Clients

When your business involves thousands of calls, consultations, and stories where every voice matters, you approach the choice of a telephony provider like choosing the perfect fragrance: it must be long-lasting, clear, and leave only a pleasant aftertaste. And we, at Sister’s Aroma, found such a “fragrance” in UniTalk! We especially want to highlight UniTalk’s technical support. Their specialists always respond to requests promptly, provide expert assistance, and demonstrate a deep understanding of the system. This gives us confidence in the continuity of our business processes.

We have been using Unitalk telephony for a while now, and I can say that we are completely satisfied with the service. The connection is stable, the call quality is excellent, and even when disruptions occur, they are resolved as quickly as possible. This is very important, as a large part of our interaction with clients is done over the phone. I would also like to mention the convenient and newly updated interface of the personal account — everything you need is at your fingertips, and you can pin frequently used or preferred sections. Everything is quite easy and intuitive to set up and does not require extensive training. The support is top-notch — they respond quickly, provide polite consultations, and help resolve issues. Since we have experience with other services, this was a very important aspect. Overall, our impressions are entirely positive. The service is reliable, functional, and client-oriented.

User-friendly software with all the necessary APIs, rich functionality, and smart people! I want to specifically mention the “Predictive Dialer” mode. At one time, it became a successful solution for us when people stopped actively answering calls, and operators were wasting their resources listening to dial tones and answering machines. Now, the Unitalk team is helping us move towards Artificial Intelligence. Thank you for your help, flexibility, and recommendations at all stages!

We rate our collaboration 10/10: The support and customer service are exceptionally responsive, 24/7. They can solve anything) The account manager and the head of sales are reliable partners in building the communication system for our company. We chose them for their responsive support and technical capabilities for integration with our custom-built CRM and other proprietary resources. Glad to be reliable partners for a hundred future projects😉

BIG MONEY University is an educational environment for entrepreneurs who know and value time and quality in business in a special way. BIG MONEY University business speakers are top entrepreneurs in various business areas, including Evgeny Chernyak, Oleg Gorokhovsky, Natalia Shmigelskaya, Alexander Konotopsky, Marina Avdeeva, and many others. A high level of professionalism is a particular requirement for the tools that entrepreneurs use, and telephony is no exception. BIG MONEY University has been a client and uses UniTalk IP telephony for a long time. Thousands of phone calls per month, flexible configuration of incoming call scripts by day of the week and time interval, interactive voice menu, operator statistics, recording of telephone conversations for quality assessment, integration with analytics systems, and other UniTalk services allow us to provide all the necessary functionality at a high level, optimize customer service and grow our business. After several months of using UniTalk IP telephony, we have connected another of our ambitious projects – the international club of entrepreneurs BIG MONEY CLUB. We thank UniTalk for its cooperation and can safely recommend it to others. You are the best!

More than two years ago, Pokupon was forced to look for an alternative to the main provider of IP telephony due to systematic failures, due to which our company was losing large amounts of money. Fortunately, we have found a new provider of IP telephony – UniTalk. Immediately after the transition, we felt a significant difference. IP telephony works stably without failures. Lightning response of technical support and other representatives of the company. Convenient functionality of a personal account that is constantly being improved. Adequate pricing policy. We are always helped to find optimal technical solutions. If we did not manage to pay the bill on time, we always increase the credit limit, we are always in touch. UniTalk is our reliable partner that helps us earn more!

I would like to share my feedback about working with UniTalk. We have been working for more than two years and during this time I can note some important factors for me. Instant response from those. support for any questions, even stupid ones. Adequate and quick response to technical improvements that are needed. Stable service. I found all necessary integrations with other services. Simplicity and ease of setup sometimes surprised. In the end, I want to say that I found everything I was looking for in telephony at UniTalk.

We have been using UniTalk for over a year, and it is truly a choice we do not regret and are happy with. Having worked with all the TOP 3 companies in this service sector in the Ukrainian market, we have a solid basis for comparison. What used to take a lot of time and nerves now works quickly, stably, and clearly. The call quality is always high, the connection is reliable, and even if any issues arise (which is inevitable, things can break) — everything is resolved extremely promptly. We especially like the simplicity of the settings: the interface is so intuitive that anyone on the team can easily figure it out without additional training. A special thanks to the support service — they are true professionals. Always polite, fast, and to the point. You can feel that the client is genuinely heard and helped to find the optimal solution. When switching to UniTalk, we used their offer of extended technical support, where a whole team of technical specialists was available to us 24/7 for a month. This is top-tier; we have never encountered such service before. And it was the most pleasant transition to a new work tool! Among other advantages, we would also note the rich functionality and integrations — we received a tool that not only replaces telephony but actually enhances our business processes. For us, UniTalk has become more than just a communication service — it is a partner that helps us work more efficiently, save time and resources, and most importantly, be closer to our clients every day. Our experience of collaboration is exclusively positive, and we can confidently say: UniTalk is quality, convenience, and a modern approach in every detail.

We have been collaborating with UniTalk for over a year and can confidently say that this solution has been a real stroke of luck for us. It was UniTalk that proved that quality telephony can be both reliable and understandable. Previously, we spent a considerable amount of time and nerves on organizing calls. Now, everything works quickly, stably, and transparently. The connection quality is impeccable, and in case of any technical issues (which are inevitable with any service), the team reacts instantly. We particularly value the convenience of the settings — the interface is so intuitive that even new employees can easily get the hang of it without additional instructions or training. A special thanks to the support service: the consultants are always polite, prompt, and competent. At the start of our collaboration, we took advantage of their extended technical support package — for a month, a team of specialists was available to us around the clock. This level of service was a pleasant surprise, as we had not had a similar experience with other providers. Additionally, we want to highlight the wide range of functionality and integrations. UniTalk is not just a modern replacement for classic telephony but a comprehensive tool for enhancing business processes. For Underwood Brewery, UniTalk has become not just a service, but a true partner that helps us be more efficient, save time, and stay closer to our clients every day. We are completely satisfied with our collaboration and recommend UniTalk as a reliable and modern communication provider.

The Choice company sincerely thanks the UniTalk team for their high-quality work and prompt support. We have been using their IP telephony for some time now and can confidently say that the service is top-notch. Thanks to UniTalk, we have managed to establish stable communication with our clients, conveniently track calls, and integrate the system with our CRM. We especially want to highlight the team’s professionalism, speed of response, and attention to detail. We recommend UniTalk to all companies that value quality, reliability, and technical support without unnecessary bureaucracy. Together, we grow faster 🚀