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Essential learning for modern operations

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Drive Operational Improvements with Data
Learn how to interpret PagerDuty Analytics, uncover performance trends, and use insights and recommendations to reduce friction, improve readiness, and drive continuous, data-informed improvement.
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Explore AI in Incident Management
Learn how high-quality data powers effective AI, when to apply GenAI vs. Agentic AI, and how PagerDuty uses AI to drive real improvements in incident response.
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Explore PagerDuty Advance
See how PagerDuty Advance AI automates key tasks and delivers actionable insights before, during, and after incidents.
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Incident Responder Essentials: From Alert to Resolution
Build confidence in handling incidents with proven techniques to triage, escalate, communicate, and resolve issues quickly and effectively in this refreshed course.
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[separator] Choose Your Learning Journey
Explore on-demand content, badges, live training, and certifications—wherever you are in your PagerDuty learning journey.
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Learning Hub
Explore our library of resources, courses, learning paths, and more all in one place.
Instructor Led Training
Provide specialized and relevant training sessions for your teams.
Certification
Explore PagerDuty Certifications
[separator] Explore Thought Leadership
Start with strategic learning in key practice areas to sharpen your perspective and build confidence with the PagerDuty platform.
FREE
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Change Management
Learn how to drive lasting change when rolling out PagerDuty or any new SaaS tool. Explore common change barriers, proven engagement strategies, and the TRUST framework to build buy-in and make change stick.
FREE
35 min
Manager Courses Thought Leadership Admin/Account Owner English
AI in Incident Management
From hype to impact: make AI work in incident management through high‑quality data and practical integration.
FREE
35 min
Courses Thought Leadership Admin/Account Owner Incident Management English
Accelerating Transformation Through Full Service Ownership
Learn how full service ownership develops teams much closer to their customers and the business.
FREE
Full Service Ownership Operations Cloud Thought Leadership Digital Operations Best Practices English
[separator] Popular Learning Paths
FREE
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PagerDuty Admin Learning Path
Learn how to manage account-wide settings and understand the day-to-day functions and best practices of a PagerDuty administrator.
FREE
3 Courses
Expert Account Configuration Advanced Configuration Admin/Account Owner Admin Training Learning Paths
Getting Started as a Responder
Earn your PagerDuty Responder Ready Badge by completing this learning path focused on responding fast and confidently to incidents while using PagerDuty tools and notifications effectively.
FREE
10 Courses
Responder Incident Management English Learning Paths Achievement Badges
AIOps Knowledge Series
Learn how your teams can use PagerDuty’s AIOps to cut through noise, automate response, and resolve incidents faster — and earn your AIOps Ready Badge as you level up your operational skills.
FREE
6 Courses
Responder Manager Expert Automation Admin/Account Owner AIOps Incident Management Learning Paths
Intro to Jeli for Post-Incident Reviews
Understand how to run post-Incident reviews in Jeli with visual narratives and by importing data sources for easier analysis.
Responder Manager Instructor Led Training Post Incident Reviews English
Custom Fields (Video)
Explore PagerDuty features for Admins and Owners, and master managing settings for optimal utilization.
FREE
Account Configuration auto-registration Video Admin Training Account Set Up English
Incident Dashboard - On-Call Widget (Video)
FREE
auto-registration Video On-Call Life Incident Management English
Incident Workflows プロダクトツアー
PagerDuty Incident Workflows で、ノーコードでインシデント管理を自動化し、効率的な対応とチーム連携を体験しましょう。
FREE
Automation auto-registration Incident Management Product Tour Japanese
Creating a Business Service and Managing Subscribers (Video)
FREE
auto-registration Video Incident Management Event Management English
Updating Credit Card Information (QT)
Learn how Account Owners can update the credit card information on their PagerDuty account
FREE
auto-registration Video Admin Training English
Audit Trail Reporting Objects Job Aid
An overview of what is audited for each PagerDuty object.
FREE
auto-registration PDF Admin Training English
Creating a Service with Integrations (Videos)
A 3-part series on creating a service, managing integrations, and adding an extension.
FREE
Account Configuration auto-registration Video Incident Management Account Set Up English
Adding Users (QT)
Learn how to add users in PagerDuty
FREE
auto-registration Video Admin Training English
Scheduling a Maintenance Window via Mobile App (Video)
FREE
Account Configuration auto-registration Video Account Set Up English
Creating a Service Orchestration (Video)
FREE
Responder Response Orchestration auto-registration Video AIOps Incident Management English
Creating a Global Orchestration (Video)
FREE
Responder Response Orchestration auto-registration Video AIOps Incident Management English
Guided Remediation in Slack Product Tour
Take this tour to see how to manage, triage, and resolve incidents seamlessly—all within Slack!
Automation auto-registration AIOps Incident Management Product Tour English Slack
Round Robin Escalation Policy Creation (Video)
FREE
Account Configuration auto-registration Video On-Call Life Incident Management Account Set Up English
PagerDuty API Explorer Badge
This badge is awarded for completing any course in the PagerDuty API Masterclass. Learners gain introductory knowledge of how APIs enable automation and integration.
FREE
Automation English Achievement Badges
PagerDuty Advance Product Tour
Get a hands-on experience on how to use PagerDuty Advance.
Automation auto-registration Incident Management Product Tour English Slack
Advanced Permissions Job Aid
A description of permissions for every role available for plans with advanced permissions.
FREE
Account Configuration auto-registration PDF Admin Training Account Set Up English
Status Updates (Video)
FREE
Response Orchestration Admin/Account Owner auto-registration Video Incident Management English
Creating a Basic Schedule (Video)
FREE
Account Configuration auto-registration Video Incident Management Account Set Up English
API 101 Training
An introduction to the PagerDuty REST API and Events API.
Responder Manager Expert Operations Cloud Advanced Configuration Instructor Led Training Admin/Account Owner English
Incident Responder Essentials: From Alert to Resolution
Gain the skills to triage, escalate, and resolve incidents efficiently while improving collaboration and reducing downtime.
FREE
80 min
Observer Responder Manager Foundational Response Orchestration Courses Incident Management English
Schedules - Creating an Override (Video)
FREE
Account Configuration auto-registration Video Incident Management Account Set Up English
My On-Call Shifts (Video)
FREE
Account Configuration auto-registration Video Account Set Up English
Status Dashboard
Inform non-technical stakeholders when an incident is affecting a business service they care about.
FREE
25 min
Observer Responder Manager Expert Stakeholder Limited Stakeholder Advanced Configuration Courses Incident Management English
How a Business Service Works (Video)
FREE
auto-registration Video Incident Management Event Management English
[separator] Browse All
FREE
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Did You Know? Incident Workflows Triggered on Custom Fields
Learn something new about using custom fields with Incident Workflows!
FREE
Automation Admin/Account Owner auto-registration Video Admin Training Incident Management English
What Counts as an "Accepted" Event? Infographic
FREE
auto-registration PDF AIOps Event Management English
Schedule Gaps (Video)
Mind the gap when creating basic and complex schedules in PagerDuty.
FREE
Account Configuration auto-registration Video Best Practices Incident Management Account Set Up English
Deleting Users (QT)
Learn how to delete users from your PagerDuty account
FREE
auto-registration Video Admin Training English
Creating a Team (QT)
Learn how to create a team in PagerDuty
FREE
Account Configuration auto-registration Video Account Set Up English
How Escalation Policies Work (Video)
FREE
Account Configuration auto-registration Video On-Call Life Incident Management Account Set Up English
Subscriptions (QT)
Learn how to subscribe to business services to get updates
FREE
Video Event Management English
Automating Webhook Triggers with PagerDuty Webhook Subcriptions (Video)
FREE
Automation Process Automation auto-registration Video Event Management English
Postmortems - Adding Data Sources (Video)
FREE
Responder Analytics Admin/Account Owner auto-registration Video Incident Management English
Navigating Through the Mobile App (Video)
FREE
auto-registration Video Incident Management English
External Status Pages - Incident Posts (Video)
FREE
Response Orchestration auto-registration Video Incident Management English
What is a Business Service? (Video)
FREE
auto-registration Video Incident Management Event Management English
Team Filters and Teams Demo (Videos)
FREE
Account Configuration auto-registration Video Account Set Up English
Audit Trail Reports (Video)
FREE
auto-registration Video Admin Training English
Searching the Service Directory (Video)
FREE
Account Configuration auto-registration Video Account Set Up English
PagerDuty Runbook Automation Certification Details
Certification Specialty Product English
Managing your Event Volume (Video)
FREE
Account Configuration Admin/Account Owner auto-registration Video AIOps Event Management Account Set Up English
Elements of a Service Orchestration (Video)
FREE
Responder Response Orchestration auto-registration Video AIOps Incident Management English
How Event Orchestration Works Infographic
This infographic provides an overview of how Event Orchestration works in PagerDuty.
FREE
Responder Manager Account Configuration auto-registration PDF AIOps Account Set Up English
Naming Your Services Guidelines Job Aid
This job aid provides our recommended guidelines for naming your services in PagerDuty.
