на підтримку ветеранів, які повернулися з фронту та відновлюють або розпочинають власну
