Knowledge base
UniTalk step by step setup
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Adding employees
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Departments. Creation of employee groups
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Incoming calls. Setting up scripts
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Adding a Site and Installing the UniTalk Script
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Voice menu setting (IVR)
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Voice queues with accompaniment
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Setting up auto redial with transfer to an employee
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Guaranteed dial setting
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Call tracking setup
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Callback
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Filling in the “Contacts” section
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Balance replenishment
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Instructions for Setting Up the Unitalk Mobile App on iOS
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Instructions for setting up the Unitalk Mobile App on Android
Basic questions
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How to recover your password
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Calculation of the amount of replenishment of the balance
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How to set up low balance notifications
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Calculation of the number of lines of a multichannel number
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Setting up free calls between employees
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Linking a bank card and auto-replenishment of the balance
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How to block calls from certain numbers
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How to upload your audio files
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Why it’s important to keep track of the numbers
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Setting call forwarding to UniTalk numbers
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How to connect your SIP numbers
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Setting permissions
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Test period and what it includes
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How to receive-make calls?
Customizing and editing the Voice Robot
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What is a Voice Robot and what is it for?
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Customizing the Voice robots page
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Setting up and editing the Voice Robot
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Setting up the types of conditions for the Voice Robot
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Setting up the types of actions of the Voice Robot
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Setting up speech recognition
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Event processing in voice robots
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Copying voice robots to other projects
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Voice robots. Tariffication and write-offs
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The history of voice robots
Setting up softphones
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Setting up a PortSIP softphone on iPhone
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Setting up the Telephone app for MacOS
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Setting up ZoiPer softphone on Ubuntu
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Setting up the 3CXPhone Softphone for Windows (PC)
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Setting up ZoiPer Softphone on Android
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Setting up ZoiPer softphone on Windows
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Instructions for Setting Up the UniTalk Desktop App for Windows
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Instructions for Setting Up the Unitalk Mobile App on iOS
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Instructions for setting up the Unitalk Mobile App on Android
Integrations
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Connecting and configuring integration with Bitrix24
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Connecting and setting up integration with AmoCRM
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Connecting and configuring integration with RetailCRM
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Connecting and configuring integration with ZohoCRM
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Connecting and configuring integration with SalesDrive
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Connecting and configuring integration with MoySklad
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Instructions for connecting UniTalk integration with Zendesk Support
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Integration options for UniTalk IP telephony with Zendesk Support
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Connecting and configuring integration with Salesforce
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Connecting and configuring integration with Perfectum
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Connecting and configuring integration with Asteril CRM
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Connecting and configuring integration with RemOnline
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Integration with CRM/ERP OneBox
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Integration with Google Analytics
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Integration with RoiStat
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Integration with Creatio
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Possibilities of integrating UniTalk and Creatio
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Connecting and configuring integration with HubSpot
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Connecting and configuring integration with Clinica Web
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Instructions for connecting and configuring AMO/KOMMO integration and UniTalk chats
Top-up options 
IP phone does not ring (offline, loses registration) 
Troubleshooting telephony over Wi-Fi 
Checking the sound quality and connecting to telephony 
Speech on an unsuccessful call 
How to check connection loss 
Common problems with IP telephony Partners.
WANT TO LEARN MORE ABOUT UNITALK?
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WANT TO LEARN MORE ABOUT UNITALK?
FREE CONSULTATION
Request a call back
or give us a call
+38 (093) 170 08 00.