FREE
Account Configuration auto-registration PDF Best Practices Account Set Up English
PagerDuty Analytics Explorer Badge
This badge is awarded for completing the course Analytics - Insights on PagerDuty University. Learners explore how data and analytics can inform better operational decisions.
FREE
Analytics English Achievement Badges
What is a Service? (Video)
FREE
Account Configuration auto-registration Video Account Set Up English
Adding Remediation to a Service (Video)
FREE
Account Configuration auto-registration Video Admin Training Account Set Up English
Responder Notification Options Job Aid
A job aid on how responders can be notified when creating a service.
FREE
Account Configuration auto-registration PDF Account Set Up English
The Three States of an Incident (Video)
An animated video on PagerDuty's three states of an incident.
FREE
auto-registration Video Incident Management English
Global vs Service Orchestrations Job Aid
FREE
Responder Response Orchestration auto-registration PDF AIOps Incident Management English
AIOps - How Change Events Work Infographic
FREE
auto-registration PDF AIOps Incident Management Event Management English
Creating a Complex Schedule (Video)
FREE
Account Configuration auto-registration Video Incident Management Account Set Up English
Creating an Internal Status Page (Video)
FREE
Response Orchestration auto-registration Video Incident Management English
Scheduling a Maintenance Window (Video)
FREE
Account Configuration auto-registration Video Account Set Up English
Status Page Maintenance Posts (Video)
FREE
Response Orchestration auto-registration Video Incident Management English
Why Use a Status Page? Infographic
FREE
Response Orchestration auto-registration PDF Incident Management English
Lifecycle of an Incident Infographic
FREE
auto-registration PDF AIOps Incident Management English
Change Event Creation (Video)
FREE
auto-registration Video Incident Management Event Management English
Service Integration Options Job Aid
This job aid provides a list of PagerDuty service integration options.
FREE
Account Configuration auto-registration PDF Account Set Up English
[separator] Browse Resources
FREE
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Email Integration (QT)
Learn how to trigger incidents with emails by setting up an email integration in PagerDuty
FREE
Account Configuration auto-registration Video Account Set Up English
Using the Schedules List Page (Video)
FREE
Account Configuration auto-registration Video Incident Management Account Set Up English
My On-call Shifts Tab (QT)
Learn how to view your on-call shifts
FREE
auto-registration Video On-Call Life Incident Management English
Service Graph Benefits Infographic
FREE
Response Orchestration PDF Incident Management English
PagerDuty AIOps Explorer Badge
This badge is awarded for completing any course in the AIOps Knowledge Series. Learners explore how PagerDuty AIOps enhances visibility, reduces noise, and improves response time.
FREE
AIOps English Achievement Badges
Responding to an Incident in the Mobile App (Video)
FREE
auto-registration Video Incident Management English
Stakeholder Communications Product Tour
Explore how PagerDuty helps teams inform stakeholders effectively during incidents.
FREE
Admin/Account Owner auto-registration Incident Management Product Tour English
The Three Pillars of AIOps Infographic
FREE
auto-registration PDF AIOps Incident Management English
PagerDuty Administrator Ready Badge
Earners of this badge have completed the Pagerduty Admin Learning Path, demonstrating readiness to manage account-level settings, permissions, and operational best practices in PagerDuty.
FREE
Admin/Account Owner English Achievement Badges
Live Call Routing Job Aid
An overview of PagerDuty's Live Call Routing feature.
FREE
Response Orchestration auto-registration PDF On-Call Life Incident Management English
Postmortems - Creating the Report Analysis (Video)
FREE
Responder Analytics Admin/Account Owner auto-registration Video Incident Management English
[separator] Getting Started
Start your journey with the essential courses every new user needs.
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Setting up Primary and Secondary Rotations (QT)
Learn how to set up your rotations in PagerDuty
FREE
auto-registration Video On-Call Life Incident Management English
Jeli Incident Response Training
Learn how to use Jeli's IR Bot to respond to your incidents faster, while improving coordination and communication!
FREE
auto-registration Video Post Incident Reviews English
External Status Pages - Incident Details and History
FREE
Response Orchestration Automation Admin/Account Owner auto-registration PDF Incident Management English
Service Graph
Learn how to map and visualize Technical and Business Services across your PagerDuty account to understand your Service topology and quickly identify the probable cause when issues arise.
FREE
15 min
Responder Manager Expert Advanced Configuration Courses English
PagerDuty API Ready Badge
Earners of this badge have completed the PagerDuty API Masterclass, developing readiness in building integrations and automations using the PagerDuty API, Terraform, and best practices for API-driven operations.
FREE
English Achievement Badges
Creating Condition-based Routing Rule Job Aid
FREE
Account Configuration Response Orchestration auto-registration PDF AIOps Incident Management Account Set Up English
Creating a New Status Dashboard (Video)
FREE
Response Orchestration auto-registration Video Incident Management English
Where PagerDuty Customers Deploy Automation Job Aid
FREE
Automation Process Automation auto-registration PDF Event Management English
PagerDuty Runbook Automation Explorer Badge
This badge is awarded for completing any course in the Runbook Automation series. Learners explore how automation helps streamline operations and reduce manual effort.
FREE
Automation Process Automation English Achievement Badges
Incident Workflows in Action (Video)
FREE
Response Orchestration Automation Admin/Account Owner auto-registration Video Incident Management English
Content Based Alert Grouping (Video)
FREE
Automation auto-registration Video AIOps Incident Management Event Management English
Using the Status Dashboard on the Mobile App (Video)
FREE
auto-registration Video Incident Management English
Runbook Automation 101
Watch a recording of Runbook Automation 101
FREE
Automation Onboarding Masterclass Operations Cloud Webinar (On-Demand) Process Automation Runbook Automation User English
Filtering Incidents (Video)
Filtering Incidents from the Incident Dashboard
FREE
auto-registration Video On-Call Life Incident Management English
Creating Your Postmortem Report Timeline (Video)
FREE
Responder Analytics Admin/Account Owner auto-registration Video Incident Management English
Triggering an Incident Manually (Video)
Learn how to trigger an incident manually from the incident dashboard.
FREE
auto-registration Video Incident Management English
Status Updates Branding (Video)
Explore PagerDuty features for Admins and Owners, and master managing settings for optimal utilization.
FREE
Account Configuration Admin/Account Owner auto-registration Video Admin Training Incident Management Account Set Up English
What Can a Service Orchestration Do? Job Aid
FREE
Responder Response Orchestration auto-registration PDF AIOps Incident Management English
Incident Workflows - Supported Reference Variables
FREE
Response Orchestration Automation Admin/Account Owner auto-registration PDF Incident Management English
Creating an External Status Page (Video)
FREE
Response Orchestration auto-registration Video Incident Management English
PagerDuty Automated Actions (Video)
FREE
Automation Process Automation auto-registration Video Event Management English
PagerDuty Foundations Learning Path
Strengthen your PagerDuty foundations and earn your badge. This path builds on the essentials, expanding your readiness to use PagerDuty and deepening awareness of how it supports incident management and digital operations.
FREE
13 Courses
Foundational Incident Management English Learning Paths Achievement Badges
Getting Started with Jeli in Minutes
An Overview of what Jeli’s end-to-end incident management platform looks like.
FREE
auto-registration Video Post Incident Reviews English
Managing Open Incidents on the Mobile App (Video)
FREE
auto-registration Video Incident Management English
Automation Paths Flowchart
FREE
Automation Process Automation auto-registration PDF Event Management English
Operations Console Product Tour
Get a hands-on experience on how to use the PagerDuty Operations Console.
FREE
Automation auto-registration AIOps Incident Management Product Tour English
Automated Diagnostics Infographic
See how automated diagnostics can save time and interruptions throughout an incident.
FREE
Automation Process Automation auto-registration PDF Event Management English
Live Call Routing Troubleshooting
A troubleshooting guide for live call routing.
FREE
Response Orchestration auto-registration PDF On-Call Life Incident Management English
PagerDuty Administrator Certification Details
Certification Courses English Product
Incident Workflow Components Infographic
FREE
Response Orchestration Admin/Account Owner auto-registration PDF Incident Management English
Deep Dive into Analytics
Use response data to creating modern operational insights used to drive better business outcomes.
Manager Expert Analytics Operations Cloud Advanced Configuration Instructor Led Training Admin/Account Owner English
PagerDuty Runbook Automation Ready Badge
Earners of this badge have completed PagerDuty Runbook Automation: The Blueprint, demonstrating readiness to streamline operations by managing jobs, triggers, and workflows securely through PagerDuty Runbook Automation.
FREE
Automation Runbook Automation User English Achievement Badges
What is PagerDuty? (Video)
FREE
auto-registration Video Incident Management English
Jeli Statuspage Integration
Learn how to use Jeli's StatusPage Integration.
FREE
auto-registration Video Post Incident Reviews English
What can a Workflow do? Infographic
FREE
Response Orchestration auto-registration PDF Incident Management English
How to View, Add, and Edit Users (Video)
Explore PagerDuty features for Admins and Owners, and master managing settings for optimal utilization.
