Zammad User Documentation

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Basics

• Zammad Glossary
• What is a Ticket?
• Finding Tickets
  • by Browsing
  • by Searching
• Servicing Tickets
  • Creating a Ticket
  • Following Up
  • Ticket Settings
    • Group
    • Owner
    • State
    • Priority
    • Tags

Advanced Topics

• Ticket Actions
  • Merging Tickets
  • Splitting Tickets
  • Linking Tickets
• Tabs
• Working with Text Modules
• Ticket Templates
• Advanced Search
• Macros
• Suggested Workflows
• Time Accounting
• Keyboard Shortcuts

Extras

• Caller Log
• Live Chat
• Checklist
• Customers
• Checking Your Stats
• GitHub / GitLab Integration
• i-doit: Track Company Property
• Knowledge Base
• Mobile View
• Organizations
• Profile & Settings
• Secure Email
• Shared Drafts
• Two-Factor Authentication