FREE
Account Configuration auto-registration Video Admin Training Account Set Up English
Creating a Job to Use in the Webhook (Video)
FREE
Automation Process Automation auto-registration Video Event Management English
Responding to Incidents (Video)
Learn how to respond to an incident from the Incident Dashboard.
FREE
auto-registration Video Incident Management English
Viewing a Service's Activity (Video)
FREE
Account Configuration auto-registration Video Account Set Up English
AIOps - Event Thresholds (Video)
FREE
auto-registration Video AIOps Incident Management Event Management English
PagerDuty Fundamentals
Understand the fundamentals of PagerDuty.
FREE
9 min
Observer Responder Manager Foundational Fundamentals Getting Started Stakeholder Limited Stakeholder Courses Admin/Account Owner auto-registration English
Creating a Service with Integrations
Properly configure all of the service settings with integrations when creating a new service in PagerDuty.
FREE
18 min
Manager Foundational Account Configuration Getting Started Courses Admin/Account Owner auto-registration Incident Management English
Creating and Running a Simple Job Infographic
The Job framework on how to run your first job using Process Automation.
FREE
Automation Process Automation auto-registration PDF Event Management English
Configuring Service Settings
Ways to extend services: add extensions, multiple integrations, conference bridges, and dependencies.
FREE
25 min
Manager Foundational Account Configuration Courses auto-registration English
Schedules & Overrides
Schedules in PagerDuty: set up automatic on-call rotations, basic & complex schedules and overrides.
FREE
16 min
Observer Responder Manager Foundational Account Configuration Getting Started Courses auto-registration Incident Management English
Incident Types Product Tour
Get hands-on experience defining and streamlining your response processes with Incident Types!
FREE
Automation auto-registration Incident Management Product Tour English
Adding a Live Call Routing Number (Video)
FREE
Response Orchestration auto-registration Video On-Call Life Incident Management English
Creating Service Dependencies (Video)
FREE
auto-registration Video Admin Training Incident Management English
Basic User Roles Job Aid
A description of permissions for every role available for free and professional plans.
FREE
Account Configuration auto-registration PDF Admin Training Account Set Up English
Service Graph Demo (Video)
FREE
Response Orchestration auto-registration Video Incident Management English
Using Live Call Routing (Video)
FREE
Response Orchestration auto-registration Video On-Call Life Incident Management English
AIOps - Pause Notifications (Video)
FREE
auto-registration Video AIOps Incident Management Event Management English
Jeli Post-Incident Review Product Tour
Explore how Jeli helps you turn incidents into opportunities.
FREE
Responder Manager Admin/Account Owner Incident Management Product Tour English
Updating Your Account Owner (QT)
Learn how to update the owner of your PagerDuty account
FREE
auto-registration Video Admin Training English
Insights (Video)
How-to video demo on Insights Reports.
FREE
Analytics auto-registration Video English
Root Cause Analysis - How to Use Past Incidents (Video)
FREE
Observer Responder Manager auto-registration Video AIOps Incident Management English
PagerDuty Condition Language (Video)
FREE
Response Orchestration auto-registration Video AIOps Incident Management English
PagerDuty Runbook Automation: Democratizing Operations Through Automation
Learn how to use PagerDuty Runbook Automation to safely and securely democratize access to standard IT procedures.
FREE
30 min
Expert Automation Process Automation Runbook Automation User English
Customizing the Postmortem Template (Video)
FREE
Responder Analytics Admin/Account Owner auto-registration Video Incident Management English
PagerDuty API Certification Details
Certification Responder Manager Expert Advanced Configuration Specialty Product Admin/Account Owner English
Business Services
Give responders context into an incident’s impact. Effectively communicate with non-technical users.
FREE
25 min
Observer Responder Manager Expert Stakeholder Advanced Configuration Courses Incident Management English
External Status Pages Slack Notifications (Video)
FREE
Response Orchestration auto-registration Video Incident Management English Slack
Managing the Noise
Machine learning and rule-based approaches to organize related issues across complex systems.
Responder Manager Expert Response Orchestration Automation Operations Cloud Incident Response Advanced Configuration Instructor Led Training Admin/Account Owner Incident Management English
External Status Pages Product Tour
Get a hands-on experience on how to use PagerDuty External Status Pages.
FREE
Automation Admin/Account Owner auto-registration Incident Management Product Tour English
Process Automation Examples
Real world examples on how to use Process Automation.
FREE
Automation Process Automation auto-registration PDF Event Management English
Escalation Policies
This course will look at what escalation policies do as well as how to read and create them.
FREE
25 min
Observer Responder Manager Foundational Account Configuration Getting Started Courses auto-registration Incident Management English
Managing Your Service (Video)
FREE
Account Configuration Admin/Account Owner auto-registration Video Account Set Up English
Global Orchestrations (Roles and Permissions) Infographic
FREE
Responder Response Orchestration auto-registration PDF AIOps Incident Management English
How multiple roles work together (Video)
FREE
Account Configuration auto-registration Video Account Set Up English
Introduction to AIOps (Video)
FREE
Response Orchestration auto-registration Video Best Practices AIOps Incident Management English
Incident Workflows Infographic
This infographic highlights the powerful capabilities of Pagerduty's Incident Workflows.
FREE
Account Configuration Automation Admin/Account Owner auto-registration PDF Incident Management Account Set Up English
Intelligent Alert Grouping Job Aid
This is job aid provides an overview of Intelligent Alert Grouping as well as some troubleshooting tips.
FREE
Account Configuration Automation auto-registration PDF AIOps Incident Management Account Set Up English
PagerDuty AIOps プロダクトツアー
PagerDutyが高度なAIと自動化ソリューションを通じて、インシデントの予防、検知、管理、解決をどのように支援するかをご紹介いたします。
FREE
Admin/Account Owner auto-registration AIOps Product Tour Japanese
Runbook Automation Basics プロダクトツアー
PagerDuty Runbook Automationで、専門知識がなくても反復作業を自動化し、支援要請の手間を減らす方法をこの製品ツアーでご紹介します。
FREE
Automation auto-registration Product Tour Runbook Automation User Japanese
Intro to Jeli for Incident Response
Make responding to incidents a breeze with a combination of Jeli slash commands to coordinate communication during the incident.
Responder Manager Instructor Led Training Incident Management Post Incident Reviews English
External Status Pages
Learn how to offer your customers a unified source of truth about your infrastructure’s health.
FREE
30 min
Observer Responder Manager Expert Response Orchestration Stakeholder Automation Limited Stakeholder Advanced Configuration Courses Admin/Account Owner Incident Management English
API 201 Training
Delve deeper into the PagerDuty Events API by building on the concepts established in API 101.
Manager Expert Operations Cloud Instructor Led Training Admin/Account Owner English
AIOps Product Tour
Step into a smarter way of working with PagerDuty's AI-powered platform.
FREE
Admin/Account Owner auto-registration AIOps Product Tour English
PagerDuty Runbook Automation Product Tour
Get a hands-on experience on Runbook Automation basics.
FREE
Automation auto-registration Product Tour Runbook Automation User English
PagerDuty University Office Hours
Participate in a live, instructor-led session designed to reinforce your learning and address specific PagerDuty use cases or questions.
Incident Response Instructor Led Training Thought Leadership Incident Management English
Incident Management: Systems & Definitions
History and Overview of Emergency Response systems and foundational knowledge of multi-team response.
Observer Responder Manager Foundational Incident Response Incident Responder Training Instructor Led Training Thought Leadership Admin/Account Owner Certification Fast Track Incident Management English
Incident Management Certification Details
Certification Manager Incident Response Thought Leadership English
Getting Started as a Manager
Complete the Manager Ready Learning Path to earn your PagerDuty Manager Ready Badge and build confidence leading on-call teams through effective configuration, scheduling, and incident management.
FREE
13 Courses
Manager Incident Management English Learning Paths Achievement Badges
Postmortems
The importance of them: who, what, when, why, and how to create a postmortem report in PagerDuty.
FREE
25 min
Observer Responder Manager Foundational Analytics Courses Admin/Account Owner auto-registration Incident Management English
Notification Rules (QT)
Learn about notification settings so that you are notified appropriately
FREE
Account Configuration auto-registration Video Account Set Up English
Setting up Contact Methods (QT)
Learn how to set up different methods to get notified on PagerDuty
FREE
Account Configuration auto-registration Video Account Set Up English
User Permissions and Teams
Understand basic user roles and permissions on PagerDuty.
FREE
20 min
Observer Responder Manager Foundational Fundamentals Account Configuration Getting Started Stakeholder Limited Stakeholder Courses Admin/Account Owner auto-registration English
[separator] Overview of Certifications
Explore an overview of all PagerDuty certifications below, including core competencies, prerequisites, and exam details.
FREE
Thought Leadership Specialty Product separator English Product
PagerDuty Customer Service Operations Certification Details
Certification Observer Responder Manager Stakeholder Limited Stakeholder Customer Service Operations Thought Leadership Admin/Account Owner English
Edit Existing Teams (QT)
Learn how to edit an existing team in PagerDuty
FREE
Account Configuration auto-registration Video Account Set Up English
Improving Performance: PagerDuty Analytics Product Tour
Optimize ops with PagerDuty Analytics: improve efficiency, refine notifications, track onboarding, and reduce noise.
FREE
Observer Responder Manager Analytics Stakeholder Limited Stakeholder auto-registration Admin Training Incident Management Product Tour English
Time-Based Alert Grouping Example
This resource shares an example of a service using Time-Based Alert Grouping with a 1-hour time window.
FREE
Account Configuration Automation PDF AIOps Incident Management Account Set Up English
Did You Know? Status Updates
Learn something new about Status Updates!
FREE
Automation Admin/Account Owner auto-registration Video Admin Training English
How to tell when Alert Grouping is on (Video)
FREE
Automation auto-registration Video AIOps Incident Management Event Management English
ServiceNow Troubleshooting Product Tour
If you're experiencing issues with your PagerDuty → ServiceNow integration, this guide covers common problems and steps you can take to resolve them.
FREE
Automation auto-registration Incident Management Product Tour English Integrations ServiceNow
Deprovisioning Users (Video)
Explore PagerDuty features for Admins and Owners, and master managing settings for optimal utilization.
FREE
Account Configuration auto-registration Video Admin Training Account Set Up English
Incident Roles Product Tour
Get a hands-on experience on how to use Incident Roles in PagerDuty.
FREE
Automation Advanced Configuration Admin/Account Owner auto-registration Incident Management Product Tour English Slack
Responding to an Incident Walkthrough (Videos)
FREE
auto-registration Video Incident Management English
Strategic Operations Explorer Badge
This badge is awarded for completing any course on modern operational practices. Learners explore new ways to build resilient, adaptable teams and systems.
FREE
Thought Leadership English Achievement Badges
How to Read an Escalation Policy (Video)
FREE
Account Configuration auto-registration Video On-Call Life Incident Management Account Set Up English
PagerDuty API Masterclass
Getting familiar with PagerDuty’s APIs can greatly extend the platform’s functionality and save time by automating actions in bulk.
FREE
4 Courses
Expert Advanced Configuration API Specialty Specialty Product Learning Paths
Base Roles and Permissions Job Aid
This job aid provides a description of Base Roles and Permissions in a team.
FREE
Account Configuration auto-registration PDF Account Set Up English
Orchestration Options Job Aid
FREE
Responder Account Configuration Response Orchestration auto-registration PDF AIOps Incident Management Account Set Up English
Incident Response Explorer Badge
This badge is awarded for completing any course related to incident response. Learners gain awareness of how PagerDuty empowers teams to act quickly and manage incidents effectively.
FREE
Incident Management English Achievement Badges
Operations Cloud プロダクトツアー
PagerDutyがAI、自動化、インシデント後レビュー、そしてSlackとの連携を通じて、インシデントの予防、検知、管理、解決をシームレスに支援する方法をご紹介します。
FREE
Automation auto-registration AIOps Incident Management Product Tour Japanese
Managing Your On-Call Shifts on the Mobile App (Video)
FREE
auto-registration Video Incident Management English
Creating a Service Graph (Video)
FREE
Response Orchestration auto-registration Video Incident Management English
Stakeholder 101
Send and receive crucial updates, leading to less interruptions for responding teams.
Foundational Account Configuration Stakeholder Onboarding Masterclass Incident Response Limited Stakeholder Instructor Led Training English
#ReadyForDuty Manager Checklist
FREE
Account Configuration auto-registration PDF Best Practices Account Set Up English
PagerDuty AIOps Ready Badge
Earners of this badge have completed the AIOps Knowledge Series, demonstrating awareness of how PagerDuty AIOps leverages features like Event Orchestration to reduce noise, surface insights, and improve responsiveness through intelligent automation.
FREE
AIOps Incident Management English Achievement Badges
#ReadyForDuty Responder Checklist
FREE
Account Configuration auto-registration PDF Best Practices Account Set Up English
Event Intelligence 101
Watch a recording of the Event Intelligence 101 Webinar
FREE
Responder Manager Expert Response Orchestration Automation Incident Response Webinar (On-Demand) Advanced Configuration Admin/Account Owner Incident Management English
Process Automation Solutions Infographic
FREE
Automation Process Automation auto-registration PDF Event Management English
Benefits of Using Advanced Permissions Infographic
This infographic highlights the benefits of using Advanced Permissions when assigning roles in PagerDuty.
FREE
Account Configuration auto-registration PDF Account Set Up English
Admin and Account Owner Permissions Job Aid
An overview of Admin & Account Owner Permissions.
FREE
Account Configuration auto-registration PDF Admin Training Account Set Up English
Escalation Policy Best Practices Job Aid
This job aid provides our recommended guidelines for building escalation policies.
FREE
Account Configuration auto-registration PDF Best Practices Account Set Up English
Getting Started as a Stakeholder
Complete the Stakeholder Ready Learning Path to earn your PagerDuty Stakeholder Ready Badge and gain awareness of how PagerDuty keeps stakeholders informed through updates and dashboards.
FREE
6 Courses
Stakeholder English Learning Paths Achievement Badges
Getting Started with PagerDuty Essentials
Getting started? Begin your PagerDuty learning journey here and earn your first achievement badge by learning key concepts like scheduling, escalation policies, and service setup.
FREE
7 Courses
Foundational Incident Management English Learning Paths Achievement Badges
AIOps - Benefits of Using Change Events Infographic
FREE
auto-registration PDF AIOps Incident Management Event Management English
Did You Know? Incident Tasks
Learn something new Incident Tasks!
FREE
Automation Admin/Account Owner auto-registration Video Incident Management English
(Event Intelligence) Event Orchestration
Learn more about how to streamline manual event processing through PagerDuty's Event Intelligence tool
FREE
45 min
Responder Manager Expert Account Configuration Automation Courses Admin/Account Owner Incident Management English
User Onboarding Report (Video)
Explore PagerDuty features for Admins and Owners, and master managing settings for optimal utilization.
FREE
Account Configuration auto-registration Video Admin Training Account Set Up English
Creating a Status Update Notification Template (Video)
FREE
Response Orchestration Admin/Account Owner auto-registration Video Incident Management English
Intelligent Alert Grouping Job Aid
FREE
Account Configuration Response Orchestration Automation auto-registration PDF AIOps Incident Management English
Event Intelligence Knowledge Series
Learn how your teams can use PagerDuty’s Event Intelligence to reduce noise, automate manual work, and resolve incidents faster.
FREE
3 Courses
Responder Manager Expert Automation Event Intelligence Admin/Account Owner Incident Management Learning Paths
Alert Grouping Comparisons Job Aid
This is job aid provides a comparison between different alert grouping options in PagerDuty.
FREE
Account Configuration Automation auto-registration PDF AIOps Incident Management Account Set Up English
Creating a Postmortem Report (Video)
FREE
Responder Analytics Admin/Account Owner auto-registration Video Incident Management English
Incident Management: Roles & Processes
Dive deeper into the roles, responsibilities, and documentation necessary to support your incident management process
Observer Responder Manager Foundational Incident Response Incident Responder Training Instructor Led Training Thought Leadership Admin/Account Owner Certification Fast Track Incident Management English
Jeli Investigation Explainer
Learn how to conduct thorough incident investigations with Jeli.
FREE
auto-registration Video Post Incident Reviews English
Runbook Automation 101
Learn essential Runbook Automation best practices.
Foundational Automation Onboarding Masterclass Operations Cloud Process Automation Runbook Automation User English
PagerDuty AIOps Certification Details
Certification Specialty Product AIOps Incident Management English
Round Robin Scheduling FAQ and Best Practices
FAQ and best practices for Round Robin Scheduling.
FREE
Account Configuration auto-registration PDF Best Practices Account Set Up English
PagerDuty Administrator Training
Learn the fundamentals of managing the configuration and day-to-day operations of your PagerDuty account.
Expert Onboarding Masterclass Best Practice Series Instructor Led Training Admin/Account Owner Best Practices English
Root Cause Analysis FAQ
FREE
Observer Responder Manager auto-registration PDF AIOps Incident Management English
Incident Workflow Training
Learn how to automate your incident response process with incident workflows.
Manager Expert Operations Cloud Instructor Led Training Admin/Account Owner Incident Management English
Workflow Automation Product Tour
Take this tour to explore PagerDuty’s no-code Workflow Automation platform and learn how to streamline processes, eliminate repetitive tasks, and boost team productivity.
FREE
Automation auto-registration Incident Management Product Tour English
End-to-End Event-Driven Automation
Learn to configure PagerDuty to optimize workflows, reduce MTTR, and minimize customer impact
FREE
35 min
Responder Manager Expert Automation Thought Leadership Admin/Account Owner English
PagerDuty Analytics Ready Badge
Earners of this badge have completed the Analytics learning path, demonstrating readiness to analyze PagerDuty data and improve operational performance.
FREE
Analytics English Achievement Badges
Incident Workflows Product Tour
Take this tour to discover how PagerDuty Incident Workflows streamline incident management, automate responses, and enhance team collaboration with a no-code builder.
FREE
Automation auto-registration Incident Management Product Tour English
Notification Rules Best Practices Job Aid
A best practices resource for notification rules when setting up your profile.
FREE
Account Configuration auto-registration PDF Best Practices Account Set Up English
Setting up Your Profile
Configure your PagerDuty account, including user profile, contact info and notification rules.
FREE
15 min
Observer Responder Manager Foundational Account Configuration Getting Started Stakeholder Limited Stakeholder Courses auto-registration English
Change Events
Send change events like deployments, build completion, or configuration updates to a Service.
FREE
25 min
Observer Responder Manager Expert Advanced Configuration Courses English
PagerDuty Analytics Learning Path
Learn to interpret PagerDuty analytics, assess operational performance, and use data to drive continuous improvement.
FREE
3 Courses
Observer Responder Manager Expert Analytics Stakeholder Limited Stakeholder Admin Training English Learning Paths
PagerDuty Service Configuration Explorer Badge
This badge is awarded for completing any course related to service setup and management. Learners gain awareness of how to configure and maintain reliable digital services.
FREE
Incident Management English Achievement Badges
Customer Service Operations
Learn how customer service teams can improve incident response capabilities and collaborate more effectively with Engineering to drive the right customer outcomes.
FREE
60 min
Expert Stakeholder Operations Cloud Limited Stakeholder Customer Service Operations Thought Leadership Digital Operations Best Practices Certification Prep English
Jeli Incident Analysis Training
Learn how to conduct Incident Analysis in the Jeli Web App.
FREE
auto-registration Video Post Incident Reviews English
How Schedules Work (Video)
FREE
Account Configuration auto-registration Video On-Call Life Best Practices Incident Management Account Set Up English
Did You Know? Incident Workflows
Learn something new about Incident Workflows!
FREE
Automation Admin/Account Owner auto-registration Video Incident Management English
Benefits of Grouping Actions into Workflows Infographic
This infographic shares the benefits of grouping actions into a reusable workflow in PagerDuty.
FREE
Account Configuration auto-registration PDF Incident Management Account Set Up English
(AIOps) Event Orchestration
Learn more about how to streamline manual event processing through PagerDuty's AIOps tool
FREE
50 min
Responder Manager Expert Account Configuration Automation Courses Admin/Account Owner AIOps Incident Management English
Automated Diagnostics - Before and After Infographic
FREE
Automation Process Automation auto-registration PDF Event Management English
Did You Know? Incident Roles
Learn something new about Incident Roles!
FREE
Automation Advanced Configuration Admin/Account Owner auto-registration Video Incident Management English
How PagerDuty Works (Video)
Explore a glimpse of PagerDuty's key features in this concise animated overview.
FREE
auto-registration Video Incident Management English
Audit Trail
See configuration changes made to your account, enabling both operational visibility and compliance.
FREE
15 min
Observer Responder Manager Expert Advanced Configuration Courses Admin/Account Owner English
Using the Mobile App
Navigate the mobile app UI, customize your settings, and respond to incidents using the mobile app.
FREE
25 min
Observer Responder Manager Foundational Response Orchestration Courses auto-registration Incident Management English
Modifying a Job to Run on a Runner (Video)
FREE
Automation Process Automation auto-registration Video Event Management English
Stakeholder Communications
Learn recommended practices for composing and distributing stakeholder comms during major incidents
FREE
40 min
Observer Responder Manager Expert Account Configuration Stakeholder Automation Limited Stakeholder Advanced Configuration Courses Admin/Account Owner English
Incident Dashboard
Overview of all incidents, their status and what’s assigned to you. Better manage response workflow.
FREE
15 min
Observer Responder Manager Foundational Account Configuration Courses auto-registration English
Benefits of Using On-Call Schedules Infographic
This infographic provides an overview of the benefits of using On-call schedules in PagerDuty.
FREE
Account Configuration auto-registration PDF On-Call Life Incident Management Account Set Up English
Advanced Permissions for Flexible and Fixed Roles Job Aid
This job aid provides a description of Advanced Permissions for Flexible and Fixed roles in a team.
FREE
Account Configuration auto-registration PDF Account Set Up English
Creating and Installing the Runner on a Remote System (Video)
FREE
Automation Process Automation auto-registration Video Event Management English
Operations Cloud Product Tour
Discover how PagerDuty helps teams prevent, detect, manage, and resolve incidents seamlessly—with AI, automation, post-incident reviews, and integrations with Slack.
FREE
Automation auto-registration AIOps Incident Management Product Tour English Slack
Interpreting Your Data: PagerDuty Analytics Product Tour
Track performance, uncover trends, and make informed decisions with PagerDuty Analytics. See how it works in action!
FREE
Observer Responder Manager Analytics Stakeholder Limited Stakeholder auto-registration Admin Training Incident Management Product Tour English
PagerDuty Incident Communications Explorer Badge
This badge is awarded for completing any course related to incident communications. Learners gain awareness of how PagerDuty supports clear, timely communication during incidents.
FREE
Incident Management English Achievement Badges
Did You Know? Alert Grouping
Learn something new about Alert Grouping!
FREE
Automation auto-registration Video AIOps Incident Management English
Creating Escalation Policies (Video)
FREE
Account Configuration auto-registration Video On-Call Life Incident Management Account Set Up English
Guided Remediation in MS Teams Product Tour
Take this tour to see how to manage, triage, and resolve incidents seamlessly—all within MS Teams!
FREE
Automation auto-registration AIOps Incident Management Product Tour English MS Teams
Event Intelligence 201
Watch a recording of the Event Intelligence 201 Webinar
FREE
Responder Manager Expert Response Orchestration Automation Incident Response Webinar (On-Demand) Advanced Configuration Admin/Account Owner Incident Management English
オンボーディングプロダクトツアー
この製品ツアーでは、インシデント対応を迅速化するPagerDutyの導入手順をロール別にご案内します。
FREE
Observer Responder Manager Stakeholder Admin/Account Owner auto-registration Incident Management Product Tour Japanese
Event Orchestration Product Tour
This tour covers managing orchestrations, setting up service routes, and unlocking advanced features to optimize your workflows!
FREE
Automation auto-registration AIOps Incident Management Product Tour English
[PagerDuty + ServiceNow] Better Together Product Tour
See how PagerDuty drives real-time action and AI-powered incident response, while syncing critical data back into ServiceNow for seamless tracking and compliance.
FREE
Automation auto-registration Incident Management Product Tour English Integrations ServiceNow Slack
Fixed or Flexible Base Roles Job Aid
This job aid provides a description of each fixed or flexible base role in a team.
FREE
Account Configuration auto-registration PDF Account Set Up English
Post-Incident Insights Explorer Badge
This badge is awarded for completing any course on post-incident learning. Learners explore how reviewing incidents drives continuous improvement and operational maturity.
FREE
Analytics English Achievement Badges
The Service Directory
Search and filter for services. Save searches and filters for quick access to common queries.
FREE
15 min
Observer Responder Manager Foundational Account Configuration Courses auto-registration English
PagerDuty Onboarding (for Enterprise Incident Management) Product Tour
This onboarding guide will walk you through the key steps to set up your environment based on your role.
FREE
Observer Responder Manager Stakeholder Admin/Account Owner auto-registration Incident Management Product Tour English Enterprise Incident Management
PagerDuty Runbook Automation: The Blueprint
Build confidence in automating operations with PagerDuty Runbook Automation and earn your Runbook Automation Ready Badge as you advance your skills.
FREE
5 Courses
Expert Automation Process Automation Runbook Automation User Learning Paths
Incident Workflows
Learn how to use our no-code/low-code builder to orchestrate and trigger common incident actions.
FREE
20 min
Observer Responder Manager Expert Automation Courses Admin/Account Owner Incident Management English
Custom Fields on a Service Product Tour
Let’s take a look at how custom fields on a service enables better reporting, streamlines workflows, improves search, and integrates with your existing tools.
Automation auto-registration Incident Management Product Tour English
PagerDuty Foundational Practitioner Certification Details
Certification Observer Responder Manager Foundational Account Configuration Incident Response Admin/Account Owner English Product
PagerDuty Analytics Certification Details
Certification English Product
PagerDuty 101 (日本語)
PagerDuty 101 ウェビナーの録画を日本語で見る
FREE
Observer Responder Manager Account Configuration Webinar (On-Demand) Admin/Account Owner Japanese
Live Call Routing
Reach on-call teams immediately by routing calls based on on-call schedules and escalation policies.
FREE
20 min
Observer Responder Manager Expert Advanced Configuration Courses Incident Management English
Event Orchestration Training
Learn the basics of Event Orchestration and show your teams how they can get started using different types of orchestrations.
Responder Manager Expert Operations Cloud Instructor Led Training Admin/Account Owner English
PagerDuty 101
Watch a recording of the PagerDuty 101 Webinar Series
FREE
Observer Responder Manager Account Configuration Incident Response Webinar (On-Demand) Admin/Account Owner English
PagerDuty Mobile App Training
Learn how to leverage the PagerDuty mobile app.
Responder Manager Foundational Onboarding Masterclass Best Practice Series Instructor Led Training Best Practices English
Post-Incident Reviews
Conduct successful blameless post-incident reviews while promoting a culture of continuous learning.
Observer Responder Manager Foundational Incident Response Incident Responder Training Instructor Led Training Thought Leadership Admin/Account Owner Certification Fast Track Incident Management English
Responder 101
Learn the foundational features of getting started as a Responder with PagerDuty.
Observer Responder Foundational Account Configuration Onboarding Masterclass Incident Response Instructor Led Training English
Getting Started with PagerDuty
Get a quick start to using your PagerDuty account!
Responder Manager Foundational Onboarding Masterclass Instructor Led Training Admin/Account Owner English
Automation Admin 101
Learn about Runbook Automation through technical instruction for system administrators who own Runbook Automation at their organization.
Foundational Automation Onboarding Masterclass Process Automation English
Manager 101
Learn the best practices of configuring your team in PagerDuty in this course.
Manager Foundational Account Configuration Onboarding Masterclass Incident Response Instructor Led Training Admin/Account Owner English
Job Writer 101
In this training, users will learn key Runbook Automation concepts and components, including how to schedule, execute, and configure jobs.
Foundational Automation Onboarding Masterclass Process Automation English
PagerDuty Manager Ready Badge
Earners of this badge have demonstrated readiness to lead and manage on-call operations within PagerDuty. They’ve completed the Manager Learning Path, gaining confidence in configuring schedules, escalation policies, and team operations.
FREE
Manager Incident Management English Achievement Badges
Analytics - Improving Performance
Explore PagerDuty Analytics reports and recommendations to understand operational maturity, improve readiness, and drive continuous, data-informed improvements.
FREE
Observer Responder Manager Expert Analytics Stakeholder Limited Stakeholder Admin Training English
PagerDuty Foundations Badge
Earners of this badge have completed the PagerDuty Foundations Learning Path, gaining awareness of how PagerDuty supports incident response and digital operations.
FREE
Foundational English Achievement Badges
Analytics - Interpreting Your Data
Use PagerDuty Analytics to evaluate incident response performance, uncover trends, and drive continuous improvement using dashboards, reports, and operational reviews.
FREE
Observer Responder Manager Expert Analytics Stakeholder Limited Stakeholder Admin Training English
API 101 Webinar Series
Watch a recording of the API 101 Webinar Series.
FREE
API Specialty Specialty Product English
Infrastructure as Code - Terraform & PagerDuty
Learn how to configure your PagerDuty account using an infrastructure as code tool called Terraform
FREE
15 min
API Specialty English
API 201 Webinar Series
Explore Postman and how this tool can be utilize to perform powerful tasks in PagerDuty like bulk provisioning, updating, and other automatic workflows.
FREE
API Specialty Specialty Product English
Runbook Automation Foundations & Job Essentials
This course covers the essentials of designing workflows, building reusable jobs, and applying best practices to reduce toil, minimize errors, and empower teams to operate with consistency and confidence.
FREE
75 min
Expert Automation Runbook Automation User English
Runner Infrastructure & Security
This course covers the deployment, configuration, and security of PagerDuty Runbook Automation Runners, equipping you to build scalable, resilient environments with proper access controls, high availability, and best practices for secure automation management.
FREE
75 min
Expert Automation Runbook Automation User English
Job Triggers & Execution
This course covers how to design secure, efficient job triggers—from manual execution to Webhooks—that enable responsive, event-driven automation aligned with your operational needs.
FREE
75 min
Expert Automation Runbook Automation User English
Job Workflows & Operational Controls
This course covers advanced Runbook Automation strategies, including job design, robust logging, operational controls, and best practices to build, troubleshoot, and optimize resilient, enterprise-grade automations.
FREE
75 min
Expert Automation Runbook Automation User English
PagerDuty Stakeholder Ready Badge
Earners of this badge understand how to stay informed during incidents and use PagerDuty to access real-time updates and status dashboards. They’ve completed the Stakeholder Learning Path to enhance communication and visibility.
FREE
Stakeholder English Achievement Badges
PagerDuty Responder Ready Badge
Earners of this badge have demonstrated readiness to effectively respond to incidents using PagerDuty. They’ve completed the PagerDuty Responder Learning Path to strengthen on-call awareness and response confidence.
FREE
Responder English Achievement Badges
PagerDuty Essentials Badge
Earners of this badge have completed the PagerDuty Essentials Learning Path to learn core concepts like scheduling, escalation policies, and service setup for effective incident response.
FREE
Foundational English Achievement Badges
(AIOps) Managing Your Event Volume
Account Owners learn how they can view their AIOps event consumption in realtime, understand what counts as an accepted event, and calculate what their payment amount will be.
FREE
5 min
Expert Automation Admin/Account Owner English
(AIOps) Operations Console
Learn more about how to reduce noise through PagerDuty's AIOps tool
FREE
35 min
Expert Automation AIOps Incident Management English
(AIOps) Root Cause Analysis
Learn more about how to surface relevant incidents when troubleshooting root cause through PagerDuty's AIOps tool
FREE
43 min
Observer Responder Manager Expert Automation AIOps Incident Management English
(AIOps) Noise Reduction
Learn more about how to reduce noise through PagerDuty's AIOps tool
FREE
35 min
Responder Manager Expert Automation Admin/Account Owner AIOps Incident Management English
(Event Intelligence) Noise Reduction
Learn more about how to reduce noise through PagerDuty's Event Intelligence tool
FREE
35 min
Responder Manager Admin/Account Owner Incident Management English
(Event Intelligence) Root Cause Analysis
Learn more about how to surface relevant incidents when troubleshooting root cause through PagerDuty's Event Intelligence tool
FREE
43 min
Observer Responder Manager Incident Management English
Admin Best Practices
Understand the day-to-day responsibilities managing PagerDuty and the users within your account
FREE
Certification Certification Events English
Admin & Account Owner Permissions
This course covers the permissions that are available to Account Owners and Admins in PagerDuty
FREE
45 min
Account Configuration Advanced Configuration Courses Admin/Account Owner English
Configuring Service Settings
Ways to extend services: add extensions, multiple integrations, conference bridges, and dependencies.
FREE
25 min
Manager Foundational Account Configuration Courses auto-registration English
Schedules & Overrides
Schedules in PagerDuty: set up automatic on-call rotations, basic & complex schedules and overrides.
FREE
16 min
Observer Responder Manager Foundational Account Configuration Getting Started Courses auto-registration Incident Management English
PagerDuty Manager Ready Badge
Earners of this badge have demonstrated readiness to lead and manage on-call operations within PagerDuty. They’ve completed the Manager Learning Path, gaining confidence in configuring schedules, escalation policies, and team operations.
FREE
Manager Incident Management English Achievement Badges
Incident Dashboard
Overview of all incidents, their status and what’s assigned to you. Better manage response workflow.
FREE
15 min
Observer Responder Manager Foundational Account Configuration Courses auto-registration English
Setting up Your Profile
Configure your PagerDuty account, including user profile, contact info and notification rules.
FREE
15 min
Observer Responder Manager Foundational Account Configuration Getting Started Stakeholder Limited Stakeholder Courses auto-registration English
The Service Directory
Search and filter for services. Save searches and filters for quick access to common queries.
FREE
15 min
Observer Responder Manager Foundational Account Configuration Courses auto-registration English
PagerDuty Fundamentals
Understand the fundamentals of PagerDuty.
FREE
9 min
Observer Responder Manager Foundational Fundamentals Getting Started Stakeholder Limited Stakeholder Courses Admin/Account Owner auto-registration English
Using the Mobile App
Navigate the mobile app UI, customize your settings, and respond to incidents using the mobile app.
FREE
25 min
Observer Responder Manager Foundational Response Orchestration Courses auto-registration Incident Management English
Incident Responder Essentials: From Alert to Resolution
Gain the skills to triage, escalate, and resolve incidents efficiently while improving collaboration and reducing downtime.
FREE
80 min
Observer Responder Manager Foundational Response Orchestration Courses Incident Management English
Escalation Policies
This course will look at what escalation policies do as well as how to read and create them.
FREE
25 min
Observer Responder Manager Foundational Account Configuration Getting Started Courses auto-registration Incident Management English
User Permissions and Teams
Understand basic user roles and permissions on PagerDuty.
FREE
20 min
Observer Responder Manager Foundational Fundamentals Account Configuration Getting Started Stakeholder Limited Stakeholder Courses Admin/Account Owner auto-registration English
Creating a Service with Integrations
Properly configure all of the service settings with integrations when creating a new service in PagerDuty.
FREE
18 min
Manager Foundational Account Configuration Getting Started Courses Admin/Account Owner auto-registration Incident Management English
Analytics - Improving Performance
Explore PagerDuty Analytics reports and recommendations to understand operational maturity, improve readiness, and drive continuous, data-informed improvements.
FREE
Observer Responder Manager Expert Analytics Stakeholder Limited Stakeholder Admin Training English
Configuring Service Settings
Ways to extend services: add extensions, multiple integrations, conference bridges, and dependencies.
FREE
25 min
Manager Foundational Account Configuration Courses auto-registration English
Setting up Your Profile
Configure your PagerDuty account, including user profile, contact info and notification rules.
FREE
15 min
Observer Responder Manager Foundational Account Configuration Getting Started Stakeholder Limited Stakeholder Courses auto-registration English
Schedules & Overrides
Schedules in PagerDuty: set up automatic on-call rotations, basic & complex schedules and overrides.
FREE
16 min
Observer Responder Manager Foundational Account Configuration Getting Started Courses auto-registration Incident Management English
Using the Mobile App
Navigate the mobile app UI, customize your settings, and respond to incidents using the mobile app.
FREE
25 min
Observer Responder Manager Foundational Response Orchestration Courses auto-registration Incident Management English
Incident Dashboard
Overview of all incidents, their status and what’s assigned to you. Better manage response workflow.
FREE
15 min
Observer Responder Manager Foundational Account Configuration Courses auto-registration English
Incident Responder Essentials: From Alert to Resolution
Gain the skills to triage, escalate, and resolve incidents efficiently while improving collaboration and reducing downtime.
FREE
80 min
Observer Responder Manager Foundational Response Orchestration Courses Incident Management English
Postmortems
The importance of them: who, what, when, why, and how to create a postmortem report in PagerDuty.
FREE
25 min
Observer Responder Manager Foundational Analytics Courses Admin/Account Owner auto-registration Incident Management English
PagerDuty Fundamentals
Understand the fundamentals of PagerDuty.
FREE
9 min
Observer Responder Manager Foundational Fundamentals Getting Started Stakeholder Limited Stakeholder Courses Admin/Account Owner auto-registration English
Escalation Policies
This course will look at what escalation policies do as well as how to read and create them.
FREE
25 min
Observer Responder Manager Foundational Account Configuration Getting Started Courses auto-registration Incident Management English
The Service Directory
Search and filter for services. Save searches and filters for quick access to common queries.
FREE
15 min
Observer Responder Manager Foundational Account Configuration Courses auto-registration English
Creating a Service with Integrations
Properly configure all of the service settings with integrations when creating a new service in PagerDuty.
FREE
18 min
Manager Foundational Account Configuration Getting Started Courses Admin/Account Owner auto-registration Incident Management English
User Permissions and Teams
Understand basic user roles and permissions on PagerDuty.
FREE
20 min
Observer Responder Manager Foundational Fundamentals Account Configuration Getting Started Stakeholder Limited Stakeholder Courses Admin/Account Owner auto-registration English
PagerDuty Foundations Badge
Earners of this badge have completed the PagerDuty Foundations Learning Path, gaining awareness of how PagerDuty supports incident response and digital operations.
FREE
Foundational English Achievement Badges
PagerDuty Analytics Ready Badge
Earners of this badge have completed the Analytics learning path, demonstrating readiness to analyze PagerDuty data and improve operational performance.
FREE
Analytics English Achievement Badges
Analytics - Improving Performance
Explore PagerDuty Analytics reports and recommendations to understand operational maturity, improve readiness, and drive continuous, data-informed improvements.
FREE
Observer Responder Manager Expert Analytics Stakeholder Limited Stakeholder Admin Training English
Analytics - Interpreting Your Data
Use PagerDuty Analytics to evaluate incident response performance, uncover trends, and drive continuous improvement using dashboards, reports, and operational reviews.
FREE
Observer Responder Manager Expert Analytics Stakeholder Limited Stakeholder Admin Training English
API 101 Webinar Series
Watch a recording of the API 101 Webinar Series.
FREE
API Specialty Specialty Product English
Infrastructure as Code - Terraform & PagerDuty
Learn how to configure your PagerDuty account using an infrastructure as code tool called Terraform
FREE
15 min
API Specialty English
PagerDuty API Ready Badge
Earners of this badge have completed the PagerDuty API Masterclass, developing readiness in building integrations and automations using the PagerDuty API, Terraform, and best practices for API-driven operations.
FREE
English Achievement Badges
API 201 Webinar Series
Explore Postman and how this tool can be utilize to perform powerful tasks in PagerDuty like bulk provisioning, updating, and other automatic workflows.
FREE
API Specialty Specialty Product English
PagerDuty Runbook Automation Ready Badge
Earners of this badge have completed PagerDuty Runbook Automation: The Blueprint, demonstrating readiness to streamline operations by managing jobs, triggers, and workflows securely through PagerDuty Runbook Automation.
FREE
Automation Runbook Automation User English Achievement Badges
Runbook Automation Foundations & Job Essentials
This course covers the essentials of designing workflows, building reusable jobs, and applying best practices to reduce toil, minimize errors, and empower teams to operate with consistency and confidence.
FREE
75 min
Expert Automation Runbook Automation User English
Runner Infrastructure & Security
This course covers the deployment, configuration, and security of PagerDuty Runbook Automation Runners, equipping you to build scalable, resilient environments with proper access controls, high availability, and best practices for secure automation management.
FREE
75 min
Expert Automation Runbook Automation User English
Job Triggers & Execution
This course covers how to design secure, efficient job triggers—from manual execution to Webhooks—that enable responsive, event-driven automation aligned with your operational needs.
FREE
75 min
Expert Automation Runbook Automation User English
Job Workflows & Operational Controls
This course covers advanced Runbook Automation strategies, including job design, robust logging, operational controls, and best practices to build, troubleshoot, and optimize resilient, enterprise-grade automations.
FREE
75 min
Expert Automation Runbook Automation User English
Subscriptions (QT)
Learn how to subscribe to business services to get updates
FREE
Video Event Management English
PagerDuty Fundamentals
Understand the fundamentals of PagerDuty.
FREE
9 min
Observer Responder Manager Foundational Fundamentals Getting Started Stakeholder Limited Stakeholder Courses Admin/Account Owner auto-registration English
Status Dashboard
Inform non-technical stakeholders when an incident is affecting a business service they care about.
FREE
25 min
Observer Responder Manager Expert Stakeholder Limited Stakeholder Advanced Configuration Courses Incident Management English
Setting up Contact Methods (QT)
Learn how to set up different methods to get notified on PagerDuty
FREE
Account Configuration auto-registration Video Account Set Up English
PagerDuty Stakeholder Ready Badge
Earners of this badge understand how to stay informed during incidents and use PagerDuty to access real-time updates and status dashboards. They’ve completed the Stakeholder Learning Path to enhance communication and visibility.
FREE
Stakeholder English Achievement Badges
Notification Rules (QT)
Learn about notification settings so that you are notified appropriately
FREE
Account Configuration auto-registration Video Account Set Up English
How Schedules Work (Video)
FREE
Account Configuration auto-registration Video On-Call Life Best Practices Incident Management Account Set Up English
Incident Dashboard
Overview of all incidents, their status and what’s assigned to you. Better manage response workflow.
FREE
15 min
Observer Responder Manager Foundational Account Configuration Courses auto-registration English
The Service Directory
Search and filter for services. Save searches and filters for quick access to common queries.
FREE
15 min
Observer Responder Manager Foundational Account Configuration Courses auto-registration English
PagerDuty Fundamentals
Understand the fundamentals of PagerDuty.
FREE
9 min
Observer Responder Manager Foundational Fundamentals Getting Started Stakeholder Limited Stakeholder Courses Admin/Account Owner auto-registration English
PagerDuty Responder Ready Badge
Earners of this badge have demonstrated readiness to effectively respond to incidents using PagerDuty. They’ve completed the PagerDuty Responder Learning Path to strengthen on-call awareness and response confidence.
FREE
Responder English Achievement Badges
Using the Mobile App
Navigate the mobile app UI, customize your settings, and respond to incidents using the mobile app.
FREE
25 min
Observer Responder Manager Foundational Response Orchestration Courses auto-registration Incident Management English
Setting up Your Profile
Configure your PagerDuty account, including user profile, contact info and notification rules.
FREE
15 min
Observer Responder Manager Foundational Account Configuration Getting Started Stakeholder Limited Stakeholder Courses auto-registration English
User Permissions and Teams
Understand basic user roles and permissions on PagerDuty.
FREE
20 min
Observer Responder Manager Foundational Fundamentals Account Configuration Getting Started Stakeholder Limited Stakeholder Courses Admin/Account Owner auto-registration English
Incident Responder Essentials: From Alert to Resolution
Gain the skills to triage, escalate, and resolve incidents efficiently while improving collaboration and reducing downtime.
FREE
80 min
Observer Responder Manager Foundational Response Orchestration Courses Incident Management English
How Escalation Policies Work (Video)
FREE
Account Configuration auto-registration Video On-Call Life Incident Management Account Set Up English
Schedules & Overrides
Schedules in PagerDuty: set up automatic on-call rotations, basic & complex schedules and overrides.
FREE
16 min
Observer Responder Manager Foundational Account Configuration Getting Started Courses auto-registration Incident Management English
Creating a Service with Integrations
Properly configure all of the service settings with integrations when creating a new service in PagerDuty.
FREE
18 min
Manager Foundational Account Configuration Getting Started Courses Admin/Account Owner auto-registration Incident Management English
Escalation Policies
This course will look at what escalation policies do as well as how to read and create them.
FREE
25 min
Observer Responder Manager Foundational Account Configuration Getting Started Courses auto-registration Incident Management English
PagerDuty Fundamentals
Understand the fundamentals of PagerDuty.
FREE
9 min
Observer Responder Manager Foundational Fundamentals Getting Started Stakeholder Limited Stakeholder Courses Admin/Account Owner auto-registration English
User Permissions and Teams
Understand basic user roles and permissions on PagerDuty.
FREE
20 min
Observer Responder Manager Foundational Fundamentals Account Configuration Getting Started Stakeholder Limited Stakeholder Courses Admin/Account Owner auto-registration English
Setting up Your Profile
Configure your PagerDuty account, including user profile, contact info and notification rules.
FREE
15 min
Observer Responder Manager Foundational Account Configuration Getting Started Stakeholder Limited Stakeholder Courses auto-registration English
PagerDuty Essentials Badge
Earners of this badge have completed the PagerDuty Essentials Learning Path to learn core concepts like scheduling, escalation policies, and service setup for effective incident response.
FREE
Foundational English Achievement Badges
(AIOps) Managing Your Event Volume
Account Owners learn how they can view their AIOps event consumption in realtime, understand what counts as an accepted event, and calculate what their payment amount will be.
FREE
5 min
Expert Automation Admin/Account Owner English
(AIOps) Operations Console
Learn more about how to reduce noise through PagerDuty's AIOps tool
FREE
35 min
Expert Automation AIOps Incident Management English
(AIOps) Root Cause Analysis
Learn more about how to surface relevant incidents when troubleshooting root cause through PagerDuty's AIOps tool
FREE
43 min
Observer Responder Manager Expert Automation AIOps Incident Management English
(AIOps) Noise Reduction
Learn more about how to reduce noise through PagerDuty's AIOps tool
FREE
35 min
Responder Manager Expert Automation Admin/Account Owner AIOps Incident Management English
(AIOps) Event Orchestration
Learn more about how to streamline manual event processing through PagerDuty's AIOps tool
FREE
50 min
Responder Manager Expert Account Configuration Automation Courses Admin/Account Owner AIOps Incident Management English
PagerDuty AIOps Ready Badge
Earners of this badge have completed the AIOps Knowledge Series, demonstrating awareness of how PagerDuty AIOps leverages features like Event Orchestration to reduce noise, surface insights, and improve responsiveness through intelligent automation.
FREE
AIOps Incident Management English Achievement Badges
(Event Intelligence) Noise Reduction
Learn more about how to reduce noise through PagerDuty's Event Intelligence tool
FREE
35 min
Responder Manager Admin/Account Owner Incident Management English
(Event Intelligence) Root Cause Analysis
Learn more about how to surface relevant incidents when troubleshooting root cause through PagerDuty's Event Intelligence tool
FREE
43 min
Observer Responder Manager Incident Management English
(Event Intelligence) Event Orchestration
Learn more about how to streamline manual event processing through PagerDuty's Event Intelligence tool
FREE
45 min
Responder Manager Expert Account Configuration Automation Courses Admin/Account Owner Incident Management English
Admin Best Practices
Understand the day-to-day responsibilities managing PagerDuty and the users within your account
FREE
Certification Certification Events English
PagerDuty Administrator Ready Badge
Earners of this badge have completed the Pagerduty Admin Learning Path, demonstrating readiness to manage account-level settings, permissions, and operational best practices in PagerDuty.
FREE
Admin/Account Owner English Achievement Badges
Admin & Account Owner Permissions
This course covers the permissions that are available to Account Owners and Admins in PagerDuty
FREE
45 min
Account Configuration Advanced Configuration Courses Admin/Account Owner English
PagerDuty Manager Ready Badge
Earners of this badge have demonstrated readiness to lead and manage on-call operations within PagerDuty. They’ve completed the Manager Learning Path, gaining confidence in configuring schedules, escalation policies, and team operations.
FREE
Manager Incident Management English Achievement Badges
Analytics - Improving Performance
Explore PagerDuty Analytics reports and recommendations to understand operational maturity, improve readiness, and drive continuous, data-informed improvements.
FREE
Observer Responder Manager Expert Analytics Stakeholder Limited Stakeholder Admin Training English
PagerDuty Foundations Badge
Earners of this badge have completed the PagerDuty Foundations Learning Path, gaining awareness of how PagerDuty supports incident response and digital operations.
FREE
Foundational English Achievement Badges
Analytics - Interpreting Your Data
Use PagerDuty Analytics to evaluate incident response performance, uncover trends, and drive continuous improvement using dashboards, reports, and operational reviews.
FREE
Observer Responder Manager Expert Analytics Stakeholder Limited Stakeholder Admin Training English
API 101 Webinar Series
Watch a recording of the API 101 Webinar Series.
FREE
API Specialty Specialty Product English
Infrastructure as Code - Terraform & PagerDuty
Learn how to configure your PagerDuty account using an infrastructure as code tool called Terraform
FREE
15 min
API Specialty English
API 201 Webinar Series
Explore Postman and how this tool can be utilize to perform powerful tasks in PagerDuty like bulk provisioning, updating, and other automatic workflows.
FREE
API Specialty Specialty Product English
Runbook Automation Foundations & Job Essentials
This course covers the essentials of designing workflows, building reusable jobs, and applying best practices to reduce toil, minimize errors, and empower teams to operate with consistency and confidence.
FREE
75 min
Expert Automation Runbook Automation User English
Runner Infrastructure & Security
This course covers the deployment, configuration, and security of PagerDuty Runbook Automation Runners, equipping you to build scalable, resilient environments with proper access controls, high availability, and best practices for secure automation management.
FREE
75 min
Expert Automation Runbook Automation User English
Job Triggers & Execution
This course covers how to design secure, efficient job triggers—from manual execution to Webhooks—that enable responsive, event-driven automation aligned with your operational needs.
FREE
75 min
Expert Automation Runbook Automation User English
Job Workflows & Operational Controls
This course covers advanced Runbook Automation strategies, including job design, robust logging, operational controls, and best practices to build, troubleshoot, and optimize resilient, enterprise-grade automations.
FREE
75 min
Expert Automation Runbook Automation User English
PagerDuty Stakeholder Ready Badge
Earners of this badge understand how to stay informed during incidents and use PagerDuty to access real-time updates and status dashboards. They’ve completed the Stakeholder Learning Path to enhance communication and visibility.
FREE
Stakeholder English Achievement Badges
PagerDuty Responder Ready Badge
Earners of this badge have demonstrated readiness to effectively respond to incidents using PagerDuty. They’ve completed the PagerDuty Responder Learning Path to strengthen on-call awareness and response confidence.
FREE
Responder English Achievement Badges
PagerDuty Essentials Badge
Earners of this badge have completed the PagerDuty Essentials Learning Path to learn core concepts like scheduling, escalation policies, and service setup for effective incident response.
FREE
Foundational English Achievement Badges
(AIOps) Managing Your Event Volume
Account Owners learn how they can view their AIOps event consumption in realtime, understand what counts as an accepted event, and calculate what their payment amount will be.
FREE
5 min
Expert Automation Admin/Account Owner English
(AIOps) Operations Console
Learn more about how to reduce noise through PagerDuty's AIOps tool
FREE
35 min
Expert Automation AIOps Incident Management English
(AIOps) Root Cause Analysis
Learn more about how to surface relevant incidents when troubleshooting root cause through PagerDuty's AIOps tool
FREE
43 min
Observer Responder Manager Expert Automation AIOps Incident Management English
(AIOps) Noise Reduction
Learn more about how to reduce noise through PagerDuty's AIOps tool
FREE
35 min
Responder Manager Expert Automation Admin/Account Owner AIOps Incident Management English
(Event Intelligence) Noise Reduction
Learn more about how to reduce noise through PagerDuty's Event Intelligence tool
FREE
35 min
Responder Manager Admin/Account Owner Incident Management English
(Event Intelligence) Root Cause Analysis
Learn more about how to surface relevant incidents when troubleshooting root cause through PagerDuty's Event Intelligence tool
FREE
43 min
Observer Responder Manager Incident Management English
Admin Best Practices
Understand the day-to-day responsibilities managing PagerDuty and the users within your account
FREE
Certification Certification Events English
Admin & Account Owner Permissions
This course covers the permissions that are available to Account Owners and Admins in PagerDuty
FREE
45 min
Account Configuration Advanced Configuration Courses Admin/Account Owner English
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